MiHIGH Reviews 

bought a mihigh kneewrap for my mom, it ceased to work after a month of using once per day- ok so there's always the odd product with faults but absolutely zero customer service???? I trusted mihigh as I bought their first version of sauna blanket back in 2020/21 pandemic time and have had no faults so never needed to contact them, but the knee wrap broke so quickly, I've sent more than 10 emails, no response- absolutely shocking, these products are not cheap and I urge people to look elsewhere for similar products before making a purchase or end up disgruntled and out of pocket like me!

After only a few uses a fault came up and blanket stopped working. Tried 6 times via email, website, customer services and comments on fb to get some help. Eventually someone got in touch but had obviously not read what I had written as they suggested doing the same as I'd already tried. Now I am back to being ignored and I still can't use my blanket

Don’t buy unless absolutely certain because return fees are over $100. I was not happy with the quality and contacted customer service but did not receive a response. Live and Learn.

UPDATED: After a LOT of chasing and following up, the team in the US got back to me and told me the EU warehouse was permanently closed, and after more chasing and follow up I was issued a refund. Thank you.

My blanket was great last winter (EU). Loved it. Recommended it to my mom in Canada who bought one too. This winter, I have tried to use it again and it only works on setting temperature 9 now. I have tried writing on Instagram and email to EU customer support with no response. Not sure how to proceed.

My experience has been great so far. The sauna blanket was bought for me by my other half for Christmas. It arrived in plenty of time. So far so good.

The blanket is very well made. I’m still baffled as to how infrared works but it’s a really good sauna blanket. You can change the temperature (I can’t go above a 5 as it gets too hot for me) & it goes up to a 9. I use it after the gym or as part of my self care routine. It’s relaxing and i would recommend using at night time as well to de-stress & relax your muscles.

It’s definitely not a scam. I haven’t had an issue with customer service as I haven’t needed to contact them. It still works perfectly after almost 3 months.

I just found out that my blanket controller is reverse wired. This means if it blew the fuse for any reason, the neutral would be shut off, and live would still be connected. This contravenes UK law and is potentially a danger to life.

Please avoid the company. The terrible reviews are right.

My item is in warranty but broke after a handful of uses. I've emailed every email I can find for them. Finally via website 'contact us' I got a reply saying they would refund me but that was weeks ago and nothing. Now still ignoring emails again.

I am now thanking my lucky stars that it didn't blow the fuse with me in it. I'm still waiting for a refund and will be contacting Trading Standards and the C.A.B.

The same as everyone else in these reviews. Purchased the item for a xmas present and didn't receive the item until end of Feb. I requested the item to be cancelled due to such long delays, but was delivered anyway. Since receiving the item, I've tried to contact them numerous times to return and refund and heard nothing back.

My sauna stopped working after a month. I emailed them with a picture of the problem and I got a reply after a week and they submitted an order for the replacement for me. (It took time as the product has gone out of stock)
It looks like they have only 1 staff dealing with emails from all over the world.
I recommend you wait for their reply patiently if you want a replacement or refund. Customer service is a human after all.

My sauna blanket stopped working TWO WEEKS AFTER I PURCHASED IT! $300!!! you’re kidding me. Customer service has not replied to any of my 10 emails. They’re ignoring me obviously. Fraud! My blanket is under warranty BUT CANT GET THROUGH TO CUSTOMER SERVICE. I’m so upset.

Stopped working after a it had been used a handful of times. no responses after many emails avoid this company!

Awful! Stopped working after 3 months. Despite several emails to them no response - disgusting! Save your money don’t buy from this site

Purchased end jan on pre order for Feb, arrived today, used for 35 mins , so far so good 👍

Had a terrible experience. I'm still chasing a refund after my blanket became faulty in October 2023. They stopped responding to emails after offering me a replacement and then blocked me on Facebook and Instagram, accusing me of rudeness (I wasn't at all).
Avoid.

Blanket and controller doesn't work upon me immediately opening package. I have sent 6 e mails to customer support with zero responses. $300 dollars down the drain.
Do NOT buy

Ordered on the 4th December, still no sign of the blanket despite the money being taken from my account.

I’ve emailed multiple times, contacted them via instagram and Facebook messenger and have heard nothing from them…..

Avoid at all costs

Do not order from this company. Bought a sauna blanket at Christmas, now not working but they do not reply to emails and no telephone number. Please please do not buy.

Do not buy, there are so many other options that are better such as higher dose etc. Ours failed and nearly caught fire (perfectly maintained as per their instructions) and despite pictures/emails etc sent, nothing back from MiHigh. Avoid at all costs.

Blanket only worked a few times. Won’t heat up properly. Company will not return emails. Do not buy! Terrible customer support. Waste of a lot of money when they won’t stand behind product

I bought a sauna blanket. Second time i used the clip on the zipper broke, looks like very bad quality. For this and for the fact that i dont like the product, i want to return it. Have emailed them countless times, NO REPLY. AWEFUL customer service. Make yourself a favour and dont buy from these guys.

One of THE worst company's I have ever dealt with. Their products are not fit for purpose, faulty, or as advertised, and I would advise anyone to not make the mistake I made and save your money. I ordered a sauna blanket end of 2021/Jan 2022 as I had wanted one for ages. Worked initially then stopped working and didn't heat up so after much back and forth with their customer service team (which was better then), I eventually got a refund and sent it back. Last year, I saw an advert for their infrared knee wrap and as I'd been having issues with my knees, I thought I would try them again....which proved a BIG mistake! I ordered it in September and used it for a couple of weeks but couldn't feel any real benefit. It states you charge it and each charge lasts 1.5 hours - a complete lie! Anyhow I stopped using it as didn't see the point, but my knees were playing up again so I decided to give it another go in December. Despite charging it in the morning for evening use, it had lost it's charge so had to charge it again only for it to NOT heat up at all and then would last 30 minutes so could only do one knee. If I had, had it for 3 years and used it daily I could understand but that is not the case. So I emailed the company on the 31st December detailing my issues and requesting a replacement or a refund, and no response so over a week later, did a review via Shop pay and requested a response. Finally got a response asking me for my order number and address (I had put the order number in the subject line!), so I replied with the order number and address and it has been over a week and still no response. This company and their products are beyond shocking and complete cowboys and scammers. Never again will I ever purchase one of their products and I strongly recommend others do the same and save their money!