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Millbry Hill Reviews 2,041

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TrustScore 4.5 out of 5

4.7

Horseback Riding Service
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and competitive pricing of the products, often noting they found exactly what they needed. The delivery service is frequently highlighted for its speed and efficiency, with items arriving quickly and well-packaged. Many consumers also commend the staff for their exceptional helpfulness, product knowledge, and friendly demeanor, making their shopping experience pleasant. However, some customers also noted issues with delivery, including delays, items being left at incorrect addresses, or arriving damaged and dirty. A few people were dissatisfied with the packaging of expensive items, expecting more secure or branded packaging. There were also occasional mentions of products being out of stock or pricing discrepancies.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent range... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy... See more

Service

People report positive experiences with service. Many customers praise the quick, efficient, and excellent... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being extremely... See more

Price

Users describe positive interactions with price, consistently highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a few items online from Millbry Hill, I’ve never ordered from them before but the process was super smooth and my items arrived quickly, were packaged well and all items in perfect condition... See more

Rated 5 out of 5 stars

Arrived really quickly despite being so bulky. Why I didn’t buy one years ago I don’t know as I’ve admired my daughters Hay bars for ages - she has them in all her stables - It’s been transformative... See more

Rated 5 out of 5 stars

Purchased a Fatface waterproof coat for our dog Bertie. Delivery took slightly longer than expected, no doubt due to pre Christmas post. However the overall design and quality is super and we're very... See more

Rated 5 out of 5 stars

Ordered the fleece lined waterproof trousers on 31/12/25 dispatched the same day and they arrived super quick at the start of 26! The trousers have been an absolute life saver over the -10 temperature... See more

Company details

  1. Horseback Riding Service
  2. Pet Store

Written by the company

The UK's premier supplier of pet supplies, equestrian supplies and equestrian clothing. Specialising in everything pet and equestrian, from pet food and accessories to horse supplements we have a huge range with over 10,000 products. Order securely online and have your pet food delivered direct to your door. Royal Canin, Iams and Eukanuba are just a taster of the highest quality pet food brands we stock. Our equestrian range consists of everything you and your horse could wish for from horse supplements and horse feed to body protectors and horse rider clothing. You will find all of the horse supplies you need! Barbour Clothing, Musto and Joules are just some of the fantastic clothing ranges we have to offer. If there is anything you cannot find or need help with then please feel free to contact our expert staff who will be happy to help.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 12% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great friendly service

I was asked for my loyalty card when purchasing some dog food but explained I was never given one. The assistant looked back through all the previous purchases and the result was I was entitled to a fee bag of dog food . Great service and going above and beyond .

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Cute carrot bed

I've recently bought the carrot bed for my guinea pigs and it is absolutely gorgeous. It's really good quality and super plush. It's also had the seal of approval from my fussy piggies, so it must be good! Really quick delivery as well. Thank you 😊

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had to return a pair of riding boots. The service was excellent, especially Sarah and I bought replacement, the staff were very helpful and knowledgeable.
I thoroughly recommend this place

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thirsk Millbry Hill

Always love going here, the girls are fab, friendly and very helpful. The Thirsk Millbry Hill is my go to place for logs and clothing.

March 31, 2026
Unprompted review

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