Atida | Mifarma Reviews 

16,947
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

They have very good service. Customer service is very helpful when ever l needed. Fast delivery and trustfull company. I am glad to buy all things for my baby and for my family… They make easier my l... See more

Company replied

Rated 5 out of 5 stars

I am a regular user of this on-line store, great choice of products at great prices, smooth process. I like to support local trade (Dublin) to keep it open, but get a strong impression that the greed... See more

Company replied

Rated 5 out of 5 stars

Excellent ordering and delivery experience. There's a product I can only get in Spain that I've run out of. This was my first experience getting it shipped to Ireland, it was fast, and cheaper than pu... See more

Company replied

Rated 1 out of 5 stars

Ordered 7.06, £70, haven't received it: no communication about order status; Poor support; Delivery status only when you reach out support (takes a day); No refund; "We tried to deliver" but n... See more

Company replied

Company details

  1. Pharmacy

Written by the company

Atida | Mifarma, siempre contigo. Tu farmacia online de confianza 24/7 💙 Todo en cosmética y belleza, nutrición, infantil, herbolario, ortopedia...


Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(16,947)

572 reviews in the last 12 months

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Rated 5 out of 5 stars

2 time i order and its fantastic

I ordered from this site now 2 times the package is always coming fast and on the door :) Love them and i recomend it to everybody :) .

March 29, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 5 out of 5 stars

Excellent service

Easy to use website, great prices and
quick delivery. Excellent range of products.

March 23, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 1 out of 5 stars

Seal broken ????

Received my product today (cetaphil Crema Hidratante) when looking at it I noticed the seal was broke. How can I trust what is in this product? Why is the seal broke? The package was delivered unopened so seal was broke before sent? Is this cream a cheap cream been put into cetaphil tubs??? Not happy

March 15, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:
https://mifarma.freshdesk.com/es/support/tickets/new

so they can check the status of your order, thanks for trusting on Mifarma.

Rated 2 out of 5 stars

Parcel already opened

Happy with all the parcel update, fast delivery within 9 working days but not happy at all that i received my order already open and as i ordered medication howcome the box was opened and i don't know if i can trust the product quality and safety.
Please let me know as soon as possible.
Thanks

February 27, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:

https://mifarma.freshdesk.com/es/support/tickets/new

so they can check the status of your order, thanks for trusting on Mifarma.

Rated 4 out of 5 stars

Happy customer

I was a little dubious of mifarma after reading some negative reviews but, their prices are so good for the products I needed that I thought I would give them a go anyway. I had a plan B in place just in case. My products took a little longer than was estimated but in all, I was happy with the delivery time and I also had regular updates by e-mail so I was confident that things were moving ahead. Will be ordering from them again.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Great prices, high quality of products and big choices of brands. You can also buy the polish products. The order was packed securely. Shipment updates were send quite often. So happy that i founded this website. Thank you Mifarma

February 14, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 5 out of 5 stars

Excellent

Well pleased with the price and service, I will definitely buy from them again.

February 5, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 5 out of 5 stars

Really impressed with the shipping…

Really impressed with the shipping experience. I received a good amount of updates of transit status and my parcel arrived in good condition within 9 working days amidst covid.

January 23, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 5 out of 5 stars

Perfect!

I just received my order. High quality and great prices. While waiting for delivery almost everyday I got an email about my order’s status. Can’t find any fault. Will definitely use Mifarma again. Thanks.

January 21, 2021
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 1 out of 5 stars

Very poor

Very poor
Bad customer service
Slow delivery
Will not use again
Not one to post negative comments, but no excuse for bad service.
This company needs to pull its socks up.

December 8, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:

https://mifarma.freshdesk.com/es/support/tickets/new so they can check the status of your order, thanks for trusting on Mifarma.

Rated 5 out of 5 stars

Sin incidencias

November 27, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Muchísimas gracias por las 5 estrellas. Un saludo.

Rated 1 out of 5 stars

Poor service

Ordered a thermometer from the website. Delivery 2 weeks late & customer service response sparse to say the least. Issued a refund but I didn’t want a refund, I wanted the item.

Avoid and next time I’ll spend the extra £5 on Amazon to have it the next day.

November 24, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:

https://mifarma.freshdesk.com/es/support/tickets/new so they can check the status of your order, thanks for trusting on Mifarma.

Rated 1 out of 5 stars

CANCEL MY ORDER NOW.

November 8, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for the incident. They will contact you shortly from the customer service department to help you. Thanks for trusting on Mifarma.

Rated 1 out of 5 stars

NEVER EVER AGAIN

I order my product and paid on the 18th October, they used the worst and cheaper currier in Italy and when they had to explain why the product is not arrived yet, they said "is because of the Covid".... Seriously?????? Money were token straight away with any "Covid problem" !!!!!!
All the other website were showing longer delivery time, that's why I choose them as I really need the product.
It is easy to give 7 days as estimate delivery time and tell lies about any delay

October 30, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for the incident. They will contact you shortly from the customer service department to help you. Thanks for trusting on Mifarma.


Rated 5 out of 5 stars

Thank you

Too bad there is not also an application for this online shop.
I am surprised about some negative reviews in these past weeks about them.
I trust Mifarma, I’ve always bought many different products from them. The delivery was on time most of the time 24/96, nothing to complain about. The prices also competitive, and a lot of offers now and then. When I needed a product information they replied to my email shortly with the information I needed. So I would recommend, I know they are doing their best to satisfy their customers.

October 29, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We are so happy to know that your experience at Mifarma has been positive, this motivates us to improve our work every day. Have a nice day and see you soon.

Rated 1 out of 5 stars

I wish I didn't...

Title says it all, really. Placed the order on the 12th of October and the parcel hasn't left Spain yet. I placed a small order just to test the company, as I am ordering for the first time and have no experience with the pharmacy whatsoever. Waiting for someone to reply to my email and REFUND ME.

October 20, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:

https://mifarma.freshdesk.com/es/support/tickets/new so they can check the status of your order, thanks for trusting on Mifarma.

Rated 1 out of 5 stars

Poor customer service

I have got the same problem than Philips. I have ordered with you many times in the past and I have never had any problems but now it telling me no quotes are available for this order at this time. I have already message the customer service and they have been unhelpful coming back with a response such as "are you sure you are in the right website" can you please sort this or I will be looking to order elsewhere.

October 14, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:

https://mifarma.freshdesk.com/es/support/tickets/new so they can check the status of your order, thanks for trusting on Mifarma.

Rated 1 out of 5 stars

I have ordered with you several times…

I have ordered with you several times and all good.
My order online will not be accepted as it say no shipping postage quotes at this time .
No reply to my emails as to how they sort this.
Was so easy before.

October 5, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

We apologize for what happened, please contact our customer service through that link:

https://mifarma.freshdesk.com/es/support/tickets/new so they can check the status of your order, thanks for trusting on Mifarma.

Rated 1 out of 5 stars

The worst I had ever seen in many years

The worst I had ever seen in many years of internet buying. They took the money from the credit card but the purchase was never registered. It's impossible to contact them and the call is not answered.
Do not recommend at all.
Situation sorted after a few hour but phone was impossible and only mail results.

September 30, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

The first thing to apologize. We have verified that the customer service department has already contacted you via email, check the spam tray in case it got there

Thank you very much for trusting Mifarma

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