We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julia in Heywood brilliant service and…
Julia in Heywood brilliant service and very helpful / thanks for everything!!
March 12, 2025
Unprompted review
Reply from Millercare
Dear Gary,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia has provided such brilliant service whilst being very helpful. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great customer service
Great customer service, the staff are friendly, understanding, knowledgeable and professional.
March 10, 2025
Unprompted review
Reply from Millercare
Dear Marie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such great customer service with the staff being friendly, understanding, knowledgeable and professional. We will pass on your kind words to the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
A guy called Dan Miller care services.
A guy called Dan has just been round to assess scooter repairs, a thorough inspection, not a right off, just needs front of scooter and and foot panel replacing. He was marvellous he even showed me how to collapse scooter for Car boot use and how to remove batteries to take inside. Great job, very pleased with service.
March 5, 2025
Unprompted review
Reply from Millercare
Dear Julie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan assessed your mobility scooter and advised on repairs whilst also demonstrating how to use the scooter. We will pass on your kind words to Dan and the service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Friendly service from Callum
Friendly service from Callum. Very knowledgeable and an asset to the company. This service has been a godsend to my Grandma Tuppence. Would highly recommend. Thank you.
March 1, 2025
Unprompted review
Reply from Millercare
Dear David,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Callum was very knowledgeable and provided such a great service. We will pass on your kind words to Callum and the Leyland team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
quickie q500 m repair
my electric wheelchair the quickie q500 m that I rely on so much and love to bits gave me quite the scare when it’s started to have more issues after a recent repair when I phoned to get engineer to come out to figure out that’s wrong and fix it, the repairs side called back quick and came out few days later
Dan was the engineer that came out, he was so lovely, he thoroughly checked to find the issue and was able to fix the issue in my home which was a huge relief as my electric wheelchair is my lifeline for my independence, he did a brilliant job on reassuring me that it’s all good to go again after fixing the issue he stayed till he seen how relived I was I can’t thank him enough
February 26, 2025
Unprompted review
Reply from Millercare
Dear Krystal,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan did such a brilliant job with your recent repair to your Quickie Q500 M powerchair and he fixed the chair whilst being lovely. We will pass on your kind words to Dan and the service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Blackpool store BRILLIANT 🤩
Absolutely brilliant service at the Blackpool store.
Claire looked after us with my 92 year old mother in law trying to find a rise & recline chair ( no mean feat believe me). She gave excellent advice, was so patient& kind nothing was to much trouble you deserve a medal 🏅. Problem with her legs meant we could not order at this time.
Thank you 😊 can’t recommend this store enough.
February 24, 2025
Unprompted review
Reply from Millercare
Dear Ann,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Claire looked after your mother in law with a new rise and recline chair whilst being patient, kind and providing excellent advice throughout. We will pass on your kind words to the Blackpool team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Julia from the Heywood branch was very…
Julia from the Heywood branch was very helpful, dealt with my enquire quickly & professionally and arrange delivery of the chair required the same day.
Excellent service, highly recommend.
February 20, 2025
Unprompted review
Reply from Millercare
Dear Kate,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was very helpful, prompt and professional whilst assisting you with a chair. We will pass on your kind words to the Heywood team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
my family had a lovely experience with…
my family had a lovely experience with Steve and Chris from Millercare in Preston Deepdale the phone call with Chris explained everything. Then Steve arrived with my uncle's chair and went through everything with us and didn't go until he knew we were delighted with our purchase. We certainly would recommend this team they are brilliant and take care of your concerns immediately. Thanks guys.
February 14, 2025
Unprompted review
Reply from Millercare
Dear Gillian,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Preston branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Steve and Chris provided such exceptional customer service from the initial call to the home demonstration. We will pass on your kind words to Chris, Steve and the Preston team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Reply from Millercare
Dear Sarah,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was brilliant and very helpful. We will pass on your kind words to Julia and the Heywood team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Well stocked shop. Helpful advice.
We went to try out walking frames and walkers at the Oldham store. Very helpful lady in the shop. Good selection to try. Got everything we needed.
February 8, 2025
Unprompted review
Reply from Millercare
Dear Ruth,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff were very helpful whilst assisting you with a walking frame. We will pass on your kind words to the Oldham team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Absolutely great service in Oldham 10/10
February 3, 2025
Unprompted review
Reply from Millercare
Dear Rick,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such great service. We will pass on your kind words to the Oldham team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
An excellent experience from start to…
An excellent experience from start to finish. Julia took me through the product details - an electric adjustable bed. She arranged for me to see and try out, and then organised delivery and installation the next working day. Alistair and his assistant worked assiduously to deconstruct the beds that had to be moved, and then completed delivery and installation. It was streamlined, meticulous - and KIND service. It couldn't be fewer than 5 star.
February 3, 2025
Unprompted review
Reply from Millercare
Dear Eva,
Thank you so much for taking the time to leave us a fantastic 4-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you had such an excellent experience with Alasdair and Julie who assisted you with an adjustable bed with next-day installation. We will pass on your kind words to the Alasdair, Julia and the Heywood team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dan & Ian came to service scooter
Dan & Ian came to service scooter. Lovely blokes. Very friendly,polite and helpful.
February 3, 2025
Unprompted review
Reply from Millercare
Dear Bev,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan and Ian serviced your mobility scooter whilst being friendly, polite and helpful. We will pass on your kind words to Dan, Ian and the service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Wheelchair footrest.
The footrest on my wife's wheelchair fell off while we were out shopping. I called into the Bury store and they came out to the car and repaired it straight away. Excellent service. Thank you.
January 30, 2025
Unprompted review
Reply from Millercare
Dear Michael,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bury branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how they assisted you and your wife with a footrest for the wheelchair. We will pass on your kind words to the Bury team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dealt with julia a few times and always…
Dealt with julia a few times and always very helpful
January 30, 2025
Unprompted review
Reply from Millercare
Dear Lynn,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia has always been very helpful. We will pass on your kind words to Julia and the Heywood team as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Delivery team Phil and Jordan were…
Delivery team Phil and Jordan were extremely polite, efficient and helpful. They helped with the installation of the new chair and the removal of the old one. I was extremely pleased with the experience as was my father. Thanks very much. A great couple of blokes!
January 20, 2025
Unprompted review
Reply from Millercare
Dear customer,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our delivery team. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Phil and Jordan were extremely polite, efficient and helpful when installing your new chair. We will pass on your kind words to Phi and Jordan as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Oswaldtwistle shop helpful staff
We visited the Oswaldtwistle shop today to buy a wheelchair for my brother in law. All was good. The representative Claire understood exactly what he needed and explained everything in detail. She was very helpful and we made a purchase of the best wheelchair for my brother in law.
January 25, 2025
Unprompted review
Reply from Millercare
Dear Mr & Mrs Fox,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Claire assisted you and your brother-in-law with a new wheelchair whilst explaining everything in detail. We will pass on your kind words to Claire and the Oswaldtwistle team, as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent!
My experience was amazing can't give enough credit to the engineer who dealt with my wheelchair issue he arrived prompt fixed my chair fast and was done very quick very polite informed me at all times. Dan is a credit to the company.millercare ♡
January 24, 2025
Unprompted review
Reply from Millercare
Dear Sophie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read Dan who resolved your issue with the wheelchair promptly whilst being very polite. We will pass on your kind words to Dan and the service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Couldn’t do enough for us from start to…
Couldn’t do enough for us from start to finish delivery and set up !
Professional and courteous .
Everyone needs a Joanna in their work force !!
January 17, 2025
Unprompted review
Reply from Millercare
Dear Sarah,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanna couldn't do enough for you from start to finish whilst being professional and courteous. We will pass on your kind words to the Oldham branch as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Ordering an adjustable bed
The staff Andrea in the shop was really helpful and patient as we went back several times to make sure we got the adjustable bed that met the health needs of the person using the bed.
I was kept updated about the order and delivery was as stated on time. Both Andrea and Dave were very curious and polite, they acknowledged my parent and also explained the use of the equipment. They were quick and friendly and very professional.
Thank you
January 16, 2025
Unprompted review
Reply from Millercare
Dear Izzy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Andrea has been really helpful and patient whilst assisting you with an adjustable bed with updates provided throughout. This was followed up with the delivery by Andrea and Dave who were polite and explained how to use the equipment. We will pass on your kind words to the Oldham branch as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.