Miles Morgan Travel Reviews 4,611

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, knowledgeable, and efficient, often going above and beyond to meet holiday needs. People appreciate the excellent service, with many highlighting the ease and simplicity of the booking process, even for complex trips like cruises. Consumers frequently mention the personalized approach and helpful advice received, making them feel confident and well-cared for. However, some customers also noted issues with specific external services, such as airport transfers and parking bookings, which led to inconvenience and additional costs. These isolated incidents contrasted sharply with their otherwise positive experiences with the company's core services.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

Holidays

Reviewers express great satisfaction with their holiday experiences. Customers consistently praise the staff... See more

Booking process

Users describe positive interactions with the booking process. Many customers highlight the helpfulness and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

The Miles Morgan staff in Yeovil are all so welcoming and friendly going above and beyond to understand and meet your holiday needs. Being offered a simple cup of tea while you discuss your requireme... See more

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Rated 5 out of 5 stars

The team at Miles Morgan are excellent to work with. This is the second time I've booked my holiday with them and I will be going back again. Their staff are extremely knowledgeable, friendly and effi... See more

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Rated 5 out of 5 stars

This was not our first experience with Miles Morgan and we were lucky to have the same person to deal with our request. The Scilly Isles were fully booked for our dates.However two days later the... See more

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Rated 5 out of 5 stars

Knowledgeable, friendly and courteous staff. We were enquiring about booking our first cruise. Their expertise shown through and made what seemed to be a complicated laborious process so simple. Very... See more

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Rated 5 out of 5 stars

Every member of staff at the Ross On Wye store are excellent. They are helpful, knowledgeable and very friendly and always go that little bit xtra to provide you with you your wishes for an enjoyable... See more

Rated 5 out of 5 stars

Excellent service at the store in Waitrose Cheltenham. The manager dealt with us and she is warm, friendly, massively helpful and a delight to book our holidays. From her to all the staff at this bran... See more

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Rated 5 out of 5 stars

I went in to the Wells office for information and came out having booked the main part of the holiday. The reason is I was super impressed by the professionalism friendliness and knowledge of the a... See more

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Rated 5 out of 5 stars

Judy at their Clevedon branch was extremely helpful when it came to booking my holiday. She was excited as I was for my adventure and I can’t wait to go home and tell her how much I’ve enjoyed my holi... See more

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Rated 5 out of 5 stars

We had no experience of choosing or booking a cruise and were guided and helped brilliantly. Isabelle from the Trowbridge branch went up and beyond to make sure we were happy and understood. She helpe... See more

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Rated 5 out of 5 stars

Andrea was knowledgeable, friendly, helped us with our questions. She gave us all the information requested, advised what she would choose if in our position but ensured that we made the final decisio... See more

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Rated 5 out of 5 stars

We always go into Clevedon travel shop...just to look....and almost always come out with a holiday to look forward too. We have had nothing but excellent advise and help. They are very knowledgeable... See more

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Rated 5 out of 5 stars

Marie is excellent. Very friendly and professional. Always a joy to speak to her and the team. We had started using Miles Morgan several years ago and know never use anyone else.

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Rated 5 out of 5 stars

I always use Miles Morgan to arrange my travel plans. Every member of the Chepstow staff are friendly, knowledgeable and I feel they give me great value for money. Over the past 25 years I have vis... See more

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Rated 5 out of 5 stars

Stacey and the whole team are excellent and can't do enough to ensure you get the holiday of your choice. If, too, you later have a problem they all are excellent in sorting anything out for their c... See more

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Rated 5 out of 5 stars

Very helpful as we already had some information on flights but there was an issue on booking & the price had gone up. We are booked on a different airline & airport for a better price. Would have take... See more

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Rated 5 out of 5 stars

Simeon was brilliant as always when we were choosing another holiday, and always goes above and beyond to make sure that everything is absolutely perfect. Nothing is too much trouble for him and he... See more

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Rated 5 out of 5 stars

Absolutely superb service from Miles Morgan Ross-on-Wye with helpful, professional and informative staff. We were given several choices and were offered suggestions which suited our requirements.... See more

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Rated 5 out of 5 stars

I went in to book flights for next year the return flight hadn't been released then, Jessica said she would let me know when they were on the system which she did with all the prices very good

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Rated 5 out of 5 stars

Jo is always so friendly and helpful. It is nice to deal with someone who is so efficient that it will make me go to Miles Morgan first now for all my holiday enquiries

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Rated 5 out of 5 stars

The staff are always freindly and helpful. They are also extremely knowledgeable about many different aspects of travel whether it's a coach day trip or a world cruise.They even help with visas and... See more

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Rated 5 out of 5 stars

Another excellent experience with Miles Morgan Taunton. Liam made the booking process easy and ensured we included everything we wanted. So much attention to detail and help and advice along the way.... See more

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Rated 5 out of 5 stars

The person dealing with my booking was helpful and prepared to check out answers to my questions. She also checked up on other potential holidays and emailed results to me promptly.

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Rated 5 out of 5 stars

Wasn't sure where to go for some much needed sunshine but Jade found us a great last minute deal to Gran Caneria, friendly and professional service, would highly recommend, so why go anywhere else!

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Rated 5 out of 5 stars

Ellie Carss did a great job! She was patient, helpful, efficient and very thorough. It was a pleasure to sort out two holiday bookings with her and we are very happy with the results. Thanks again Ell... See more

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Rated 5 out of 5 stars

The agent (I believe she is called Karen) listened patiently and attentively to my travel requirements. She tried several ways to find the best possible combination of modes of travel, until my reques... See more

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Rated 5 out of 5 stars

The staff in the shop are extremely knowledgeable and friendly, they go out of their way to find and book your perfect holiday. Nothing is too much trouble. Special Thankyou to Rhiannon for her su... See more

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Rated 5 out of 5 stars

Really helpful, friendly staff. Nothing was to much trouble. Good communication explained all the different options available and best comparison prices. Recommended by a friend of mine. Would r... See more

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Rated 5 out of 5 stars

We went in the Chepstow branch to book a city break in Florence. Ellie was very helpful and after going through a few options, we were very happy with our holiday for October

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Rated 5 out of 5 stars

Another very helpful chat at Miles Morgan Travel Bath exploring options for a short break. Seville booked for June. Very helpful and friendly advice. Thank you 🤩

Rated 5 out of 5 stars

As always this travel agent delivers in every way. Everyone is so friendly and holiday booked, we knew where we wanted to go so all done without a problem.

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Rated 5 out of 5 stars

The service and attention to detail was really impressive, as were the communications to the booking agent via phone and all the work on the screen. All of Alvita's efforts were so reassuring and I... See more

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Rated 5 out of 5 stars

All the staff in Cheltenham are amazing. They treat you as friends and are always happy to go the extra mile to find exactly what you are looking for. I would never use anyone else.

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Rated 5 out of 5 stars

I liked having an appointment . Having arranged it by email. It was good I was expected. Molly was aware of my requirements. It was important for me for her to have some understanding of my personal c... See more

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Rated 5 out of 5 stars

As always , nothing too much trouble. Whatever the query, it was always sorted, Would never change to another travel agent. First class service.

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Rated 5 out of 5 stars

Very helpful and informative. I don't normally use a travel agent as I go online but Emma pointed out things that I wouldn't have done.

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Rated 5 out of 5 stars

I had excellent service from Liam, was very efficient in the way he dealt we my booking. Once again great service from Miles Morgan Travel.

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Rated 5 out of 5 stars

Excellent service all staff very friendly and knowledgeable found exactly what we were looking for. Could not fault the service.

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Rated 5 out of 5 stars

Very friendly, extremely helpful staff, nothing too much for them, they even offered us a cuppa!! Very patient in helping us to decide the right holiday for us.

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Rated 5 out of 5 stars

A fabulous experience in Miles Morgan Chepstow to enquire about various destinations and book a holiday. Very knowledgeable, friendly, nothing too much trouble to search and explore options. I’ll defi... See more

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Rated 5 out of 5 stars

Shelly at branch was friendly helpful giving us the information we needed to make decision on holiday the booking process and purchasing of insurance was a straightforward process thanks to Shelly and... See more

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Rated 5 out of 5 stars

Natalie was extremely knowledgeable and friendly! We called in just to ask some questions and we were so impressed we booked a cruise!! Really pleased with all the info provided will definitely use th... See more

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Rated 5 out of 5 stars

Great travel company with really helpful staff. They listened to what I was looking for, found some great options at a good price. Booking was simple and they will sort out boarding passes if I want.... See more

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Rated 5 out of 5 stars

Vicky was great, gave us as much time as we needed to go through all the different options and helped us narrow down what was best for us

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Rated 5 out of 5 stars

The local Miles Morgan knows exactly what our holiday inspirations are. Keep in contact to inform us of upcoming tours and offers to meet our needs. Professional and always go the extra mile to endur... See more

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Rated 5 out of 5 stars

The staff are very friendly, knowledgable and professional. You feel secure in your booking, and they check in with you to ensure everything is going to plan.

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Rated 5 out of 5 stars

I use Miles Morgan Portishead a lot for booking holidays , always very good . Great team of staff will continue using for future holidays . 5 stars highly recommend.

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Rated 5 out of 5 stars

The holiday was booked via friend living locally whist I live in North Yorkshire but was handled quickly and efficiently over the phone by Tracey.

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Rated 5 out of 5 stars

Lovely patient lady.. Abigail...who helped us find exactly what we wanted for the cruise we booked. We didn't feel rushed or that nothing was too much trouble. This is the third cruise that i have boo... See more

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Rated 2 out of 5 stars

Recommendion and booking for Hoppa Bus at Heathrow was completely negative experience. They started later than we were led to believe and only ran hourly. Others around us also gave up and took t... See more

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Rated 5 out of 5 stars

Having used the Bath branch to book our big trip to Australia we are happy to use them again to book a family trip to Orlando. We found Maria and everyone at Bath very helpful.

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Rated 5 out of 5 stars

We needed to change our already booked holiday completely, add another person to the party and book a second holiday all at once. Tracey handled it brilliantly and all the paperwork came through as pr... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info


5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Jenny Smith

Re. my visit to your office. I was most impressed by
Jenny who spent considerable time in making my
travel arrangements.
I found her very helpful , knowledgeable and willing to spend time making sure eveything was as required.

April 9, 2026
Rated 5 out of 5 stars

Liam Roberts

Liam Roberts, in your Taunton store, is always our 'go to' for all our holidays. He always gives great service and advice. S & R Jervis

April 15, 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Karen was so helpful, nothing was too much trouble. I have been travelling for years as this is by far the best service. Karen made everything so easy. Cannot recommend highly enough. Will definitely book my next adventure through her.

April 15, 2026
Unprompted review
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Reply from Miles Morgan Travel

Thank you so much for the wonderfully kind words! I am so thrilled for you and hope you both have the most amazing adventure together. I can't wait to hear all about your travels on your return. Best regards, Karen

Rated 5 out of 5 stars

Best Travel Agent

The Staff are helpful, excellent service, friendly and attention to detail in finding the right holiday for me. This is an agent that I trust in travel. I would not book anywhere else other than Miles Morgan. I always recommend Miles Morgan to anyone after booking a holiday for myself.

April 15, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service
Wanted a holiday and didn't care where to. Alison the rep helped us to pick the perfect holiday
We had left it until last minute but Alison couldn't have been more helpful
Would highly recommend

April 15, 2026
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Felt like a valued customer. Fast response and excellent communication.

April 15, 2026
Miles Morgan Travel logo

Reply from Miles Morgan Travel

Thank you for the lovely feedback, I'm glad we could help you get something booked.

Rated 5 out of 5 stars

They couldn’t have been more helpful

They couldn’t have been more helpful, finding us the right holiday at the amount we wanted to spend. Great knowledge of many resorts, advising us if they thought it would be unsuitable. A good experience

April 15, 2026
Miles Morgan Travel logo

Reply from Miles Morgan Travel

Thankyou for the great review and kind comments, we'll look forward to seeing you again soon.

Abby Limm- Branch Manager

Rated 5 out of 5 stars

Second booking in a week

Second booking in a week. Same reassuring service as a few days ago but with a different member of staff. Thanks this appears to be a consistently friendly efficient team.

April 15, 2026
Rated 5 out of 5 stars

Sibal was amazing she was very good and…

Sibal was amazing she was very good and we didn't feel any pressure to book she helped find our dream holiday

April 12, 2026
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Reply from Miles Morgan Travel

Thank you for your 5 star review, it was a pleasure to meet you both and assist in finding you the perfect Cruise.

Rated 5 out of 5 stars

Cruise

The staff are very helpful & knowledgeable about the cruise i wanted to book, I've booked cruises there before and always pleased
with the service I’ve received, today Alison Saunders helped me with my insurance after she booked my cruise yesterday, the staff are all very nice.

April 14, 2026
Rated 5 out of 5 stars

Pleasant,welcoming staff easy to talk…

Pleasant,welcoming staff that were easy to talk to. Knowledgable about the area we were interested in and companies they were dealing with. got us the room that we wanted in the hotel we wanted on the date that we wanted so all boxes ticked.

April 3, 2026
Miles Morgan Travel logo

Reply from Miles Morgan Travel

Good afternoon,

Thank you for your 5 star review and glad we could help you secure exactly what you're after! See you again soon!

Brittany Fassam - Travel Specialist

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