Miles Morgan Travel - Cheltenham Reviews 

264
TrustScore 5 out of 5

4.9

Inside Waitrose, Honeybourne Way, GL50 3QW Cheltenham, Gloucestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very patient and helpful visit to Sybil at Miles Morgan, Cheltenham. Booking process completed without any hassle .

Company replied

Rated 5 out of 5 stars

We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, an... See more

Company replied

Rated 5 out of 5 stars

Our enquiry was prompted by a particular destination in an email update and the booking made by phone. All our queries and requirements were speedily addressed and the holiday booked with ease by Kare... See more

Company replied

Rated 5 out of 5 stars

Sam was vey helpful and knowledgable. She walked us through the whole process, advising and guiding us through the booking process. We are looking forward to an amazing trip in September 2027....

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Inside Waitrose, Honeybourne Way, GL50 3QW, Cheltenham, Gloucestershire, United Kingdom

  • 01242 808549

4.9

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(264)

3,165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service again

Excellent service. Sibyl was great and sorted us out with our next cruise. So nice to be face to face when booking a holiday.

July 8, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided excellent service and helped you book your next cruise. It's always a pleasure to assist customers face-to-face.

Rated 5 out of 5 stars

Searching for our ideal cruise

We were looking for a Norwegian cruise on the Internet but gave up as we couldn't find what we wanted. We went into miles Morgan as we've seen them on tv and looked a good company. Sybil was brilliant. She took all our details and we left her to it. She came up with a few options, one being just what we wanted. She did everything for us even booking the car park. I won't bother to waste my time in the future scrolling for hours through loads of different websites when I can go into miles Morgan and know my holiday will not only be just what I'm looking for but also peace of mind that everything is covered

July 10, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

I am so pleased to hear that I could help you find the perfect Norwegian cruise after your online search proved difficult. It's wonderful to know that my assistance provided you with exactly what you were looking for, including the peace of mind that everything was taken care of. I truly appreciate your kind words and look forward to assisting you with future holiday plans.

Rated 5 out of 5 stars

Excellent service and friendly staff

It was good to be able to have an experienced person help with selecting our holiday. Prompt response to any questions we have had.

July 8, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you so much for your lovely 5* review and I'm delighted that we have managed to secure another holiday for you to look forward to!

Rated 5 out of 5 stars

Ellie Royle just makes it all simple…

Ellie Royle just makes it all simple and does all the hard work and comparisons for me.
Would recommend her 100%

July 9, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you for the wonderful feedback about Ellie. It is very much appreciated. Kind regards, Karen (Manager)

Rated 5 out of 5 stars

Amazing experience

We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, and what type of holiday we wanted and guided us every step of the way. She has also been very supportive as we are not seasoned travellers and have not been abroad since 2018.

June 30, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

We are delighted to read your lovely comments and that you had a great experience booking with Sam. Thank you for taking the time to give the feedback, it is greatly appreciated. Kind regards, Karen (Manager)

Rated 5 out of 5 stars

Ellie is amazing

Ellie is amazing. She spent time on what we were looking for and made sure it suited us. We have booked many holidays with her and continue to do so. Highly recommend her!

July 1, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you so much for booking and for trusting me to book your honeymoon! ❤️
Ellie

Rated 5 out of 5 stars

The good nature and helpfulness of your…

The good nature and helpfulness of your staff; always cheerful and pleasant. Cannot fault them. Always a pleasure to do business with them.
We dealt with Ellie yesterday but we know all are ready to help.

July 1, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you Sandra! Always lovely to see you both 😁
Ellie

Rated 5 out of 5 stars

Total dedication to trying to sort out…

Total dedication to trying to sort out what we needed
, as my wife is in a wheel chair and we had to have an adapted cabin as she is unable to walk. There are other medical reasons and they went up and above. We have used them for many years when we were fit and well and discovered cruising. A pleasure to do business with them

June 28, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you John and Barbara ❤️ If we can help with anything in the future, just let us know.
Ellie

Rated 5 out of 5 stars

Cruise Booking

Booking our cruise through Samantha was a very efficient and friendly experience, that couldn't be bettered.

June 20, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely 5 star review 😁

Rated 5 out of 5 stars

Sam Bevan was extremely helpful and…

Sam Bevan was extremely helpful and took her time in helping us choose our next holiday. Nothing was too much trouble. We always come back to see her whenever a new holiday is in our thoughts. Thank you Sam.

June 19, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely 5 star review 😁

Rated 5 out of 5 stars

Polite professional and informative

Polite professional and informative.
Thank you

June 18, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely review and I'm so pleased that we have manageed to get you back to the Caribbean again! I trust you will have a fabulous time 😎

Rated 5 out of 5 stars

As usual

As usual, excellent. Above and beyond by Ellie, Cheltenham, backed up by Stacey.

June 17, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you Pamela! Lovely to see you and meet Duke 🐶🐾 ~ Ellie

Rated 5 out of 5 stars

Ellie at MM, Waitrose, Cheltenham

Ellie was friendly, cheerful and very attentive. She showed full awareness of our needs and went the "extra mile" to ensure we got several changes to our future requirements. In addition she managed to do much of the re-arranging while dealing with Cunard's antiquated computer system. That required flexibility, patience and expertise, which she demonstrated throughout.

June 10, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you Tony! Always lovely to see you both 😁 Ellie

Rated 5 out of 5 stars

Cheltenham unrivaled service as usual.

I had the usual good treatment from Ellie Royle, who not only booked my excursions for my forthcoming cruise with Saga to Scandinavia in September, but suggested and booked a Christmas and New Year cruise, again with Saga to the Canaries. Unrivaled, friendly and efficient service as usual.

June 13, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you for your review and thanks for booking with us again! 🤩
Ellie

Rated 5 out of 5 stars

Helpful staff

Ellie was friendly, knowledgeable, helpful, approachable & smiley, we would use Miles Morgan again & have in the past.

June 5, 2026
Miles Morgan Travel - Cheltenham logo

Reply from Miles Morgan Travel - Cheltenham

Thank you Bernard! 😁
Ellie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look