When arriving to receive my rental car, the car specifications were top notch, exactly what I needed and requested when I booked a vehicle. It was clean , tidy and in perfect condition. Inspection o... See more
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Location
Switch location245 N Highland Ave. Ste 230 - 323, Atlanta, GA, 30307 Atlanta, Georgia, US
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Unfortunately, I had to cancel my reservation due to illness, but I was fortunate enough to speak with agent, Maria Pedraza. She was very pleasant and accommodating. She even offered to help me reboo... See more
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Customer no service. I immediately cancel a rental reservation after being told I had to purchase insurance from rental agency. I asked for a full refund and the representative wanted to hold my fun... See more
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I had trouble finalizing a payment on the website, and a sales associate was really helpful and sent me a link to be able to pay. They are very responsive and there for their clients. It is extremely... See more
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Company details
Information provided by various external sources
Somos la mejor opción para alquilar un auto en Estados Unidos, Europa, Canadá, México y Brasil. Visita nuestro portal y encuentra los precios más competitivos del mercado con el respaldo de las principales rentadoras a nivel mundial como Alamo, Avis, Budget, Hertz, entre otras compañías aliadas dispuestas a brindarte atención de calidad. Reserva hoy, conoce todos nuestros beneficios y ahorra hasta un 30% en tu alquiler. Contamos con un equipo altamente capacitado, dispuesto a solucionar tus dudas y brindate la mejor experiencia durante el proceso de la reserva. _________________________________________ We are the best option for car rental in the United States, Europe, Canada, Mexico, and Brazil. Visit our website and find the most competitive prices in the market supported by the main car rental agencies worldwide such as Alamo, Avis, Budget, Hertz among other allied companies, ready to provide you with quality service. Book today, know all of our benefits and save up to 30% in your rental. We have a highly trained team, ready to solve your inquiries and provide you with the best experience during the reservation process. ___________________________________________ Somos a melhor opção para alugar um carro nos Estados Unidos, Europa, Canadá, México e Brasil. Visite o nosso site e encontre os preços mais competitivos do mercado nas locadoras reconhecidas mundialmente como Alamo, Avis, Budget, Hertz entre outras agências aliadas parceiras que oferecem atenção de qualidade. Reserve hoje, conheça os nossos benefícios e economize até 30% no seu aluguel. Temos uma equipe altamente capacitada para responde suas dúvidas e oferecer a melhor experiência durante o processo da sua reserva.
Contact info
245 N Highland Ave. Ste 230 - 323, Atlanta, GA, 30307, Atlanta, Georgia, United States
- (404) 806-8148
4.2
Great
138 reviews
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Is Thrifty really "Grifty"?Disregard all comments. Explained by Karol Moreno of Miles Car Rental that Trust Pilot is NOT part of Miles but is an intermediary platform for renting. Thrifty is a problem
May 17, 2024
RE: Thrifty Rental - Conf. No. K8420516161 Atlanta/Jackson Hartsfield Airport
Dear Sirs:
On April 28, of this year, my partner and I began this rental agreement , and completed it through Miles Car Rental. Since Thrifty is owned by Hertz, the platform used was identified as a Hertz operation. The result has been unfortunate, at best, possibly beset with incompetence, or flat-out crooked, at the worst.
We both were sent confirmations, copies attached, from Thrifty Car Rental. I arrived at the Thrifty counter at Hartsfield and was presented with a billing that was way beyond the stated rental cost. The cost, stated on the confirmation notices (attached) was to be $418.25. This confirmation cost included the Approximate Rental charge, Airport Concession Recovery Fee, Vehicle License Recovery Fee, Customer Facility Charge, and Insurance charges for Liability Insurance Supplement, Loss Damage Waiver, Premium Emergency Roadside Assistance, Personal Accident Insurance.
I objected to the Insurance adds, because I have full Liability and Comprehensive Coverage on my Cars. I objected at repeatedly, but the Liability Insurance Supplement remained. The staff person then scribbled yellow marker over all the charges, except the actual carr rental charge. Since the Thrifty staff remained oblivious to my directives, I elected to take this up with you for correction. In spite of repeated objections, I was charged an unwanted extra $209.94 for Loss Damage Waiver.
Looking over the charge differences at home, the Inclusions in the "Approximate Rental Charge" did list Concession and Licensing Recovery Fees and Customer Facility as "items that are included in the Approximate Rental Charges." I was charged again for those costs - see the "Thrifty Incomplete RR" (attached). This is a $48.13 overcharge.
I would like a refund of $258.07 immediately, plus any added taxes that were included on the "Inclusions" double charge and the unwanted Loss Damage Waiver. Such interest charges are illegal in Colorado, the Missouri Attorney General might have a similar opinion.
Miles Car Rental has first option on this matter, but only for a week. This letter and its attachments will be sent to Hertz, Thrifty, Hartsfield Airport, and the appropriate Missouri state government offices, if necessary. Please see to this situation as quickly as possible.
Regards,
William Abney
April 25, 2024
Reply from Miles Car Rental - Atlanta
Dear William,
We apologize for the issues you experienced with the rental company and everything that led to this negative experience. The satisfaction of all our customers is very important to us. As our agent Karol Moreno informed you via phone call, your reservation was made for full payment at the destination, and any additional charges need to be validated directly with Thrifty.
If you need further assistance, please contact us and we will assist you with your request.
Thank you for choosing Miles Car Rental, have a great day!
Can’t locate my reservation to cancel
March 1, 2024
Reply from Miles Car Rental - Atlanta
Dear Alicia,
We're deeply sorry for what happened. Shortly, an advisor will reach out to you to provide a timely solution. We hope you'll soon resume your travels, and we'll be here to accompany you on your adventures.
Thank you for choosing Miles Car Rental, have a wonderful day!
Reply from Miles Car Rental - Atlanta
Dear Chibuzor,
We’re glad to hear that our professional, Natalia Amaya, efficiently solved your request and provided you with excellent assistance! It’s crucial for us that every process you experience with us is the best. Thinking about you and your necessities, we offer 24/7 assistance.
Thank you for choosing Miles Car Rental, have a wonderful day!
Website error
Booked car on website and arrived to pick up car and no cars available.
October 13, 2023
Reply from Miles Car Rental - Atlanta
Dear Jose,
We understand the situation and offer our apologies for what happened at the location. We know that the last thing you want when you're traveling are these kinds of inconveniences. An agent will contact you shortly to provide the necessary assistance. Your satisfaction is our top priority.
Thank you for choosing Miles Car Rental, and have a splendid day!
Stay far away
Stay far, far, far away from this company. You’re better off reserving a vehicle with the actual car rental agency rather than this third party company. Their policy works against their customer in every possible way. I had reserved a car several months in advance of my trip and when I arrived to the thrifty counter at the airport I was told there weren’t any vehicles available—they had no inventory, nor did anyone else. I was unable to cancel my reservation or request a refund at the counter and had to contact Miles itself, which proved to be useless. They refused to provide a refund for the vehicle I was unable to obtain without “evidence”—as though my being unable to get the car I reserved wasn’t evidence enough. This is apparently listed in their policy, so unless you are prepared to jump through hoops to provide documentation of being turned away at the counter, I strongly advise everyone to use a different agency.
Furthermore, the agents at the thrifty counter at the airport were incredibly rude, disrespectful, and downright unprofessional. A woman, Cassie, who claimed to be the manager raised her voice at us when we asked if there was any way they could call us if a car became available, as we were traveling with a one year old and could not wait 6-7 hours in the airport for a vehicle (which was later quoted as “after 12pm the following day”). When we tried to explain the situation and reason for the request she began using profanity (“F you and your one year old”) and screaming at us. This treatment and behavior from an employee, much less a manager, was quite honestly appalling. When I contacted Miles Car Rental about this incident, they told me they could do nothing unless I provided documentation. Honestly, in a situation such as this, I don’t know who has the frame of mind to whip out their phone to record someone threatening them. Overall, the worst experience I have ever had, and I do not recommend this company or Thrifty.
October 7, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear Daniella,
In advance, we offer you an apology for what happened at the counter. It is of utmost importance to us that all our customers feel satisfied and completely at ease with every reservation they make with us.
We want you to know that these kinds of inconveniences are not typical of our services. This is why we have taken immediate steps to escalate the case with the rental company and act as intermediaries to dispute the generated penalty. Shortly, an agent will get in touch with you to provide the necessary assistance.
Thank you for choosing Miles Car Rental, and we wish you a splendid day!
Vanessa ramirez was very helpful with…
Vanessa ramirez was very helpful with sorting out a car for me to rent on short notice.
October 6, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear Derin,
It will always be a pleasure for us to provide you with a service of the highest quality and resolve your requests as quickly as possible. Thank you for giving us such a valuable rating and sharing your experience with our team of professionals. You can always count on us.
Thank you for choosing Miles Car Rental, have a great day!
Reply from Miles Car Rental - Atlanta
Dear Victoria,
Thinking about our customer's wellness and necessities, we have created several ways of contact to provide them with our professional assistance 24/7 as well as you did received. Please, once you have any other doubt or something else we can do for you, reach us immediately. There are lots of offers awaiting you!
Thank you for choosing Miles Car Rental, have a wonderful day.
A pleasant and responsive company
I had trouble finalizing a payment on the website, and a sales associate was really helpful and sent me a link to be able to pay. They are very responsive and there for their clients. It is extremely pleasant.
August 1, 2023
Reply from Miles Car Rental - Atlanta
Dear Olivia,
We are delighted to have you as our customer. We appreciate you taking the time to consistently rate the assistance provided by our professionals and sharing your experience with each of them; it means a lot to us.
Thank you for choosing Miles Car Rental, and we wish you a wonderful day!
Absolute trash service
Got into Georgia from Michigan. There was a 2.5 hr or longer wait for a car at the airport, couldn't get a car ended up having to Uber. Having an awful time getting my money back. Will NOT be using again
September 13, 2023
Reply from Miles Car Rental - Atlanta
Dear Amber,
We deeply regret the situation that occurred at the counter, and we offer our sincerest apologies in advance. We have sent an email in order to gather more details about your situation and provide you with an immediate solution. Your peace of mind and satisfaction are our top priorities.
Thank you for choosing Miles Car Rental, and have a splendid day!
Reply from Miles Car Rental - Atlanta
Dear Michael,
We attempted to reach you via phone call; however, we did not receive a response. Therefore, we have sent you an email to learn more about the situation and provide you with a solution as quickly as possible.
Thank you for choosing Miles Car Rental. Have a happy day!
I just want to say thank you so much to…
I just want to say thank you so much to Karol Moreno for talking to me I was finally able to get someone to help me with my refund. It also came in quicker than I thought. If there’s anyone you want to work with it’s Karol Moreno.
August 24, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear James,
Your well-being and peace of mind are always our top priorities. We're delighted to learn that our dedicated team member, Karol Moreno, assisted you in processing your refund and addressing your questions. Please know that you can count on our support before, during, and after every reservation.
Thank you for choosing Miles Car Rental, have a wonderful day!
Shavely Arteaga called me and corrected…
Shavely Arteaga called me and corrected and updated my car rental agreement therefore making the transaction right. She had great customer service excellent!!!
August 22, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear,
We highly appreciate the time you took to generate your comment and highlight the excellent work of our agent Shavely Arteaga. We are glad to know that she provide you with an integrated and timely assistance to your requests, our goal is your satisfaction.
Thank you for choosing Miles Car Rental, have a wonderful day!
Be very careful
Be very careful online. Pray you never need to cancel.... 20%penalties after helping them help you. Best wishes in you search becsuse this not it.
August 20, 2023
Reply from Miles Car Rental - Atlanta
Dear Tanjaka,
We understand the situation, and we recognize that you may not agree with the situation. Nevertheless, it is crucial for us to provide comprehensive and transparent information to our customers. As mentioned earlier, our website shows the rental requirements that need to be met for vehicle pickup and the cancellation policies as well. We genuinely hope that this circumstance does not lead you to dismiss our services in the future. If you have any further questions or requests, please do not hesitate to contact us. We are here to assist you at all times.
Thank you for choosing Miles Car Rental. Have a splendid day!
I made a reservation with my debit card…
I made a reservation with my debit card because their site stated that I could, however, they are not refunding my money. It has been almost a month and nothing. I get a different stipulation every time I contact them regarding my refund. I asked for a manager and I am told they are in a meeting. How convenient for them. They ask for an email from the rental company and get one and they state they cant use it. If a mistake occurs I would suggest you forget about getting a refund. This company will not assist.
July 8, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear Alvin,
We understand what happened and apologize in advance. As you know, our work will always be to pursue our customers' wellbeing. That is why we are trying to reach you through calls; hence, it will be awesome if you answer the phone, so we can get more information and provide you with a solution as soon as possible.
Thank you for choosing Miles Car Rental, and we wish you a wonderful day!
great service and great prices
July 31, 2023
Reply from Miles Car Rental - Atlanta
Dear Marusca,
We are glad to know that your reservation was successfully completed and that you enjoyed your vehicle to the fullest. We look forward to accompanying you on many more journeys in the future.
Thank you for choosing Miles Car Rental, have a splendid day!
My experience was horrible
My experience was horrible. There was not enough detail information about the car rental.
July 23, 2023
Reply from Miles Car Rental - Atlanta
Dear Melissa,
We understand what happened, and we apologize in advance. We appreciate your cooperation during the call. As we informed you, we are earnestly working to provide you with a timely solution.
Thank you for choosing Miles Car Rental. Have a great day!
Car Rental Stress Reliever - Maria
Maria H. was very helpful and patient with handling my requests and concerns. She made everything clear and gave me time to process my thoughts to make sure I was making the best decision.
July 12, 2023
Reply from Miles Car Rental - Atlanta
Dear Latasha,
Thank you very much for taking the time to rate the assistance provided by our agent Nicole Gamba. We are pleased to know that our team was able to meet your expectations and provide you with comprehensive service.
Thank you for choosing Miles Car Rental. Have a wonderful day!
Poor Customer Service
I attempted to make a reservation for a car, they automated the date after I selected a date. When I got my confirmation I realized the date was incorrect. I called customer service to cancel and the person on the phone explained that I would be charged 20% of my booking still. I booked the car at 11:46am and called at 11:56am. An error that happened due to their booking system cost me 20% of my booking and it all occurred in a 10min timeframe. Outrageous, the person on the phone wasn't the least bit helpful and refused to refund me. Do Not Rent From Here!
July 2, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear Lauren,
We understand the situation and want to apologize for what happened. We have sent you a notification by email to gather more information about your reservation and provide the necessary support in the process of your request. We want to ensure that you feel satisfied, as your satisfaction is our top priority.
Thank you for choosing Miles Car Rental, have a great day!
Maria Heredia was very helpful!
May 26, 2023
Unprompted review
Reply from Miles Car Rental - Atlanta
Dear Adian,
It is a pleasure for us reading about your good experience. Knowing that we are providing our customers with the excellent assistance they deserve, as you do, is a first place necessity. We long to keep you as our customer in your next car rental, so we await for your contact!
Thank you for choosing Miles Car Rental, have a great day!
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