Travel House Reviews 4,679

Lisa was superb! She made me feel like we had all the time in the world, not rushed at all. Which considering there were people waiting, I thought was brilliant. There was a lovely calm atmosphere in... See more

Fab!! Rachel was amazing from keeping me updated with when I was able to book my upcoming trip, as we had to wait for dates to be released. Once i booked my holiday, rachel continued to look to get me... See more

We are a group of 8 ladies in our sixties and and visited the Travel House as we wanted to book a Norwegian cruise for April 2027. Our travel agent Christopher was absolutely brilliant, he went thro... See more

Nicola at the Travel House was absolutely amazing helping us put together our dream holiday. Nothing was too much trouble for her and she made it stress free and went above and beyond for us.

Absolutely amazing staff, always greeted with a smile 😃 Knows our needs for that special holiday and goes above and beyond to help in all ways possible. Wouldn't book with anyone else !

10/10 service, as always! Karly took time with us looking through all options, she kept my little girl entertained and involved and the booking process was made so easy, insurance was a must and again... See more

Friendly, smiling, experienced ,helpful staff who always who go the extra mile to ensure I get the holiday I want at the best price. All aspects of the holiday are clearly explained with expert guidan... See more

The ladies at Maesteg are always happy to help when choosing a holidays and make sure everything you need for travel is covered. Always print out the relevant documents and they are always ready to an... See more

We have booked with your agent Nicola Jones for over 18 years and she has never put us wrong. We have had amazing holidays down to Nic . If Nic has gone to a nice hotel or one of her colleagues she a... See more

Lovely professional staff who took the time to help us find our holiday. We have booked with Travel House Blackwood previously and always found the staff to be really helpful which is why we go back.... See more

Book my holiday for 2 couples today. Had excellent customer service off Lauren. Would highly recommend her. This is my second holiday booked with Maesteg in last 2 months .

How our discussion was personal to us. Nicola has booked our holidays for the last 19 years and knew what we wanted and everything discussed was relevant.

Rachel was lovely. Kind and professional. Worked around my budget and gave me options. Easy process, TH arranged everything including airport parking and talked me through every step with printed out... See more

Wonderful. Service everything explained in detail by Chris nothing left out Chris is a very smart young man with very good experience in the travel world told us and showed us about our holi... See more

Very helpful I was looking at booklets on holidays and was asked if I needed help . Was very happy with all the hols and information I received that I booked my holiday

Staff was very helpful with booking where to stay flights put boarding passes on phone for me sorted seats on plane always get the best of help from all staff working there recommended this travel hou... See more

The service i had from Joy was exceptional. I phoned on Friday afternoon informed her that we were looking to go to Rome for 5 nights in June. Gave her a brief drscription of what we wanted from a ho... See more

I made my booking over the telephone the lady who’s name was Stacey was very helpful and very polite nothing at all was to much trouble would recommend this travel agents 100%

Staff at Travel House, Port Talbot are very helpful and welcoming. Michelle who helped to book our holiday was very patient and experienced in offering options and practical information. Altogether a... See more

I always book my holidays through the travel house in Gorseinon if possible. The staff are so friendly and professional.Wouldnt think of booking anywhere else

What a credit to your Merthyr store Chris is. He was so knowledgeable and friendly when we went into book a Ffoids cruise for our friends milestone birthday there were 8 of us. He had so much patienc... See more

Customer service is always fantastic, staff very friendly and helpful. You’re always made to feel welcomed and seen promptly

Always get a 5 star treatment from Nicola. Very knowledgeable. Been booking with Nicola for many years and never been disappointed.

Naz is knowledgeable and had done her homework before our appointment. We decided on a trip to Vietnam as the other options we had give to her earlier didn't have dates that suited. A great experienc... See more

Lauren was was fantastic! Really helpful and really polite she appeared really full of knowledge when helping me with my travel insurance ! . I would definitely use travel house again

Great service from this member of staff who was drafted in from Llanelli branch, she was delightful, Her name was Natasha or Natalie I think

Excellent service provided. Both staff there were so lovely and knowledgeable. Will definitely book another holiday with travel house Pontypridd.

Elaine was brilliant helpful really patient and fast with documents explained everything thoroughly even though the company is Welsh and I’m Yorkshire everything was explained clearly and broken down... See more

Emily was lovely, very helpful and knowledgeable, as well as Lisa and the team! I will definitely book with Aberdare travelhouse again! Thank you.

If you need to exchange money at this place in Bridgend, be very careful as they false advertising an exchange rate in big numbers on the outside windows then when you get to the desk the exchange r... See more

A most helpful, efficient and pleasant agent in Megan. We have contacted her previously, and she is a credit to the Agency.

Very disappointing experience with Travel House. I paid for a return ticket, but the return flight was cancelled by the airline. I was told I’m eligible for a full refund, yet the company has not... See more

This was my first time booking a family cruise holiday. All my questions were answered without hesitation and lots of additional information was provided. Ruby was great from start to finish and I w... See more

Very friendly and very helpful and very professional .booked 2 holidays yesterday so they must be doing something right can't fault them.

The person who dealt with us was very helpful couldn't do enough and he was cheerful which makes me feel good

Elaine was supportive and knowledgeable. I was not sure where I wanted to go just somewhere warm and sun for 3 weeks. She took the time and looked for the best prices. Its my first time looking and b... See more

The agent was great. Informative and answered all questions we had easily. Had a smile on her face, very bubbly. She is a great member of staff to have on a team. Giving the staff a chance to go and... See more

All my requests for a holiday were met. The agents were very helpful , both in store and on the phone. Very efficient and easy process

the staff are helpful ,cheerful,and explain all details of my trips ,and alway ask if i am satisfied with my bookings.

From the time you steps through the door the staff are very welcoming nothing is to much trouble can't fault anything will definitely book there again.

Very good service provided at Travel house Merthyr Tydfil- wouldn’t book anywhere else.

the staff were warm and pleasant very welcoming my various inquries were sorted out with no problems in very nice calm manner

Staff very helpful and knowledgeable , they get to know each person’s needs and their advice is always helpful and appreciated, thank you all

Claire and the team helped me from start to finish with my recent holiday to italy , they are so helpful

Katie found us the best deal for our disney trip. We did visit other travel agents who quoted us £300/£400 more than what we wanted. She listened to us when we said how much we could get it for by bo... See more

Excellent service again. Staff take time to ensure you have the best deal for your holiday. Helpful and friendly

AVOID Booked flights for myself and my daughter to fly to Abu Dhabi. The travel house advised me that the flights had been cancelled. I asked for a fill refund but they want £150 off me for alleged ad... See more

Sophie was fantastic. Very helpful and followed everything up that she said she would do. Both her and the other lady were 1st class

Carly was so friendly and so helpful i live in Cwmbran but travel to Blackwood as they are so helpful

Always polite & very helpful of customer’s needs. We return year after year so very happy. Thank you, Kelly 😀

Came into shop Jamie found it within 5 mins booked can't wait 🇬🇷 here we come 🥰

Craig was well informed knew what i needed and sorted me out 2 holidays in super quick time

Booked Euro’s via their click and collect system that they offer. Had a phone call to say that they were ready, Took time off work to collect the currency. Gave photo ID as requested, however they wer... See more