Miles Morgan Travel - Yeovil Reviews 

443
TrustScore 5 out of 5

4.9

14-16 Middle Street, BA20 1LY Yeovil, Somerset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Allyssa gave us great service with efficiency and a smile. Her mentality was exemplory. She wanted to know about us; what sort of holiday we wanted; where we were keen to go; and then built an iti... See more

Company replied

Rated 5 out of 5 stars

We went in to book a Christmas Market cruise and the lady we dealt with couldn’t have been more helpful. She was really friendly and managed to get us cabins opposite our relatives that we’re going wi... See more

Company replied

Rated 5 out of 5 stars

We have used Miles Morgan a few times now, and recommend their services highly. The booking process is quick and very helpful. Jon, our cruise rep has always gone above and beyond for us, keeps us... See more

Rated 5 out of 5 stars

Miles Morgan travel are always our Go To first for any holiday or short break. We have also recently made bookings through them to attend events like Wimbledon! The Yeovil team are really helpful... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14-16 Middle Street, BA20 1LY, Yeovil, Somerset, United Kingdom

  • 01935 428488

4.9

Excellent

TrustScore 5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(443)

3,190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Recommendion and booking for Hoppa Bus…

Recommendion and booking for Hoppa Bus at Heathrow was completely negative experience. They started later than we were led to believe and only ran hourly. Others around us also gave up and took taxis. We ended up wasting that booking entirely and taking taxis both ways.
The booking for parking was wrong but in fairness you did sort that out. It was a good job we spotted it and returned to sort it out.
Confusing advice about receiving 'tickets' and the like.
Not sure there's much depth to the recommendations and advice we received, would prefer professionalism as opposed to chatting.
When selling foreign currency you should advise customers that paying with credit cards may attract significant fees.
Overall a profound contrast to our previous booking- we'll probably book everything ourselves next time.

January 23, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Hi Andrew,

We’re sorry to hear about your disappointment with your holiday experience. We value all feedback and take your comments very seriously. I have attempted to contact you by phone to discuss the matter in more detail and would welcome the opportunity to speak with you at a convenient time.

Rated 5 out of 5 stars

My enquiry and booking was done only on…

My enquiry and booking was done only on the phone and emails, Jon the agent was efficient, understanding and helpfull every email and question was answered quickly, we kept changing the goal posts so we wasn't easy, we were spending a lot of money and so felt safer doing it through an agent Miles Morgan didn't let us down

March 11, 2026
Rated 5 out of 5 stars

Friendly and efficient service

Helen was really friendly, professional and knowledgeable. We booked our first cruise and were very impressed with the excellent level of customer service. Our request was dealt with very promptly. Would definately recommend Miles Morgan to other travellers.

February 23, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you very much for the lovely review. I think you are going to have a lovely time !

Rated 5 out of 5 stars

Helpful staff

Jon is so helpful with our requests and matching the competition. You know you are getting the best deal. We have been using Miles Morgan for years even though we now live in Bournemouth and unable to visit Yeovil they go that extra mile.

February 18, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you for your kind review Julia

Rated 5 out of 5 stars

Outstanding service , the care and attention to details was brilliant

Kerry took her time and explained everything as it’s our first cruise . Kerry is obviously very knowledgeable and made us feel that she wanted us to have the right experience, we felt very valued .

Thank you again

February 18, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you so much for your 5* review and your kind words, I am so pleased you are going to experience your first cruise and look forward to helping you plan the details.

Rated 5 out of 5 stars

Brilliant service

Jon always gives brilliant service. He responds to emails promptly and listens to requests. Jon is the type of person that you could trust to look after your house keys. Using this company has always made us feel safe with regard to the holidays, we have been using Miles Morgan Travel for years.

February 17, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you for your lovely comments Mel & Kay

Rated 5 out of 5 stars

The help and patience from Miles Morgan…

The help and patience from Miles Morgan travel agent staff was amazing. As we had travelled very little abroad and being Senior Citizens, needed a lot of help to book the holiday we wanted. After a lot of time spent with their adviser a train journey across Europe was booked for us. Highly recommended.

February 7, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you very much for your kind words, I'm happy we we're able to find the perfect trip for you both! -Ellie

Rated 5 out of 5 stars

Brilliant

Kerry was so knowledgeable and so friendly, she couldn’t do enough for us and made us so welcome.

February 15, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you for your 5 * review and your very kind words. I enjoyed finding you the perfect holiday.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Friendly
Helpful
Explained everything
Nothing was too much trouble
Highly recommend

February 14, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you for your kind review, I am so glad we managed to find the right flight for you .

Rated 5 out of 5 stars

Kerry the travel specialist

Kerry the travel specialist was extremely helpful in getting us the best deals and was very friendly. We would definitely recommend MM to our family and friends.

February 1, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you so much for your 5* review and your kind words. It was a pleasure finding you that dream holiday.

Rated 5 out of 5 stars

The Lady from Hereford was totally…

The Lady from Hereford was totally informed and able to answer our questions, aid us in what we wanted, sorted car parking, seating , tickets for flight offered insurance, which we declined. We left with all documents ready for our holiday. Excellent attention to detail, a pleasurable experience.

February 1, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you so much for your lovely words and the 5* review. I am so pleased I got to meet you both and saw the holiday through from start to finish. Have a lovely trip.

Rated 5 out of 5 stars

Norway Cruise winter 2027

Well what can we say except to thank Ellie so much for all her efforts and patience, to get us what we hope will be our dream retirement holiday.
Our original holiday choice failed as the cruise company was not going to our chosen destination in 2027, it was in 2026, and it was where we really wanted to go. Ellie was so patient and friendly, trolling through endless holiday dates and cabin types to find something in our price range.
We enjoyed cups of tea whilst she searched , at no point did she give up and nothing was too much trouble. What an absolute star!!

February 4, 2026
Miles Morgan Travel - Yeovil logo

Reply from Miles Morgan Travel - Yeovil

Thank you so much for the wonderful review, I'm so glad we were able to find you the perfect holiday!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look