"I am highly disappointed with both this product and the company's customer service. The product did not meet expectations, but when I contacted them to initiate a return, they refused to accept it.... See more
Company replied
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See what reviewers are saying
Ben I so wish I had found you before I got ripped off by the place I went to first. Your advice and recommendations were very much appreciated. I will be making sure I recommend you to everyone I kn... See more
Company replied
Just had Ben do some work on 2 of my vehicles, and was very friendly and helpful, very nice person can not thank him enough what great experience. Would not hesitate to recommend him in the future.... See more
Company replied
I highly recommend this company regarding to adblue matters they save me for being stock to the place i am not familiar best i can say is thank you to Ben for being so understanding and helping a peop... See more
Company replied
Company details
Written by the company
Here at Miles Back we specialise in mileage correction and vehicle diagnostics. We are a family run business based in Wallsend, Tyne and Wear, UK, just outside of Newcastle upon Tyne. Founded 2011 we have the best equipment worldwide for mileage correction and diagnostics and expert knowledge in both. We offer these services from our workshop in Wallsend, we have also recently launched a postal service for mileage corrections where your able to post your cluster into us and we return it next day after receiving it with the correct mileage. If this is a service you would like to use please visit our store to see if your vehicle qualifies. If you do not spot your vehicle there please contact us as it may not be listed yet. We offer a wide range of vehicle diagnostics, replacement modules, coding, adaptations, service resets, feature enabling and retrofitting. All of our mileage corrections from our workshop include a free complimentary full diagnostic.
Contact info
Howdon Metro Yard, Howdon Lane, NE28 0BD, Newcastle, United Kingdom
- 01915806776
- miles@milesback.co.uk
- milesback.co.uk
4.5
Excellent
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing experience
"I am highly disappointed with both this product and the company's customer service. The product did not meet expectations, but when I contacted them to initiate a return, they refused to accept it. Their return policy is completely unfair and unhelpful. I do not recommend buying from this company if you expect any kind of after-sales support."
July 1, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Hi Vahid, i'm not sure why you've gave us a 1 star review. Your inability to read big bold letters saying "THIS IS NOT A MILEAGE BLOCKER AND WILL NOT STOP YOUR MILEAGE FROM INCREASING" and then ask to return it because its not a mileage stopper. Nowhere on our website do we sell mileage stoppers and nowhere on the product listing does say it is, infact it specifically says its not, so i'm not sure why you would think this was one. Im really not sure how we can be anymore clearer than putting it in bold and capital letters that this is not a mileage stopper. The product also clearly states can filter not mileage blocker.
Brilliant service
Brilliant service. Very knowledgeable and took great care of my car. Highly recommended
June 22, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the review, we appreciate your business and are glad we were able to help!!
Quick call quick fit in schedule…
Quick call quick fit in schedule ..excellent result problem sorted
Very friendly good price
June 11, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the review Woody!
****Ben****
Just had Ben do some work on 2 of my vehicles, and was very friendly and helpful, very nice person can not thank him enough what great experience. Would not hesitate to recommend him in the future.
Thanks again Ben
June 11, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you so much for the feedback Craig!
100% RECOMMENDED!!
Ben I so wish I had found you before I got ripped off by the place I went to first. Your advice and recommendations were very much appreciated.
I will be making sure I recommend you to everyone I know. Thankyou so much.
June 10, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the review Rebecca, glad we were able to help with your issue
Exceptional
This place is truly exceptional - I'd give it a 12 out of 10 if I could, and I highly recommend it!
May 8, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thanks for the review Eugenio, we appreciate your business and are glad we could help
Reply from Miles Back - Mileage Correction
Thank you for the review william, glad we were able to help
Called Miles Back in the morning
Called Miles Back in the morning, as I had an issue with my EML coming on he got me in straight away and done the job very quickly and efficiently fixed the issue, thank you very much Ben for the swift service mate can’t complain at all cars back on the road and running smoother than ever.
March 28, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the review Abdul, glad we were able to help
Easy to talk to new exactly what I…
Easy to talk to new exactly what I wanted and within 4hours another 110 bhp superb
March 13, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the feedback Alisdair, really glad we could help you and thanks for the business
Reply from Miles Back - Mileage Correction
Thank you for the feedback, really glad we could help with your audi and thanks for the business
Great service and professional work…
Great service and professional work done.
February 6, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the feedback Zain, Glad you had a positive experience with Miles Back
Good company
Good company. The service was fast. At the beginning i was ensure. But it ended up being good
February 2, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thanks for the feedback Doug, Glad we could help
I highly recommend this company…
I highly recommend this company regarding to adblue matters they save me for being stock to the place i am not familiar best i can say is thank you to Ben for being so understanding and helping a people that in need i state of emergency matter and being frustrated to the road as i been to 6 differents garage saying they are fully booked and can’t do anything. About it although i am not from the area. Thank you MilesBack.co.uk if tou have adbue problems just come to this shop. 👌👌👌👌🫡😎😊
January 8, 2026
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you for the feedback Julius, glad we could help!!
Very good and fast service
December 22, 2025
Unprompted review
Reply from Miles Back - Mileage Correction
Thanks for the review Nath, Glad we could help
Reply from Miles Back - Mileage Correction
Thanks for the review, glad we could help!
I recently visited miles back milage…
I recently visited miles back milage and had an outstanding experience from start to finish. The team was professional, friendly, and incredibly knowledgeable. They took the time to explain what needed to be done, provided a clear and fair quote, and completed the work earlier than expected.
The quality of service was excellent—my car is running smoother than ever. What really stood out was their honesty and attention to detail; they didn’t try to upsell anything unnecessary and genuinely focused on fixing the problem.
Overall, I highly recommend miles back milage to anyone looking for reliable, trustworthy, and efficient car service. I’ll definitely be returning for future maintenance .
December 11, 2025
Unprompted review
Reply from Miles Back - Mileage Correction
Thank you Jeffrey for the review, we're glad you had a good experience with us, and we appreciate your business!
5 star service
5 star service, had everything sorted within an hour from my phone call and appointment took around 10 mins 👍
September 15, 2025
Unprompted review
Reply from Miles Back - Mileage Correction
Hi George, Thanks for your business and great review we really appreciate it!
Quick response will use again 100%…
Quick response will use again 100% thanks again
September 5, 2025
Unprompted review
Reply from Miles Back - Mileage Correction
Hi Glen, Thanks for your business and great review we really appreciate it!
Excellent service and friendly staff
August 13, 2025
Unprompted review
Reply from Miles Back - Mileage Correction
Hi Mark, Thanks for your business and great review we really appreciate it!
Great mileage correction service, quick and reasonably priced
Great customer service and great results. Provided mileage correction for a Mercedes B-Class through the post. Perfect!
August 1, 2025
Unprompted review
Reply from Miles Back - Mileage Correction
Hi James, Thanks for your business and great review we really appreciate it!
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