I didn't get my order number so I was thinking that I probably wrote my email in the incorrect way, so I made contact with miinto costumer service and they gladly helped me within no time. That is a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Missed the sales discount that was shared just a few hours after I placed my order. So I contacted the Customer Service chat service. This was a very smooth process with quick response (from Miroslaw)... See more
Miinto is the perfect place to find best deals. I would recommend to add the option where the customer can choose which language he would like to choose for communication (like English or Dutch). As I... See more
Company replied
deep disappointment regarding an order I placed in January for a bag worth $300, which I have still not received. I opened a dispute about this issue, but I have not received any response or update... See more
Company replied
Company details
- Online Marketplace
- Clothing Store
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto is een wereldwijd mode-platform dat ’s werelds best geklede mensen verbindt met een unieke selectie van premium, luxe en hand-gekozen locale mode. Omdat we een platform zijn, hebben we zelf geen magazijnvoorraad, elke order wordt met zorg klaargemaakt door gepassioneerde mensen uit ’s werelds beste kleding boutiques. Voelt u zich geïnspireerd? Bezoek ons op www.miinto.be Mocht u ondersteuning nodig hebben, staan onze medewerkers klaar om u op elk tijdstip van de dag te ondersteunen via de chat.
Contact info
St Jorissteeg 2, 1012 XV, Amsterdam, Netherlands
- info@miinto.be
- miinto.be
4.1
Great
4K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong product and they charge me shipping for their mistake!
Update: 11 June 2024
Miinto accepted my return of the wrong item but still charged me for the shipping cost of the order, so for Miinto the customer must pay for the shop's mistake! I won't be buying from Miinto again unless this issue is addressed.
Original review: 27 May 2024
They sent me the wrong product and still expect me to forfeit the shipping cost for my order. I was going to return my order because Miinto sent me the wrong product, but in the returns form they deducted the shipping cost I had paid for the order. So they sent me the wrong product and expect me to pay shipping forvtheir mistske. Unacceptable!
May 27, 2024
Unprompted review
Great and fast replieing customer…
Great and fast replieing customer service. Really glad with my order.
May 13, 2024
Unprompted review
sending items back not that easy
Miinto has a wide selection at good prices, however sending an item back and get a refund can take ages. I am already waiting 2 weeks for any reaction. I don’t get any confirmation that they received the item back. After reaching out to customer service it will take another week for the refund to be issued …
And all I wanted was to send the item ba k to buy the size down. Really dissapointed.
April 5, 2024
Unprompted review
Very fast delivery 👍
March 14, 2024
Unprompted review
WRONG PRODUCT DELIVERED
March 11, 2024
Unprompted review
Reply from Miinto België
Dear Samuel,
Thank you for sharing your experience on Trustpilot.
We are very sorry to hear about your experience. It's definitely disappointing when you receive a product that doesn't match what was advertised on the website.
We can absolutely understand how frustrating and disappointing it is, when your expectations are not met, and we will do our best to improve your experience with Miinto.
We have already contacted you via e-mail to provide you with more information about this matter, and discuss what can be done to provide you with a suitable compensation for the inconvenience.
We hope you will give us a second, and change your opinion about our services.
Best regards,
Robert
Miinto Customer Success
Chatservice TOP
Quick contact with questions, friendly staff via chat service, correct information and immediately to the point. This is a plus especially on Saturdays
February 10, 2024
Unprompted review
Ordered several items here
Ordered several items here - never was my piece in stock ore found - even when it was advertised as available on the site. Waist of time.
Now, a month later ... the item ( men shorts by Dries V Noten) are still on sale in my size .... It was a month ago the last in my size and stil is now advertised as the last one.
February 6, 2024
Unprompted review
Reply from Miinto België
Dear Badouin,
Thank you for sharing your experience on Trustpilot.
We regret to learn about your unsatisfactory encounter. We fully empathize with the disappointment that arises when expectations are not met, and we're eager to enhance your Miinto experience.
Unfortunately, you have not provided us with sufficient information, preventing us from investigating the situation. To address your concerns effectively, please contact our Customer Success team. Rest assured, they are committed to offering the best possible resolution for your case.
We look forward to hearing from you.
Best regards,
Robert
Miinto Customer Success
Great service
Great selection, very easy check-out, quick delivery from partners. Looking forward to shop again!
January 29, 2024
Unprompted review
Good service
They have solved the problem with the return Very well.
January 29, 2024
Unprompted review
still not get my order
2 items of my 10order goods is not yet delivered!!!
It takes so so long!!!
January 27, 2024
Unprompted review
Reply from Miinto België
Beste Geert,
Hartelijk dank voor de tijd die u heeft genomen om uw ervaring op Trustpilot te delen.
Het spijt ons dat we niet aan uw verwachtingen hebben kunnen voldoen, wat heeft geleid tot een negatieve ervaring voor u.
Indien u verdere hulp of informatie nodig heeft, nodigen wij u van harte uit om contact op te nemen met onze klantenservice.
Met vriendelijke groet,
Miinto Customer Success Team
very good service and website
I received very quickly my order!
Good communication and nice staff
January 19, 2024
Unprompted review
Perfect !!!!
January 16, 2024
Unprompted review
Clear and easy webshop
Clear and easy webshop - Well documented - Correct information and follow-up concerning deliveries
December 28, 2023
Unprompted review
A scam?
I filed a complaint with the form 3 weeks ago for a defective item and non-compliant item. The timeframe for the handling of the complaint is overdue and despite my reminders I have not got any response from Miinto via email. The phone numbers from france and belgium are not in use. Nobody is responding on the chat either. A scam?
December 26, 2023
Unprompted review
Reply from Miinto België
Dear g,
Thank you very much for taking the time to share your experience on Trustpilot.
We regret that we were unable to meet your expectations, leading to a negative experience for you.
If you need further assistance or information, we warmly invite you to contact our customer service.
Kind regards,
Miinto Customer Success Team
Luxury with discounts…
Miinto is a very good site to order luxury goods.
Reason why no 5 stars is that shipments may take longer then expected.
Last order placed 14/12 received 21/12 without order confirmation and tracking number.
This can give some stress.
However the customer service was quite helpfull!
December 21, 2023
Unprompted review
SAME MISTAKE
Another order, to give Miinto another chance, but AGAIN: product left in locker AND NO CODE FOR ME TO BE ABLE TO PICK IT UP. How is this possible, a second time??? DO BETTER!!!
December 16, 2023
Unprompted review
Reply from Miinto België
Dear Liesbet,
Thank you very much for taking the time to share your experience on Trustpilot.
We regret that we were unable to meet your expectations, leading to a negative experience for you.
If you need further assistance or information, we warmly invite you to contact our customer service.
Kind regards,
Miinto Customer Success Team
Fijne website
December 12, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.