Everything planned and booked for us. We asked for a few options before finally booking and each option came back within a day, which helped us make our final decision.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who un... See more
Company replied
We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more
Company replied
Rhiannon made the process of booking a holiday to our chosen destination very easy. Everything was made clear and made sure we were getting the best flight times and suite to match our needs, includi... See more
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom
- 01291 762006
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Always happy to look for what we want
Always happy to look for what we want. Also local
July 11, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for booking your holidays with us!
Kind regards
Team Chepstow
we always deal with miles morgan they…
we always deal with miles morgan they are local,you go in tell them what you want and they go out of there way to make sure you get it,simple straight forward no fuss.as we like it.after service just the same.thanks dont change a thing.
July 8, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your lovely review! It is always a pleasure to book your holiday!
Kind regards
Ellie
Amazing service from Ellie
Amazing service from Ellie. She listened to what we wanted even tho I changed my mind a lot. But after a while of searching and changing she got us what we wanted within our budget.
July 5, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your lovely review!
Kind regards
Ellie
Reply from Miles Morgan Travel - Chepstow
Thank you very much Mr Berman :)
Kind regards
Ellie
Reply from Miles Morgan Travel - Chepstow
Thank you for you review. It was a pleasure to book your holiday for you!
Reply from Miles Morgan Travel - Chepstow
Thank you for your review!
Everything planned and booked for us
Everything planned and booked for us. We asked for a few options before finally booking and each option came back within a day, which helped us make our final decision.
June 25, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your review. It was so lovely to sort Florida out for you all!
Molly
FANTASTIC
I always use MM . Fantastic service. Lovely friendly staff nothing too much trouble to them ..FANTASTIC
June 23, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your kind words. It is always a pleasure booking your holidays, kind regards Rhiannon
Molly was friendly and helpful.
June 21, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your kind words, it was a pleasure booking your cruise.
Kind regards
Molly
Always efficient and cheerful
I rang to book a specific holiday. Rhiannon asked all the right questions, found our details and booked everything. Quick and efficient. Impressed - as always!
June 16, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure booking your cruise!
Kind regards
Rhiannon
Very kind,helpful colleague in store to…
Very kind,helpful colleague in store to help us choose the right holiday package. Made us feel at ease with the booking, you should send her on safari to
June 13, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your kind words. I look forward to going on safari one day myself! Ellie x
Ellie has been great
Ellie has been great, she listened to our needs to help us find our holiday.
June 13, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your kind words. It was a pleasure putting this together for you. Ellie
Rhiannon made process of booking easy
Rhiannon made the process of booking a holiday to our chosen destination very easy. Everything was made clear and made sure we were getting the best flight times and suite to match our needs, including extra support at the airport.
June 12, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your holiday!
Kind regards
Rhiannon
Excellent advice
Having looked online we decided to call into a travel agent for advice. So helpful, we decided to book there and then.
June 4, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review and for booking with us!
Kind regards
Ellie
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow
Excellent professional and friendly service
Molly and Ellie were very friendly, professional and patient with our booking. Finding us a last minute holiday which exceeded our expectations and budget.
Thank you both!
May 30, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure.
Kind Regards,
Molly.
Excellent experience yet again.
Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who understands the type of holidays we enjoy.
June 4, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure to book your holidays!
Kind regards
Ellie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.