I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... See more
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... See more
Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs... See more
Company replied
Company details
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Contact info
Prags Boulevard 49, 2300, Copenhagen S, Denmark
- customerservice@miinto.com
- miinto.com
4.2
Great
362 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong shoe model sent
Wrong shoe model sent! Pictured one shoe and sent a different style. There is no way I am paying for the return shipping on this.
March 26, 2025
Unprompted review
Reply from Miinto United States
Hello,
Thank you for bringing this matter to our attention. It is important for us to ensure that all our customers have a positive experience, and we are genuinely sorry to hear that you have encountered an issue.
To help us resolve this matter efficiently, could you please provide us with more detailed information regarding your experience? This could include specifics such as your order number, and any relevant details that could assist us in understanding your situation better. Your insights are invaluable to us as they help us improve our services and address any shortcomings.
Please send this information to our customer service email at customerservice@miinto.com. For better tracking and to ensure your message is directed to the right team, kindly include "Trustpilot Review" in the subject line of your email. This will help us prioritize your request and get back to you as soon as possible with a resolution.
Thank you once again for your message. We look forward to hearing from you soon, and we are committed to resolving your concerns promptly.
Best regards,
Kordian, Miinto
Delivery was speedy and the products…
Delivery was speedy and the products this time were exactly as pictured on the site. PS Prices are terrific if you watch them go up and down and buy on the downside with a coupon!
March 26, 2025
Unprompted review
Outstanding product and customer…
Outstanding product and customer service.
March 24, 2025
Unprompted review
First time user. Fast shipping
First time user. Fast shipping to the US, authentic product
March 14, 2025
Unprompted review
Smooth transaction
Smooth transaction, fast shipping and quality product.
February 26, 2025
Unprompted review
Great customer service!
I needed a refund for a duplicate order I placed and the customer service team went above & beyond to start my refund process. This was my first time ordering from this site but will not be my last!
March 19, 2025
Unprompted review
Very fast and reliable shipping
Very fast and reliable shipping, items came in a timely manner.
March 6, 2025
Unprompted review
Reply from Miinto United States
Hi Danny, thank you very much. We're very happy to hear that we didn't keep you waiting. Hoping to see you again soon!
Kind Regards
Tom
"Marvelous Miinto!"
The luxury brands are all top quality at very affordable prices. I also appreciate the fast shipping.
March 13, 2025
Unprompted review
Reply from Miinto United States
Thank you so much! That is exactly what we are aiming for so we appreciate the recognition and hoping to see you again soon!
Warm regards
Tom
Professional,super fast delivery
Professional,super fast delivery
Cannot find one reason to complain
Thank you
March 6, 2025
Unprompted review
Reply from Miinto United States
Hi Sasa, thank you so much! We hope to see you again soon.
Kind Regards
Tom
Pretty amazing experience
Pretty amazing experience, with well priced, original product, and quick shipping, with great communication.
February 27, 2025
Unprompted review
Reply from Miinto United States
Thank you very much Zygster! It's a pleasure to hear and it will be another pleasure to see you again soon!
Kind Regards
Tom
great quality and great service.
March 2, 2025
Unprompted review
Reply from Miinto United States
Thank you, Alfonso. We do pay a lot of attention to these so we appreciate it.
We hope to see you again soon!
Kind Regards
Tom
It'S Good good good price
February 25, 2025
Unprompted review
Reply from Miinto United States
Thank you very very much, Yongho! We're very happy to hear you enjoyed Miinto. We hope to see you again soon!
Kind Regards
Tom
Kordian, the best
You guys better give Kordian a raise or bonus at least. He is probably one of the major reasons that customers have a satisfying time shopping at Miinto. He truly cares about customers. Best customer service in USA.
February 24, 2025
Unprompted review
Reply from Miinto United States
Thank you for the kind words, Yun. We absolutely agree and have been sure to pass them to both Kordian and his manager.
We hope to see you again soon. All the best!
Kind regards
Tom
Received Item Different Than Advertised
I ordered a wallet. The item I received was not a wallet, it was a coin purse that could be used as a necklace. The photo saw when ordering does in no way match the item I actually received. I am not getting a satisfactory response from their customer service so will go to my cc company if they do not accept my return.
February 27, 2025
Unprompted review
Reply from Miinto United States
Dear Mitch,
Thank you for taking your time to provide us with your feedback. We sincerely apologize for any inconvenience caused and are actively working to resolve your issue. Kindly check your email inbox for an update on this matter.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Kordian, Miinto
Great experience all around
Great experience all around
Is there any way to get a hold of someone for a return label- I emailed but didn’t hear back
March 1, 2025
Unprompted review
Reply from Miinto United States
Hi Rose,
That's fantastic to hear! We can't wait to welcome you back again.
Warmly,
Ronni
Miinto U.S.
My order arrived sooner than I expected…
My order arrived sooner than I expected and as described. No complaints
February 28, 2025
Unprompted review
Reply from Miinto United States
Fast, efficient, and exactly as described – that’s what we aim for! Thank you for sharing your feedback, Ian, and we look forward to welcoming you back soon!
Best wishes,
Ronni
Miinto U.S.
Perfect as always
March 4, 2025
Unprompted review
Reply from Miinto United States
Hi Geronimo,
Thank you so much! We’re thrilled to hear that we’ve met your expectations again. Looking forward to your next order!
Best,
Ronni
Miinto U.S.
I shop Miinto with confidence
Shipping is always quick and efficient, even for international orders. The products are authentic and high quality as well.
February 21, 2025
Unprompted review
Reply from Miinto United States
Hello Casey,
Thank you for sharing your experience and trusting us with your orders.
It's a real pleasure to hear that our drive to deliver top quality items and service is being recognized!
We love having you here and can’t wait to welcome you back on Miinto soon!
Best regards,
Kordian, Miinto
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.