We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julia was super helpful
Julia was super helpful when we visited with my mum to get a walking aid. We came out with the perfect aid for my mum. All set up correctly and ready to go
May 30, 2025
Unprompted review
Reply from Millercare
Dear Carolyn,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was super helpful when you visited our showroom looking at walking aids for your mum. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Five stars for Dan who did a superb job…
Five stars for Dan who did a superb job fixing my Dad’s scooter. Although it has been a long wait for the parts and repair and the 4 weeks without his scooter has been really tricky, Dan took all the time needed to really check Dad felt confident and even helped sort the mirrors to suit and demonstrated further features on the scooter of which dad wasn’t really aware - thank you Dan!!
May 23, 2025
Unprompted review
Reply from Millercare
Dear Joanne,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan did such a superb job fixing your dad's moblity scooter with Dan ensuring your dad felt confident and showed him further features. We will pass on your kind words to the Service Centre team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent service at the Leyland store
Excellent service at the Leyland store. Tara demonstrated a range of recliner chairs for my elderly mother without any pressure to buy. Once mum had chosen the right chair it was delivered by Phil and Jordan. They were so helpful making sure that it was set up correctly. I would highly recommend them.
May 16, 2025
Unprompted review
Reply from Millercare
Dear Thelma,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Tara provided such excellent service whilst assisting you and your mother with a rise and recline chair. This was followed up by the delivery team of Phil and Jordan, who were very helpful, ensuring it was set up correctly. We will pass on your kind words to the Leyland team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent service
Excellent service. Dealt with Kelly Brankin at the Blackburn shop she was well informed about the product that we purchased. We wanted a very light weight scooter that we could fold and lift into the car. We had a home delivery which again was excellent.
May 22, 2025
Unprompted review
Reply from Millercare
Dear Margaret,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackburn branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Kelly provided such excellent service when assisting you with a very lightweight scooter that you can fold and lift into the car with free home delivery. We will pass on your kind words to the Blackburn team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Amazing service!!!
Amazing service!!!! Brought in my dads walker and had it fixed the same day. The wonderful staff even offered delivery to my dad free of charge. Such a kind act and saved me loads of hassle.
I will definitely use them again for my dad's mobility needs and I highly recommend. Thanks guys.
May 21, 2025
Unprompted review
Reply from Millercare
Dear Adam,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your experience with ourselves. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the branch provided such an amazing service with your dads walker being fixed the same day even offering free same day delivery. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Visited the Heywood shop to see what…
Visited the Heywood shop to see what was available to make mealtimes cleaner and easier for my mum. Julia was very helpful indeed and I’m very happy with my purchases.
May 17, 2025
Unprompted review
Reply from Millercare
Dear Alison,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you went to the Julia was very helpful and you're happy with your purchase, making mealtimes cleaner and easier for your mum. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Blackburn branch
Blackburn branch. 10/10 for customer care.The staff were so helpful understood my husbands needs even visited twice to make sure the equipment was right for him. Well done wouldn’t hesitate to use again and recommend to all. Many thanks
May 13, 2025
Unprompted review
Reply from Millercare
Dear Adine,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackburn branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff understood your husband's needs and attended two times, ensuring he got the right equipment. We will pass on your kind words to the Blackburn team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
They always have time for you and Paul…
They always have time for you and Paul who came out today to repair my scooter did an excellent job
May 14, 2025
Unprompted review
Reply from Millercare
Dear James,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Paul did such an excellent job whilst repairing your mobility scooter. We will pass on your kind words to the Service Centre team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I went to the Burnley store to look for a lightweight wheelchair
I went to the Burnley store to look for a lightweight wheelchair for my mum, Claire was extremely helpful and very patient as my mum tried the chairs in different sizes, she made sure mum was happy and comfortable. There was no pushy sales talk. I would definitely recommend the store and staff. I will definitely be going back if I need anything else in the future 😊
April 23, 2025
Unprompted review
Reply from Millercare
Dear Consumer,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Burnley branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Claire assisted you and your mum with a new lightweight wheelchair whilst being extremely helpful and patient with no pressure to buy. We will pass on your kind words to the Burnley team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Reply from Millercare
Dear Roy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan has been most helpful and provided such excellent work. We will pass on your kind words to the Service Centre team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
We went to the Oldham branch to buy my…
We went to the Oldham branch to buy my mum a new wheelchair. There was plenty of choice and the staff were so friendly. Joanne was so patient and very helpful. She helped us get the right chair for mum. There was no pressure to buy but we did manage to find one that suits mum best.
May 2, 2025
Unprompted review
Reply from Millercare
Dear Alison,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you went to the Oldham branch with your mum for a wheelchair and Joanne was patient and very helpful with no pressure to buy. We will pass on your kind words to the Oldham team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great friendly service
My Mum was looking for a wheelchair so we went to the Leyland branch, where we were served by Julia (who'd come from the Heywood shop). Mum was a bit overwhelmed but Julia helped her to feel relaxed and look at all the options, without feeling pressured. By putting Mum at ease she was able to relax and enjoy the experience and choose the wheelchair that was right for her. Thanks Julia....great job!
May 8, 2025
Unprompted review
Reply from Millercare
Dear Sharon,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how your mum was looking for a wheelchair and Julia helped her to feel relaxed with no pressure, ultimately choosing the right wheelchair for her. We will pass on your kind words to the Leyland team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
My mum is very happy with her new…
My mum is very happy with her new scooter from the Oldham branch thankyou very much
May 8, 2025
Unprompted review
Reply from Millercare
Dear Portia,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read that your mum is very happy with her new scooter. We will pass on your kind words to the Oldham team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Concern over battery or charger
I thought either my mobility scooter battery or battery charger were faulty. I took both to Phil iin Millercare who went out of his way to check both of them and run the scooter until the battery was nearly flat (about 6 hours) then recharged the battery abd confirmed the LED sequence was working OK. He had the scooter, battery and charger for two days to prove all was well. He suggested we have the scooter serviced as one wheel was running faster than the other and the wheels were different distances from the body. A very friendly, courteous and helpful experience and I would recommend this business, in Bury, to anyone.
May 8, 2025
Unprompted review
Reply from Millercare
Dear Norman,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bury branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Phil assisted you with your mobility scooter when you had concerns about the battery and charger. We will pass on your kind words to the Bury team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Would highly recommend
My family and I went into your Blackpool store with preconceived ideas of what be we wanted, but thanks to the expert advice of Rick and Danny, came out with something far more suited to my needs.
Cannot thank them both enough for their support, help, time spent giving me the best advice and also their good humour.
April 28, 2025
Unprompted review
Reply from Millercare
Dear Peter,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Rick and Danny provided such an excellent service following your visit to the store with them providing support, help and advice. We will pass on your kind words to the Blackpool team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dan is highly recommended
Dan was very punctual, rang before he came, which is always helpful as I am disabled. Has a lovely manner was very helpful, repairs were completed with no issues whatsoever. I can’t recommend him enough. Thank you Dan.
May 1, 2025
Unprompted review
Reply from Millercare
Dear Ashley,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was very punctual, had a lovely manner, very helpful and repaired your equipment with no issues. We will pass on your kind words to the Dan and the Service team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Exemplary service
Dan arrived as expected after ringing to let us know that he was on the way. He was knowledgeable, efficient and rapidly got my wife’s power chair back on the move with the correct parts. Obviously, when you depend on these devices for your mobility you hope for good service to resolve your problem, and Millercare absolutely delivered.
April 30, 2025
Unprompted review
Reply from Millercare
Dear David,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan arrived as expected and he was knowledgable, efficient and he got your wife's powerchair operational. We will pass on your kind words to the Dan and the Service team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
First class service
Recently purchased a wheelchair from Millercare for my dad. The service provided by Joanne was first class as they didn’t have the one we wanted in stock. She sourced one and got it there within 24 hours meaning my dad can now go to watch Oldham rugby tonight! First class service
April 22, 2025
Unprompted review
Reply from Millercare
Dear Richard,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne provided such first-class service whilst assisting you and your dad with a new wheelchair, enabling him to watch Oldham rugby. We will pass on your kind words to the Oldham team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
We have to visit Millercare Heywood…
We have to visit Millercare Heywood frequently always found them helpful . I think we are usually dealt with by Julia ? Who is always knowledgeable about the products
April 14, 2025
Unprompted review
Reply from Millercare
Dear Victoria,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia has been helpful and knowledgeable when you have asked about our mobility products. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Good job done by Dan (engineer) in…
Good job done by Dan (engineer) in replacing the broken motor in the recliner chair.
April 22, 2025
Unprompted review
Reply from Millercare
Dear Atomicbass,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan did such a good job replacing your broken motor on your rise and recline chair. We will pass on your kind words to the Dan and the Service team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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