Miinto België Reviews 4,370

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I didn't get my order number so I was thinking that I probably wrote my email in the incorrect way, so I made contact with miinto costumer service and they gladly helped me within no time. That is a... See more

Rated 5 out of 5 stars

Missed the sales discount that was shared just a few hours after I placed my order. So I contacted the Customer Service chat service. This was a very smooth process with quick response (from Miroslaw)... See more

Rated 4 out of 5 stars

Miinto is the perfect place to find best deals. I would recommend to add the option where the customer can choose which language he would like to choose for communication (like English or Dutch). As I... See more

Company replied

Rated 1 out of 5 stars

deep disappointment regarding an order I placed in January for a bag worth $300, which I have still not received. I opened a dispute about this issue, but I have not received any response or update... See more

Company replied

Company details

  1. Online Marketplace
  2. Clothing Store
  3. Handbags Shop
  4. Men's Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Miinto is een wereldwijd mode-platform dat ’s werelds best geklede mensen verbindt met een unieke selectie van premium, luxe en hand-gekozen locale mode. Omdat we een platform zijn, hebben we zelf geen magazijnvoorraad, elke order wordt met zorg klaargemaakt door gepassioneerde mensen uit ’s werelds beste kleding boutiques. Voelt u zich geïnspireerd? Bezoek ons op www.miinto.be Mocht u ondersteuning nodig hebben, staan onze medewerkers klaar om u op elk tijdstip van de dag te ondersteunen via de chat.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great experience

Great experience. It was my first order at miinto.be. Every step went smoothly and I received my dolce&gabanna shoes very quickly. I can honestly recommend the store.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

2717239

2717239
Always very helpfull and correct in What they do! Very Nice working with them.

September 23, 2024
Unprompted review
Miinto België logo

Reply from Miinto België

Hi Ilse, we’re so happy to hear you’re satisfied with our service. Thanks for your support!
Jo, Miinto Customer Success Team

Rated 5 out of 5 stars

Happy customer

Very large selection, quick deliveries, easy returns. Really love Miinto

September 18, 2024
Unprompted review
Miinto België logo

Reply from Miinto België

Hi Mrs pevenage, thanks for the amazing review. We’re so glad you’re happy with us!
Jo, Miinto Customer Success Team

Rated 1 out of 5 stars

I paid for a cancelled order

I ordered a product, which was advertised with 35% discount on the site. A day later I received an email that they were still looking for a boutique to complete my order but the money was transferred from my account the next day. Two days later I contacted customer service which assured me they were still looking and they would notify me the moment the product was sent. I contacted them again the following day and insisted to talk to a human agent, not just a bot. To my surprise, it turned out that my order had been cancelled two days earlier... When I asked about my money, the agent explained that I had to contact my bank to expedite the transfer and that it was not really withdrawn but "held". I contacted my bank and they answered that the money was really withdrawn and there was nothing they could do about it. I contacted Miinto again, went through the whole process again and to my greatest frustration they explained that they didn't have my money but it was held by a third party...? and they cannot control that. So I am still waiting for my money to be released and I haven't received a single email explaining what has happened and reassuring me that I will get my money back.
I don't think I will use Miinto again. I'd rather buy at the site of the company because they never charge money BEFORE selling you something.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Quick shipping and good prices!

August 20, 2024
Unprompted review
Miinto België logo

Reply from Miinto België

Hi T.
We’re so happy to hear you’re satisfied with our service. Thanks for your support!
Jo, Miinto Customer Success Team

Rated 1 out of 5 stars

My order was not delivered

My order was not delivered . I had a confirmation of the order , i payed it . After one week , no delivery . I did contact Minto by myself . They let met know the product could not be delivered. 😏

July 28, 2024
Unprompted review
Miinto België logo

Reply from Miinto België

Dear Sven,

Thank you for taking the time to share your feedback.

I sincerely apologise that we were unable to fulfil your order. I understand how frustrating this must have been, and this certainly does not reflect the standard of service we aim to provide.

I will pass your feedback along to the team to ensure this is properly addressed.

We hope to have the opportunity to provide you with a better experience in the future.

Best regards,
Clara, Miinto

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