Very welcoming staff on arriving at travel house, Really knowledgeable on the area we wanted to visit, Thanks for making it easy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I phoned Travel House because we were having difficulty booking car parking at Bristol Airport for a last minute holiday we’d seen online. We spoke to Olivia in the Brynhyfryd branch who said she c... See more
Company replied
Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !
Company replied
The young lady was very pleasant, and really helpful in getting us the right holiday that we could afford Kind regards Cyril Anderson
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 - 4 Brynhyfryd Square, Brynhyfryd, SA5 9EB, Swansea, United Kingdom
- 01792472221
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming staff on arriving at…
Very welcoming staff on arriving at travel house,
Really knowledgeable on the area we wanted to visit,
Thanks for making it easy.
September 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Olivia was very helpful nothing was too…
Olivia was very helpful nothing was too much trouble
September 12, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and accommodating. We truly appreciate your kind words.
Kind Regards,
Lisa
The young lady was very pleasant
The young lady was very pleasant, and really helpful in getting us the right holiday that we could afford
Kind regards
Cyril Anderson
September 8, 2026
Reply from Travel House - Brynhyfryd
We're so glad to hear our team member was helpful in finding you the perfect affordable holiday. We appreciate your kind words and taking the time to leave us a 5* review.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your 5-star review. We are delighted to hear that you had such a positive experience and appreciated the detailed explanations provided. We look forward to assisting you again.
Kind Regards,
Travel House Brynhyfryd
Lisa was welcoming
Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !
September 3, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive first-class service and that your requests are always tailored to find you a great deal. We appreciate your kind words!
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was welcoming, pleasant, knowledgeable, and patient. We appreciate you booking with us!
Kind Regards,
Travel House Brynhyfryd
Fantastic very helpful and found us a…
Fantastic very helpful and found us a great holiday 👏👏👏👏
August 27, 2026
Reply from Travel House - Brynhyfryd
Thank you for your fantastic 5-star review! We are so pleased to hear that we were very helpful and found you a great holiday.
Kind Regards,
Travel House Brynhyfryd
Excellent as usual
As always all the staff were great and looked after our needs to perfection.
Thanks to Olivia for all our needs
August 27, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team looked after your needs perfectly. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards,
Travel House Brynhyfryd
Rhian was so pleasant and helpful
Rhian was so pleasant and helpful. She took all the organising and worry out of finding and booking everything. We’ll definitely be back next time we’re going away.
August 27, 2026
Reply from Travel House - Brynhyfryd
Thank you for your fantastic 5-star review! We are so happy to hear that our team member made the planning and booking process easy and stress-free for you. We look forward to assisting you with your future travel plans!
Kind Regards,
Travel House Brynhyfryd
Lapland and Santorini Holiday
Olivia was very informative and helpful, this is why we keep coming back to the Travel House in Brynhyfryd when looking to book our next holiday. Excellent customer service skills 👏 👌
August 24, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent customer service when booking your holidays with us. We truly appreciate your loyalty and look forward to assisting you again soon!
Kind Regards,
Travel House Brynhyfryd
Asked for a place and hotel and found one
We explained what we was looking for and the lady that seen to us showed us a variety of hotels and we picked one straight away brilliant overall service sorry didn't get the ladies name
August 25, 2026
Reply from Travel House - Brynhyfryd
Thank you so much for your wonderful 5-star review! We're delighted to hear that our team helped you find the perfect hotel so quickly. We appreciate your kind words about our brilliant service.
Kind Regards,
Travel House Brynhyfryd
Always book our holidays with…
Always book our holidays with them,staff are brilliant.
August 25, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently choose us for your holidays and that our team provides brilliant service every time. We truly appreciate your loyalty and look forward to helping you plan many more amazing trips in the future!
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for taking the time to leave us a 4* review. We are glad to read that the staff with helpful and friendly. Have a wonderful holiday.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently find our team helpful and that we are always able to assist you.
Kind Regards,
Travel House Brynhyfryd
Olivia was very knowledgeable and…
Olivia was very knowledgeable and booked our holiday quickly.
August 19, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was knowledgeable and efficient in arranging your holiday.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced excellent service and found our team very helpful. Your kind words mean a lot to us.
Kind Regards,
Travel House Brynhyfryd
Olivia was amazing as always
Olivia was amazing as always, helpful and friendly, wouldn't go anywhere else to book hols
August 9, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful and friendly. We appreciate your loyalty.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your kind review! We are so pleased to hear that you had a great experience with our professional service.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
We're so glad we could assist you in finding exactly what you needed at the right price. We appreciate your kind words and thank you for taking the time to leave us a 5* review :)
Kind Regards,
Travel House Brynhyfryd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.