Very welcoming staff on arriving at travel house, Really knowledgeable on the area we wanted to visit, Thanks for making it easy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I phoned Travel House because we were having difficulty booking car parking at Bristol Airport for a last minute holiday we’d seen online. We spoke to Olivia in the Brynhyfryd branch who said she c... See more
Company replied
Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !
Company replied
The young lady was very pleasant, and really helpful in getting us the right holiday that we could afford Kind regards Cyril Anderson
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 - 4 Brynhyfryd Square, Brynhyfryd, SA5 9EB, Swansea, United Kingdom
- 01792472221
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travel agent was so helpful to find our…
Travel agent was so helpful to find our perfect holiday can't wait to go in September would recommend travel house
July 12, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We're so pleased to hear that our team was helpful in finding your perfect holiday. We hope you have an amazing time in September!
Kind Regards,
Travel House Brynhyfryd
Very helpful and completed the booking…
Very helpful and completed the booking with no problems . Very curtious customer travel agent
July 17, 2026
Reply from Travel House - Brynhyfryd
Thank you for your fantastic 5-star review! We are so pleased to hear that your booking was completed with no problems and that you found our travel agent courteous and helpful. We appreciate you choosing us!
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind Regards,
Travel House Brynhyfryd
Always efficient and helpful make…
Always efficient and helpful make booking a holiday hassle free.
July 16, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that we could make booking your holiday a hassle-free experience.
Kind Regards,
Travel House brynhyfryd
The staff are very friendly & helpfull.
The staff are very friendly & helpfull.
Nothing is 2 much trouble for them.i have booked a few times with travel house & very happy with their service.
July 15, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff are friendly and helpful, and that you are happy with our service. We appreciate your continued loyalty.
Kind Regards,
Travel House Brynhyfryd
We saw madison and as usual she was…
We saw madison and as usual she was very helpful in finding us the right holiday and explained everything we needed to know
July 14, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful in finding you the perfect holiday and explained everything clearly. We appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that you had such a lovely experience with us.
Kind Regards,
Travel House Brynhyfryd
Every sales consultant is absolutely…
Every sales consultant is absolutely amazing they go above and beyond , to make everything easier
June 30, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that our sales consultants provided such an amazing experience, going above and beyond to make things easier for you. We truly appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
A very stress free and efficient…
A very stress free and efficient process with a very professional lady who knew what she was talking about.
June 21, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We're so pleased to hear that you found our process stress-free and efficient, and that our team member was professional and knowledgeable. We appreciate you choosing us!
Kind Regards,
Travel House Brynhyfryd
Experience really well show us all-price of holiday will go there again thanks …
Experience really well show us different holiday packages and price I will come to the office again thanks very much
June 28, 2026
Reply from Travel House - Brynhyfryd
Thank you for leaving us a 5* review. We're so glad you found our team helpful in showcasing different holiday packages and prices. We look forward to welcoming you back to the office soon!
Kind Regards,
Travel House Brynhyfryd
Fantastic service throughout- extremely…
Fantastic service throughout- extremely helpful
June 24, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time for to leave us a 5* review. We are so glad you had a fantastic experience with us. Thank you for your kind words!
Kind Regards,
Travel House Brynhyfryd
We always book our holidays with Travel…
We always book our holidays with Travel House and cannot fault them for their knowledge and helpfulness.
June 22, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We would like to thank you for your continued loyalty! We truly appreciate your kind words about our knowledge and helpfulness.
Kind Regards,
Travel House Brynhyfryd
Lisa sorted out our cruise quickly and…
Lisa sorted out our cruise quickly and efficiently, throughly recommend.
June 21, 2026
Reply from Travel House - Brynhyfryd
Thank you for taking the time to leave us a 5* review. It is very much appreciated. We are so glad to hear that our team provided such efficient service for your cruise and we will pass on your comments to Lisa.
Kind Regards,
Travel House Brynhyfryd
Anticipated what we needed and shown…
Anticipated what we needed and shown lots of options from our local airport. Personal recommendations on the chosen area was very encouraging.
June 17, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review! We are so happy to hear we anticipated your needs and provided excellent options and recommendations. Thank you for your kind words!
Kind Regards,
Travel House Brynhyfryd
Great service staff lovley
Service was great staff lovley especially Olivia who saw us and booked our holiday for us always use Brynyfrydd branch they are great so helpful
June 14, 2026
Reply from Travel House - Brynhyfryd
Thank you for taking the time to leave us a 5* review. We are so pleased to hear about your great experience and lovely staff. It's wonderful that we could assist with your holiday!
Kind Regards,
Travel House Brynhyfryd
Great experience holiday advisor had…
Great experience holiday advisor had extensive knowledge of places.Also great variety of holidays and lovely staff
June 11, 2026
Reply from Travel House - Brynhyfryd
Thank you for your fantastic 5-star review! We are so pleased our team's knowledge and variety of holidays were helpful.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you for your 5* review. We appreciate your kind words! We are delighted to know you consistently receive great service.
Kind Regards,
Travel House Brynhyfryd
Lisa the rep was very friendly loads…
Lisa the rep was very friendly loads of patience helping me look for holiday I would recommend anyone to go to travel house
June 11, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased we could help you find your perfect holiday.
Have a wonderful holiday!
Kind Regards,
Travel House Brynhyfryd
When we walked in we were greeted like…
When we walked in we were greeted like good friends and as usual Lisa made sure that the holiday we were looking for met all our needs.
They are all very professional and make us feel comfortable.
June 11, 2026
Reply from Travel House - Brynhyfryd
Thank you for your wonderful 5-star review! We are so pleased to hear that we could help you find the perfect holiday and that you felt comfortable with our professional team. We appreciate your kind words!
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. Thank you for your kind words. It really means the world to us :)
Kind Regards,
Travel House Brynhyfryd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.