We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, an... See more
Company replied
Location
Switch locationInside Waitrose, Honeybourne Way, GL50 3QW Cheltenham, Gloucestershire, GB
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See what reviewers are saying
Stacey has been amazing, helping us to book an amazing trip to South Africa next year. Nothing has been too much trouble and she’s put up with us changing our minds on dates and destinations several... See more
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We have used Miles Morgan for some years in Cheltenham and always found them to be extremely helpful and friendly. My last visit was to Sybil and she is very professional and helpful. Long may the s... See more
Company replied
The branch at Waitrose has helped us over several years.All the staff there have been very helpful with advice and the whole booking process including flights, hotels and insurance. This time it was p... See more
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Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
Inside Waitrose, Honeybourne Way, GL50 3QW, Cheltenham, Gloucestershire, United Kingdom
- 01242 808549
4.9
Excellent
268 reviews
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As always the staff at Miles Morgan are…
As always the staff at Miles Morgan are very helpful and knowageable.
October 4, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you Wendy. It's always lovely to see you in the store. What an amazing adventure you have planned with us! Kind regards, Karen
Karen was very helpful and efficient…
Karen was very helpful and efficient sorting out my holiday flight bookings.
September 30, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the lovely comment. I'm so glad we found what you wanted so you can visit your family. Kind regards, Karen
Excellent service as always
Excellent service as always. Always a pleasure dealing with the staff at MMT, wouldn't go anywhere else.
September 15, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for the lovely comments. I really enjoyed meeting you both. Kind regards, Karen
We have used Miles Morgan for some…
We have used Miles Morgan for some years in Cheltenham and always found them to be extremely helpful and friendly. My last visit was to Sybil and she is very professional and helpful. Long may the service continue!
September 5, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the really wonderful comments about Sibyl. It makes our day to receive comments like these! Kind regards, Karen (Manager)
Very patient and helpful visit to Sybil…
Very patient and helpful visit to Sybil at Miles Morgan, Cheltenham. Booking process completed without any hassle .
August 29, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the wonderful feedback about Sibyl.
We really are grateful for the kind words and I will share them with her. Warm regards, Karen (Manager)
Our advisor Karen was very helpful and…
Our advisor Karen was very helpful and organised our trip to suite our requests
August 26, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for the kind words, they really are appreciated. I really enjoyed meeting you. Warm regards, Karen
Excellent service!
August 30, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much Paul. I really appreciate your comments. Kind regards, Karen
Reply from Miles Morgan Travel - Cheltenham
Thank you for the kind comments. We really appreciate your feedback. Kind regards, Karen (Manager)
Great to be able to speak with…
Great to be able to speak with experienced, friendly and helpful staff. Sibyl, Karen and Ellie are fantastic!
Good choice of holiday options to choose from.
August 17, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for your wonderful 5-star review! I am so pleased to hear that you found our team experienced, friendly, and helpful. We're also delighted you appreciated the variety of holiday options available.
Excellent service
Excellent service , good information, friendly, informative, and helpful
August 24, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your wonderful feedback! I am so pleased to hear that you found our service excellent and our team helpful and informative.
Really impressed by the friendly and efficient service
Our enquiry was prompted by a particular destination in an email update and the booking made by phone. All our queries and requirements were speedily addressed and the holiday booked with ease by Karen in Cheltenham, who couldn't have been more helpful. Her efficiency and warm and friendly manner was a great credit to your company.
August 19, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your lovely message. It really is wonderful to get feedback like this. You know where I am if you need me before you travel. Warmest regards, Karen
Thank you Sam
Sam was vey helpful and knowledgable. She walked us through the whole process, advising and guiding us through the booking process. We are looking forward to an amazing trip in September 2027....
August 16, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the lovely feedback about Sam. We really do appreciate the wonderful comments. Kind regards, Karen (Manager)
Great customer service
Great customer service, Sam even stayed late to complete our booking.
August 11, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your lovely review - I was delighted to be able to find the tour you were looking for.
Best wishes
Sam
Karen manager of the Cheltenham branch
Karen manager of the Cheltenham branch
goes out of her way to find us the holiday
we had criteria for, at the best deal at present time of booking.
August 12, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for the kind comments. Really enjoyed seeing you again. Kind regards, Karen
Pleasant and helpful staff member
Pleasant and helpful staff member.
Obviously experienced.
August 9, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your lovely review and I'm so pleased we were able to secure your holiday in the sun🌞
Karen Griggs had lots of problems with…
Karen Griggs had lots of problems with our bookings and remained calm!
August 2, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the kind remarks. It's always quite interesting to have a challenge! I look forward to seeing you both again soon. Kind regards, Karen
Mistakes were made in holiday…
Mistakes were made in holiday quotations by the travel agent upon which I made purchase decisions. When I found an error in the quote the travel agent took NO RESPONSIBILITY for the error. After many correspondences I offered that they cancel my booking for which I am still waiting on my deposit to be refunded. Terrible customer service
July 27, 2026
Reply from Miles Morgan Travel - Cheltenham
We are very sorry you didn't experience the service we pride ourselves on at Miles Morgan Travel. We did get deposit refunded as an exception and sent back to you earlier than it arrived back to us as gesture of goodwill. However, following our telephone conversation I do take onboard all the points you raised but was grateful for your understanding about staff being under an unusual amount of pressure due to staff shortage due to sickness. Again, we are sorry that you didn't receive the customer service you deserve when booking with us. As the new manager here in the store I would be very grateful for the opportunity to work with you in the future should you wish. Kindest regards, Karen
First class & professional service from…
First class & professional service from fairly new to the branch, Karen Griggs, despite it being a busy early August Saturday.
August 1, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the kind comments. It was lovey to meet you. Kind regards, Karen
Karen was extremely patient and helpful…
Karen was extremely patient and helpful in suggesting various options.
August 2, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for the lovely feedback. It is really appreciated. Kind regards, Karen
Very helpful and using for a second…
Very helpful and using for a second time because of previous service
July 25, 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you very much for your wonderful 5-star review following your visit to our branch. I really appreciate you taking the time to share your feedback and for giving me the opportunity to arrange and confirm your next holiday.
It is always a pleasure to see you, and I look forward to helping you plan many more memorable trips in the future.
Kind regards,
Sibyl
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