Milanoutwear Reviews 174

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is is one of the best jacket selling company which does not only focus on making profits but also focuses on meeting the right needs of their customers, i once bought two Alpha Sweater Jackets in... See more

Rated 1 out of 5 stars

Should have known better than to trust an online Facebook boutique store. After multiple attempts to return a jacket and even compromised 50% refund they have not responded back despite several emails... See more

Rated 5 out of 5 stars

So many reviews have been shared about this interesting jacket and hoodie store, and I wouldn't want to be left behind. It's been 3 years and counting, and my Millan Jacket is still as strong and bran... See more

Company details

  1. Clothing Store

Written by the company

Outdoor stylish and functional outerwear


Contact info

3.1

Average

TrustScore 3 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service and return policy - BEWARE

Requested return and refund because the size of the item isn’t remotely close to the dimensions provided in the sizing chart. Was told they cannot do returns, but could refund half and then I keep the item. Not sure why I’d want to keep an item that doesn’t fit nor do I think it’s fair to only refund half of the purchase price when their sizing is very inaccurate. I explained this in my reply and again their customer service has gone dark. Their products look good, but the sizing cannot be trusted, they don’t accept returns (how is that possible?), and getting a response from customer service is near impossible. I’ve sent multiple follow up emails without a reply. The only reply I’ve ever received was coincidentally shortly after I posted my initial review. I’ve even accepted their offer of a 50% refund, because it’s so difficult to communicate with them, but still no response.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Milanoutwear is not only a trendy name

Milanoutwear is not only a trendy name, their products are of a high quality. Items such as the Absail jacket or Blizzard hoodie are very reasonably priced, and would be more than double at similar but less fair priced retailers. I definitely would recommend to get your money worth!!! Especially if you are travelling to colder continents!

January 8, 2023
Unprompted review
Rated 5 out of 5 stars

satisfied

I recently made a purchase from the online store Milan Outwear and was very pleased with the experience. The website was easy to navigate and had a wide selection of quality outwear available. I was able to find exactly what I was looking for at a great price, and the order process was simple and straightforward. The outwear I purchased arrived quickly and was exactly as described. I would definitely recommend Milan Outwear to others looking for stylish and practical outerwear online.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing high-quality Products

The products all seem really high-quality and comfortable. Most of the hoodies all seem very fashionable and high-class, as well as the trench coats are really nice. Only downside is the price of it, the whole collection could be a bit more affordable to most people, as the current price is not as affordable. Overall, amazing products and very trendy.

January 2, 2023
Unprompted review
Rated 1 out of 5 stars

Same issue as everyone else

Same issue as everyone else, wrong sizes, no response from multiple emails. You have to call you credit card company and issue a complaint for a credit to your account.

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

Packaging said correct size but the tag…

Packaging said correct size but the tag inside the Jacket was not correct. Reached out to customer service about they were going to fix the issue. They requested pictures. I sent pictures and have not heard from them since. Very poor customer service. Would not recommend purchasing anything from this company. The reviews saying they have great customer service are a joke! Lesson learned.

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

Does not allow for returns/exchanges…

Does not allow for returns/exchanges except for vendor error. This information is not posted on their website. Had been aware I likely would not have ordered given how hard it is to determine fit even with measurements without trying on a clothing item.

All the positive reviews are clearly fake. Overall do not recommend this company at all.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

i rarely purchase things online…

i rarely purchase things online especially clothes but after seeing online a jacket from Milan outwear i was really determined to buy it. I ordered it and it arrived really quickly, the quality was top notch and the product was just as advertised. Since then i have been ordering other products frequently and i have nothing but positive words for this company. Highly recommend it

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

good

I have already bought clothes for my husband several times at milanoutwear.com! I am very satisfied with the quality of the product, the fast delivery time and the very efficient customer service. I highly recommend it to everyone. thanks to the whole team

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

I really like this page

I really like this page, their service is very good and reliable, they have a variety of styles in jackets and sweaters, the quality is great! I recommend it a lot, apart from it has a guarantee, maybe if something goes wrong, you can return it

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

The product complies with the declared…

The product complies with the declared description, the quality of the product is good. I was wrong with the size, I ordered a larger size, it turned out a little big. I will still order, size in size. The pile is thick, the dense quality of the seam is good. You can buy.

December 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

I recently bought a sweater for my husband and he was so happy about it. He can't stop wearing it 😅 And the service was excellent, I'm definitely gonna be ordering more.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

I like this tee shirt

I like this tee shirt! It looks really nice and is made really well. It is not cheaply made like many other brands that I have bought in the past.

December 25, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look