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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and competitive pricing of the products, often noting they found exactly what they needed. The delivery service is frequently highlighted for its speed and efficiency, with items arriving quickly and well-packaged. Many consumers also commend the staff for their exceptional helpfulness, product knowledge, and friendly demeanor, making their shopping experience pleasant. However, some customers also noted issues with delivery, including delays, items being left at incorrect addresses, or arriving damaged and dirty. A few people were dissatisfied with the packaging of expensive items, expecting more secure or branded packaging. There were also occasional mentions of products being out of stock or pricing discrepancies.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent range... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy... See more

Service

People report positive experiences with service. Many customers praise the quick, efficient, and excellent... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being extremely... See more

Price

Users describe positive interactions with price, consistently highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a few items online from Millbry Hill, I’ve never ordered from them before but the process was super smooth and my items arrived quickly, were packaged well and all items in perfect condition... See more

Rated 5 out of 5 stars

Arrived really quickly despite being so bulky. Why I didn’t buy one years ago I don’t know as I’ve admired my daughters Hay bars for ages - she has them in all her stables - It’s been transformative... See more

Rated 5 out of 5 stars

Purchased a Fatface waterproof coat for our dog Bertie. Delivery took slightly longer than expected, no doubt due to pre Christmas post. However the overall design and quality is super and we're very... See more

Rated 5 out of 5 stars

Ordered the fleece lined waterproof trousers on 31/12/25 dispatched the same day and they arrived super quick at the start of 26! The trousers have been an absolute life saver over the -10 temperature... See more


Company details

  1. Horseback Riding Service
  2. Pet Store

Written by the company

The UK's premier supplier of pet supplies, equestrian supplies and equestrian clothing. Specialising in everything pet and equestrian, from pet food and accessories to horse supplements we have a huge range with over 10,000 products. Order securely online and have your pet food delivered direct to your door. Royal Canin, Iams and Eukanuba are just a taster of the highest quality pet food brands we stock. Our equestrian range consists of everything you and your horse could wish for from horse supplements and horse feed to body protectors and horse rider clothing. You will find all of the horse supplies you need! Barbour Clothing, Musto and Joules are just some of the fantastic clothing ranges we have to offer. If there is anything you cannot find or need help with then please feel free to contact our expert staff who will be happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I placed an order for chick biscuit…

I placed an order for chick biscuit feed. I paid then realised I wanted to order pellet (for their next stage). I contacted MH and they were most helpful & arranged a call to up my order. I happily paid and all feed arrived with prompt service & usual advanced notifications. We annually allow wild mallard to nest on our pond and feed the brood to fly off in the summer so it's an annual event but not an all year requirement. I've used MH for a few years and never been disappointed. Thank you MH.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Ordered without any problems online, received products very quickly and the quantity of what I ordered was superb. Excellent quality and professional service, I would not hesitate to order from them again.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived quickly and on time! Plus, my grandson is really happy with his dinosaur t-shirt!!
Very happy customer!

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t have some of the feed I wanted…

Didn’t have some of the feed I wanted in store, the basic mollichop and the calm and condition A&P.
Cashier was trying to get my discount as had £5 off voucher and 10% off feed by putting my large purchase through as 2 transactions.
She messed this up and asked for help basically saying it was my idea to do this which it wasn’t and I got a mouthful from the cashier that she called over!!!
So in the end I ended up having to buy another bag of which I didn’t need to get my £5 off!!
Not impressed at all!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

What i needed was accessable and at a…

What i needed was accessable and at a reasonable price.Counter staff were very helpful my only downside was having to help myself I'm 86year old and found lifting 20kg Very difficult assistance would have been appreciated

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Pure excellance.

We have used Millbry Hill at their Richmond and Thisrk branches since they have opened and find everyone their just super amazing to deal with, always friendly, product knowledge excellent and just so helpful which is lacking at far to many other places these days. The staff always remember you and thats incredibly important when you shop local. So keep up the good work and we will be customers for ever.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are always polite and…

The staff are always polite and helpful. Their knowledge and expertise are very important to me as being the owner of two horses of pensionable age (32 and 26) feeding can be a nightmare but the staff were brilliant in recommending different feeds to try. I now have two happy horses, thanks girls for all your help.

April 14, 2026
Unprompted review

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