I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... See more
Company replied
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See what reviewers are saying
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... See more
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... See more
Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs... See more
Company replied
Company details
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Contact info
Prags Boulevard 49, 2300, Copenhagen S, Denmark
- customerservice@miinto.com
- miinto.com
4.2
Great
362 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the wallet
I love the wallet , and it came in its original packaging
February 24, 2025
Unprompted review
Reply from Miinto United States
Hello Anthony,
We are happy to hear that you have been satisfied with your purchase. We look forward to seeing you shopping with us again.
Have a great day!
Best regards,
Kordian, Miinto
Awesome experience
Awesome experience. Great pricing. Quick shipping to USA.
February 21, 2025
Unprompted review
Reply from Miinto United States
Hello Fran,
Thank you so much for taking the time to share your experience!
I am very happy to hear that you received the order quickly and that the pricing is great. I look forward to seeing you on Miinto again!
Kind regards,
Kordian, Miinto
This webpage is a scam !
This webpage is a scam !! Please be aware, there is no way you can do returns and their customer service ignores all the emails.
To give background:
The coat was sewn up, so in order to try it on to see if it actually fits or not, you needed to untie the thread ( otherwise you cant try it on) , which customer service claims as “worn” because I took the thread off to try it on, which does not make any sense ( note all tags are in place). it felt that they did tie the coat on purpose to trap customers. Honestly horrible experience, I emailed them multiple times and they stopped responding ( 3 emails sent).
February 15, 2025
Unprompted review
Reply from Miinto United States
Dear Karine,
I'm sorry to hear about your experience. I want to assure you that our return process is available and straightforward. As stated in our policy, customers have 14 days from delivery to register a return, and we strive to make this process as seamless as possible. However, items must be returned in their original condition.
In this case, the coat you returned had shown signs of wear, including a missing button and a loose thread. As no issues were reported with the item upon delivery, we conclude that the item was delivered to you in satisfactory condition. Therefore, the return has been rejected. I hope the photos shared by our Resolution Team have helped clarify the situation.
I understand this may be frustrating, and I truly regret any disappointment. If you have any further questions, please don’t hesitate to reach out to our support team.
Kind regards,
Ronni
Miinto U.S.
A very good support service solves all…
A very good support service solves all issues. Excellent online store
February 17, 2025
Unprompted review
Reply from Miinto United States
Hello Iurii,
Thanks for your positive review.⭐️
I am happy to hear that you have had a great experience with us and that you got the help you needed from us when you encountered an issue.
Your appreciation means a lot to us, and we're always here to ensure you have the best shopping experience. Looking forward to assisting you again in the future!
Have a great day!
Kind regards,
Kordian, Miinto
Trusted and best deals
Trusted , fast shipping and they have the best deals!
February 21, 2025
Unprompted review
Reply from Miinto United States
Dear Linda,
Thank you so much for your feedback.
It's a real pleasure to hear that. We pride ourselves on being a marketplace that offers a fantastic selection of luxury products and great deals. We truly appreciate being recognized for it!
Hoping to see you on Miinto again soon!
Kind Regards,
Kordian, Miinto
Fast Delivery, Great Prices, A + Support
Fast Delivery, Great Prices, A + Support.
Shouts out to Ronni for assisting with my returns today.
Always great to have another positive shopping experience.
SHOP WITH CONFIDENCE.
I DEFINITELY RECOMMEND THIS PLATFORM FOR ALL YOUR DESIGNER NEEDS.
February 27, 2025
Unprompted review
Reply from Miinto United States
Hi Reginald,
Thank you so much for your kind words and for the shoutout! It was a pleasure assisting you, and I’m thrilled to hear you had another great experience with us. Hope to see you back again soon for more designer finds!
Happy shopping,
Ronni,
Miinto U.S.
Excellent and efficient customer…
Excellent and efficient customer service and Communication.
February 27, 2025
Unprompted review
Reply from Miinto United States
Thank you so much for your kind words! It was truly a pleasure assisting you, and I’m so glad to hear you had a great experience. We hope to see you again soon! 😊
Warmly,
Ronni
Miinto U.S.
Great selection of clothes
Great selection of clothes. Great discounts. Free delivery. Quick service. What else do you need?!
February 19, 2025
Unprompted review
Reply from Miinto United States
Thank you so much, Kate! That is music to our ears!
Hope to see you on Miinto again soon!
Kind regards
Tom
Good experience with Miinto - Highly recommend
I have purchased a couple of desinger items from Miinto and love how fast and well-cared the orders arrived to my home snd how easy it was to make a return when things weren't as I expected. The quality of the items & packaging from Miinto have been very good. The prices of items are usually very good compared to similar platforms.
I wish there is an illustration for how the items are on a mannequin or a real model as I struggled to imagine how the items, especially sunglasses, look on a real person to imagine how it would fit or look on me.
February 16, 2025
Unprompted review
Reply from Miinto United States
Hi Lea,
Thank you so much for your kind words! It’s great to hear that you’ve had a smooth experience with Miinto, from fast shipping to easy returns. We love knowing that you’ve found some great designer pieces with us!
I totally get what you mean about wanting to see items on a model—especially sunglasses! That’s really helpful feedback, and I’ll make sure to pass it along to our team. We’re always looking for ways to improve, so we truly appreciate you sharing your thoughts.
Thanks again for shopping with us—we hope to see you back soon!
Best wishes,
Ronni
Miinto U.S.
Fast delivery
February 25, 2025
Unprompted review
Reply from Miinto United States
Thank you, Henry! We're very happy to hear that your order reached you swiftly. Looking forward to seeing you again soon!
I still have not received my return…
I still have not received my return label
This has been a real hassle trying to return these items
Cynthia Delpit
February 12, 2025
Unprompted review
Reply from Miinto United States
Hello Cynthia,
Thank you for bringing this matter to our attention, and I want to apologize for not being provided with a return label for your items earlier. This was of course not the experience that we wanted to provide for you, and I understand that you are disappointed. Please check your email inbox, I ensured that you received it. For your convenience, I also included all helpful instructions to make the process easier for you.
Once again, my sincere apologies for the inconvenience you have experienced. We appreciate your feedback and will use it to further improve our services.
I hope that your future experience with us will be nothing short of excellent.
Best regards,
Kordian, Miinto
My new favorite store.
This will definitely be a new favorite store, the product is 100% original, the shipping was express, the packaging was 10/10 I had wanted this pair of glasses for a long time and they were sold out, and here I found them and at a great price.
February 10, 2025
Unprompted review
Reply from Miinto United States
Dear Kenia,
Thank you for taking your time to share your positive experience with us!
We are thrilled to hear that you decided to give Miinto a try and that you are happy with your new Chanel glasses, as well as our fast delivery and the perfect packaging. Your satisfaction is our priority, and we are delighted to have you as a new regular customer.
Your positive feedback reflects well on our dedication to customer satisfaction.
Best regards,
Kordian, Miinto
Reply from Miinto United States
Hello Maureen,
Thanks for your positive review.⭐️
I'm so thrilled to hear that your order arrived right on time! It makes us really happy to know that you enjoyed your shopping experience with us.
Hope to see you again soon!
Kind regards,
Kordian, Miinto
There was an issue with the shirt i…
There was an issue with the shirt i ordered Miinto reached out to me before it was shipped sent me pictures of the issue and asked if i wanted to proceed with my purchase. I really appreciated the honesty
There were diligent in waiting for my responses and took time to answer the questions I asked
February 7, 2025
Unprompted review
Reply from Miinto United States
Hi Chris,
Thank you so much for your feedback! We're glad to hear that our team was able to assist you and keep you informed throughout the process. Your appreciation means a lot to us, and we're always here to ensure you have the best shopping experience.
We look forward to assisting you again in the future!
Warmly,
Ronni
Miinto U.S.
Such A Wonderful Experience With Kordian
I rarely write reviews but my wonderful experience with Kordian at Miinto is worth writing about.
I was disappointed in the beginning because I received the wrong color but I returned and was refunded. After that Kordian made my experience so much smoother by being there for me every step of the way. Finding the same brand and model eyewear for me, twice. Also, I asked for a discount so that I will pay the same price as the original one. Kordian gave me a discount that I ended up paying a little less than the original price.
I’m very thankful for Kordian for being there for me throughout the entire process. He was so kind and patient. Also professional. I had the best experience with him and next time I need anything from Miinto, I know who to look for. I’m so grateful for his help and for this experience!
February 9, 2025
Unprompted review
Reply from Miinto United States
Dear Aurora,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Kordian was able to turn things around for you and make the process smoother. Your kind words truly mean a lot to us, and we will be sure to pass along your appreciation to Kordian.
We’re so happy you had a great experience with us, and we look forward to assisting you again in the future!
Warmly,
Ronni
Miinto U.S.
Reply from Miinto United States
Hi Florina,
We're thrilled to hear you had a great experience with us. Your feedback means a lot and helps us continue delivering excellent service. We look forward to serving you again soon!
Best,
Ronni
Miinto U.S.
Easy ordering but deceiving customers on customs levy …
Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs (under $800). Be warned! MIINTO charges you customs levy which they keep for themselves.
MIINTO replied and now says it’s a processing fee. Then why not say there is a 20% processing fee on top of your order and not say it’s a customs fee for the sake of being transparent so buyers know what the real price of an item is. A chat with their automated customer service also says an algorithm is to blame for the additional charge of 20%. Really!
February 4, 2025
Unprompted review
Reply from Miinto United States
Hi Jose,
Thank you for your kind words regarding the ordering process, delivery, and packaging! We're happy to hear that overall your experience was positive.
We do want to address your concern about the customs levy. Please know that Miinto does not "pocket" any charges. The customs levy is applied to cover handling and processing fees for international shipments. We understand that these charges can be frustrating and are working to ensure transparency in all our processes.
We truly appreciate your input and will continue to improve based on feedback like yours. Should you have any further questions or concerns, please don't hesitate to reach out.
Best wishes,
Ronni
Miinto U.S.
Shipped super fast
Shipped super fast, product was exactly the same but double the price at Saks
January 30, 2025
Unprompted review
Reply from Miinto United States
Hi Debbie,
I'm so glad to hear the product arrived quickly and met your expectations! We work hard to offer great products and service, and we truly appreciate your feedback. Let us know if you ever need assistance again in the future!
Best wishes,
Ronni
Miinto U.S.
The shipping was quick and the shoes…
The shipping was quick and the shoes are legit! Great pricing for shoes I can’t find on US market!
February 1, 2025
Unprompted review
Reply from Miinto United States
Hi Jonathan,
We're thrilled to hear that you found the perfect pair at a great price. Enjoy your new shoes, and we hope to see you back at Miinto soon!
Best,
Ronni
Miinto
Reply from Miinto United States
Thank you for your feedback, Heiko. It's a pleasure to hear that you're satisfied with your experience!
We hope to see you again soon!
Warm Regards
Tom
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