Craig was amazing, he found a great trip that met our needs and showed everything about the trip to reassure use that the trip would work, this was not an easy task as we are travelling with a disable... See more
Company replied
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Arrived from Australia and had no idea how to book a holiday to Portugal from UK. Everthing was arranged quickly, efficiently and nothing left to chance or to worry us. We couldn't fault the experienc... See more
Company replied
Charlie was brilliant. Very attentive and listened to our needs and made excellent recommendations that both broadened my thinking and saved us lots of money. Highly recommended will use travel house... See more
Company replied
Anni is the best! I always go to Anni at Travel House Cwmbran, to book our holidays. This time she has booked us on a fantastic trip to the Maldives, somewhere I have always wanted to go. She always... See more
Company replied
Company details
- Travel Agency
- also in
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
9 General Rees Square, Cwmbran, NP44 1AH, Torfaen, United Kingdom
- 01633 328000
4.9
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Can't wait for my hols
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Craig was amazing
Craig was amazing, he found a great trip that met our needs and showed everything about the trip to reassure use that the trip would work, this was not an easy task as we are travelling with a disabled child. We walked away very confident and happy with our next adventure booked. Thank you Craig.
October 26, 2026
Reply from Travel House - Cwmbran
Thank you so much for sharing your wonderful experience. We are absolutely delighted to hear that you received such dedicated support in finding a holiday that perfectly accommodates your family's specific needs. Ensuring you feel completely reassured and confident about your upcoming travels is always our top priority. We wish you and your family a truly fantastic and memorable adventure!
Reply from Travel House - Cwmbran
Thank you for booking a wonderful chartered cruise with our Annie! Let us know if we can enhance your experience in anyway!
Anni is the best
Anni is the best! I always go to Anni at Travel House Cwmbran, to book our holidays. This time she has booked us on a fantastic trip to the Maldives, somewhere I have always wanted to go. She always manages to find us exactly what we need. Thanks Anni.
October 6, 2026
Reply from Travel House - Cwmbran
We are absolutely thrilled to hear that you have booked a dream trip to such a beautiful destination! It is wonderful to know that you always receive such dedicated and personalized service to find exactly what you need. Thank you so much for your loyal support and this lovely five-star review. Have an amazing and unforgettable holiday! Regards Craig Branch Manager
Booked our holiday with Codi she was…
Booked our holiday with Codi she was very helpful,knew what we wanted &gave us that she was very polite,happy & smiling x
October 11, 2026
Reply from Travel House - Cwmbran
Thank you so much for the wonderful 5-star review! We are delighted to hear that you received such friendly, attentive service and found exactly the getaway you were looking for. It means a lot to us that your experience was so positive and pleasant, and we hope you have an amazing holiday!
Arrived from Australia and worried how to book a trip to Portugal
Arrived from Australia and had no idea how to book a holiday to Portugal from UK. Everthing was arranged quickly, efficiently and nothing left to chance or to worry us. We couldn't fault the experience we had and are so grateful for their help.
October 14, 2026
Reply from Travel House - Cwmbran
Thank you so much for the wonderful five-star review! We know how stressful it can be to coordinate travel from another country, so we are thrilled that we could make planning your trip to Portugal completely seamless and stress-free. It is fantastic to hear that every detail was taken care of so you could simply relax and enjoy your trip. We truly appreciate your kind feedback and hope to assist you again on your next adventure!
Reply from Travel House - Cwmbran
Thank you so much for the fantastic 5-star review! We are delighted to hear that you experienced such helpful service with us and enjoyed a great booking experience. We truly appreciate your feedback and look forward to assisting you with your future travel plans.
Excellent well done and booked a great…
Excellent well done and booked a great holiday for us to celebrate my husbands 70th
Thank you
October 11, 2026
Reply from Travel House - Cwmbran
Thank you for the fantastic five-star rating! We are absolutely delighted to hear that we could help plan such a special trip for your husbands milestone birthday. Wishing you both a wonderful time celebrating on your trip!
Really helpful when I didn’t have a…
Really helpful when I didn’t have a clue what to do and very welcoming I would deffo use the travel house cwmbran again
October 4, 2026
Reply from Travel House - Cwmbran
We are so happy to hear that our team could guide you through the process and make you feel right at home. Thank you for your wonderful feedback and for choosing to book with us!
Charlie was brilliant
Charlie was brilliant. Very attentive and listened to our needs and made excellent recommendations that both broadened my thinking and saved us lots of money. Highly recommended will use travel house in the future without hesitation.
October 9, 2026
Reply from Travel House - Cwmbran
Thank you so much for taking the time to leave such a wonderful five-star review! We are absolutely delighted to hear that you received such attentive service, great recommendations, and fantastic savings on your booking. It means the world to us that you had a top-quality experience, and we truly look forward to helping you plan your future trips!
High recommendation
Annie was extremely knowledgeable and professional, offering very helpful advice. This enabled me to make a confident decision about our exciting Lapland adventures. Thanks Annie and Travel House - would highly recommend.
October 9, 2026
Reply from Travel House - Cwmbran
Thank you so much for the fantastic five-star review! We are delighted to hear that you received such helpful, professional guidance for your upcoming trip. It is wonderful to know you feel completely confident in your plans, and we truly appreciate your kind recommendation. We wish you an amazing and magical getaway!
Customer service was professional,well explained and knowledgeable when answering questions asked.
No pressure salesmenship. Booking process explained thoroughly and after service offer and support if and when required. Competitive price.
October 6, 2026
Reply from Travel House - Cwmbran
Thank you for your review. We are glad you enjoyed your experience with our relaxed approach, thorough booking explanation, ongoing support, and affordable pricing.
Always great staff at the cwmbran…
Always great staff at the cwmbran store. Very helpful and will do their best to get a good deal for you.
Wouldn't book anywhere else.
September 26, 2026
Reply from Travel House - Cwmbran
Thank you so much for your wonderful 5-star review! We are thrilled to hear that our team always provides such great assistance and works hard to find you the best deals. Your loyalty means a lot to us, and we look forward to helping you plan your next getaway!
Reply from Travel House - Cwmbran
We're so happy to hear that our offers were brilliant and helpful for you! We truly appreciate your kind words.
I booked a holiday with Craig
I booked a holiday with Craig, unfortunately hubby wasn't impressed so I contacted Craig and he was fab, we changed the holiday, hubby was happy. Heres to our turkey holiday 2027
September 26, 2026
Reply from Travel House - Cwmbran
We're so happy to hear that we could help you find the perfect holiday for you and your husband! We truly appreciate your kind words and are delighted that we could make things right. We hope you have a wonderful time on your Turkey holiday in 2027!
Why I would book with Trvel House
They were really patient and helpful they went through many destinations to help us get the holiday we needed we will be recommending Travel House in Cwmbran to family and friends because the staff are so welcoming and friendly.
September 13, 2026
Reply from Travel House - Cwmbran
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was patient and helpful in finding the perfect holiday for you. We truly appreciate your recommendation to family and friends!
The best
Katie Williams at Cwmbran branch was excellent, professional, very pleasant and helpful.
September 25, 2026
Reply from Travel House - Cwmbran
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was excellent, professional, and very helpful. We truly appreciate your kind words.
Excellent service
When we called into the shop the staff were friendly and welcoming. We dealt with codi-marie and she was very attentive and knowledgeable. I would definitely recommend Travel House in the future.
September 25, 2026
Reply from Travel House - Cwmbran
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was friendly and welcoming, and that you found our colleague attentive and knowledgeable. We appreciate your recommendation!
Great Assistance in booking a large…
Great Assistance in booking a large family holiday, that departs from 3 different Airports Stansted, Gatwick and Bristol.
PS
The lead passenger is Carolyn Jackson without a Trust pilot account.
Thanks guys
Kind regards Carl Jackson
September 18, 2026
Reply from Travel House - Cwmbran
We're so glad to hear we could assist with booking your family holiday departing from multiple airports! It's wonderful to know we made the process easier for you and Carolyn. Thank you for sharing your positive feedback.
Excellent service very helpful staff
September 17, 2026
Reply from Travel House - Cwmbran
Thank you for your fantastic 5-star review! We are so pleased to hear that you experienced excellent service and found our team very helpful. Your kind words mean a lot to us.
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