Miles Morgan Travel - Devizes Reviews 

200
TrustScore 5 out of 5

4.9

21 The Brittox, SN10 1AJ Devizes, Wiltshire, GB


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Rated 5 out of 5 stars

As the older generation so helpful to have a local store to book our holidays. also, thanks to susanne, for all her knowledge and help

Company replied

Rated 5 out of 5 stars

nch looking for a rail holiday, especially Switzerland. Suzanne suggested 2 companies and we picked GRJ. WE were given a great deal of info from her screen, but she did not push us in any direction.... See more

Company replied

Rated 5 out of 5 stars

Simply “The Best” Cannot fault the service and attention you receive in Devizes MM and have booked several holidays here We normally are looked after by Suzanne who always listens to our requireme... See more

Company replied

Rated 5 out of 5 stars

Mollie was very helpful and patient with me. I'm an 81 year old lady and was looking to book a short trip to Alderney with a direct flight from Southampton. She arranged everything for me from the fl... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 21 The Brittox, SN10 1AJ, Devizes, Wiltshire, United Kingdom

  • 01380 562600

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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4.9

All reviews

(200)

3,169 reviews in the last 12 months

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Rated 5 out of 5 stars

Very comfy and friendly chat with the…

Very comfy and friendly chat with the travel agent. She was very knowledgeable and we got what we wanted for the holiday

July 5, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you so much for your lovely feedback. It was a pleasure helping you plan your holiday. I'm so glad we found exactly what you were looking for. Wishing you a fantastic trip, and if you need anything before you travel, just let me know

Rated 5 out of 5 stars

My experience of MMT is great

My experience of MMT is great. The staff and service is fantastic. I would give them 1,000 out of 1,000. I have used them many times and never come across any problems. Well done to the Devizes team. Thank you.

July 2, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you for your wonderful review! We are so pleased to hear that you consistently have such a positive experience with us, your words are very much appreciated!

Rated 5 out of 5 stars

As the older generation so helpful to…

As the older generation so helpful to have a local store to book our holidays. also, thanks to susanne, for all her knowledge and help

July 2, 2026
Miles Morgan Travel - Devizes logo

Reply from Miles Morgan Travel - Devizes

Thank you so much for your lovely review. It was a pleasure helping you book your holiday. Your kind words really mean a lot to me. I hope you have a fantastic holiday, and I look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Excellent service.

We were delighted with the friendly, knowledgeable and efficient service we received from Mollie at Miles Morgan’s Devizes branch, thank you.

July 2, 2026
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Reply from Miles Morgan Travel - Devizes

Good Afternoon,

Thank you for this lovely review, I really appreciate it! It was a pleasure to help you book your holiday and hope to see you in store again soon.

Kind regards,
Mollie

Rated 5 out of 5 stars

Tasha was brilliant!

Agent was prepared to spend a long time with us finding out what we wanted and investigating best deal for us.

July 3, 2026
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Reply from Miles Morgan Travel - Devizes

We're so happy to hear we provided such dedicated service, ensuring we found the best deal for you. We appreciate your kind words.

Rated 5 out of 5 stars

Mollie patiently listened to our requirements

Mollie patiently listened to our requirements, offered suggestions and helped us decide on the destination, we all said it was a lot easier than we had thought it would be, especially considering it was for 9 of us!

June 25, 2026
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Reply from Miles Morgan Travel - Devizes

Good Afternoon,

Thank you so much for this lovely review.
I am so pleased I could help make the booking process easy for you and hope you are all looking forward to your holiday!

Kind regards,
Mollie

Rated 5 out of 5 stars

Excellent service by members of staff

Excellent service by members of staff, very helpful and very friendly

June 14, 2026
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Reply from Miles Morgan Travel - Devizes

Good Morning,

Thank you for your 5-star review, it is very much appreciated.
I am pleased to hear you are happy with the service given in store and look forward to seeing you again soon!

Kind regards,
Mollie

Rated 5 out of 5 stars

Efficient

Efficient, friendly staff.

June 17, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you for your 5-star review. I am delighted to hear that you found our team efficient and friendly. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Kind regards
Tasha

Rated 4 out of 5 stars

We had a pre-conceived idea on a trip…

We had a pre-conceived idea on a trip to Canada in the autumn. The small but friendly staff in the Devizes branch were helpful in matching hotels to our needs, which were also to include visiting a relative in a small town. Booking flights and travel were an essential part of our meeting , and we were very satisfied with our arrangements , and the final price of the package.

June 9, 2026
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Reply from Miles Morgan Travel - Devizes

Good Morning,

Thank you for this kind review.
I am pleased I could help book your holiday and hope you are looking forward to your fab trip to Canada!

Kind regards,
Mollie

Rated 5 out of 5 stars

All the team at Miles Morgan Devizes…are the Best travel team I know!

All the team at Miles Morgan Devizes are very friendly and helpful. The manager Susanne goes out of her way to make sure that my holiday is the best it can be. She makes sure that whoever I am travelling know that I am deaf. The rest of the staff are very helpful too

June 16, 2026
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Reply from Miles Morgan Travel - Devizes

Hello
Thank you for you lovely review. I always look forward to seeing you and getting your holidays booked. See you soon
Best wishes
Suzanne

Rated 5 out of 5 stars

Helpful and friendly service with all…

Helpful and friendly service with all my questions answered

June 11, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you for your kind words and 5-star review. It was a pleasure to help, and I'm so pleased that I was able to answer all of your questions. Your feedback means a lot to me, and I look forward to assisting you again whenever you need us.
Regards
Tasha

Rated 5 out of 5 stars

Friendly and Helpful

Friendly, and very helpful staff . Went out of there way to help with our booking. Spent over an hour waiting for the phone to be answered so they could put on the system exactly what we wanted.

June 8, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you so much for your lovely review. It was my pleasure to help, and I'm delighted we were able to get everything arranged just as you wanted. We know how frustrating long wait times can be, so we're glad we could assist and make the process a little easier for you.

Thank you again for your kind words and for choosing us. We look forward to helping you again in the future.

Best wishes,

Suzanne

Rated 5 out of 5 stars

Grand Rail Tour of Switzerland

Grand Rail Tour of Switzerland
As soon i sat down to book my big birthday (80 ) in 2027 I was made very welcome and and Suzanne was my shop assistant and had prepared 3 different Rail Journeys for me but when I saw the Guided Tour to Switzerland I immediately chose it and Suzanne agreed it would be good for me so the day after I went into the Devizes shop and paid my deposit so I am looking forward to going on my Bucket List holiday and can’t thank Suzanne and all the staff enough for everything and would recommend your company

June 6, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you so much for your kind words. It was an absolute pleasure helping you plan such a special holiday to celebrate your 80th birthday.

I’m delighted that the Grand Rail Tour of Switzerland stood out as the perfect choice for your bucket-list adventure. It’s a fantastic journey, and I’m sure you’ll have an amazing time experiencing the beautiful scenery and wonderful rail travel that Switzerland has to offer.

Thank you for placing your trust in me and the team. Your lovely feedback means a great deal, and I’m so pleased that I could help make the booking process enjoyable and stress-free.

I hope the countdown to 2027 is filled with excitement, and I look forward to hearing all about your adventures when you return!

With best wishes,

Suzanne

Rated 5 out of 5 stars

Mollie made the whole process very easy…

Mollie made the whole process very easy to follow and it was a pleasure doing business with her--

June 4, 2026
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Reply from Miles Morgan Travel - Devizes

Good Morning,

Thank you so much for this lovely review.
I am so glad I made the booking process easy for you and hope you are looking forward to your holiday!

Kind regards,
Mollie

Rated 5 out of 5 stars

Excellent

Excellent service as always. Tasha was helpful, knowledgable and patient!

May 26, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you so much for your wonderful 5-star review!
I am delighted to hear that you had an excellent experience with me. I truly appreciate your kind words and look forward to serving you again in the future!
Kind regards
Tasha

Rated 5 out of 5 stars

Tasha helped us amend flight times as …

Tasha helped us amend flight times as we requested
and checked other details about the accommodation that we needed. Excellent service,
as we have come to expect from the Devizes
office, particularly Tasha.

June 3, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you for your 5 Star review and for taking the time to share your experience.
I am delighted to hear that I was able to assist with amending your flight times and provide the accommodation information you needed. Your kind comments about her service, and the Devizes Team as a whole, are greatly appreciated.
Thank you again for your continued trust and support, and I look forward to helping you with your future travel plans.

Kind regards,
Tasha

Rated 5 out of 5 stars

Helped me book a flight

Helped me book a flight, so helpful and informative, Devizes shop have amazing staff , they are always welcoming, and I feel they go the extra mile when helping you book .
I would not go anywhere else now .

June 2, 2026
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Reply from Miles Morgan Travel - Devizes

Good Morning,

Thank you for this lovely review it is very much appreciated! I am so pleased I was able to help book your flight and look forward to seeing you in store again soon.

Kind regards,
Mollie

Rated 5 out of 5 stars

A pleasant and painless experience with…

A pleasant and painless experience with all steps fully explained and advice given. There was no pressure and we were made comfortable by the friendly staff.

May 22, 2026
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Reply from Miles Morgan Travel - Devizes

Good Morning,

Thank you for your 5 star review!
I am pleased you had a pleasant experience in store and hope you are looking forward to your holiday.

Kind regards,
Mollie

Rated 5 out of 5 stars

Very happy with service

I came in to Miles Morgan specifically to see Tasha as she booked my last holiday for me and I felt that I could trust her to book my next one

May 14, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you so much for your lovely 5-star review. I am delighted to hear that you came back to see me after such a positive experience booking your last holiday. Building trust with my customers is so important, and I am thrilled that I made you feel confident and well looked after once again. I really appreciate your continued support and hope you have an amazing next holiday!

Rated 5 out of 5 stars

We always use Miles Morgan as we know…

We always use Miles Morgan as we know the staff always go above and beyond with the service they provide.We let them know what we would like and they do the rest. We have used them for several years now both long and short haul and we have never been let down. All the staff are first class.

May 21, 2026
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Reply from Miles Morgan Travel - Devizes

Thank you so much for your wonderful review and for your continued loyalty over the years. I am delighted to hear that our team has consistently gone above and beyond to help with both your long and short haul holidays.

Providing a personal, stress-free service is exactly what I aim for, so it means a great deal to know you trust me to take care of your travel plans.
I look forward to helping you plan many more memorable trips in the future!
Regards
Tasha

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