Miller Homes Reviews 

6,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and sales team for their exceptional helpfulness, unwavering professionalism, and clear guidance throughout every stage of the home-buying journey. Consumers also highlight the outstanding quality of the property and the efficient remedial work provided by friendly and skilled on-site technicians. Some reviewers were not happy with the poor customer service and ongoing communication problems regarding unresolved property defects and project delays. Others mentioned frustrating difficulties in getting necessary repairs completed properly alongside a noticeable lack of responsiveness from the after-sales teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the sales and support teams are consistently... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and approachable... See more

Quality

Customers report positive experiences with quality, highlighting high standards and excellent craftsmanship.... See more

Location

People report ambiguous experiences regarding the location and surroundings of various developments.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thank you to Jackie and Alison at Portside Village Middlesbrough!! We are just beginning our house journey and though we aren’t ready to buy just yet, we will definitely be back to miller than... See more

Company replied

Rated 5 out of 5 stars

Nicola at Dial House Place, Rainford was extremely helpful when myself and my partner dropped in to view the homes available. She was very knowledge about the site, providing us with different options... See more

Company replied

Rated 5 out of 5 stars

Annabel & Debbie @ Lunts Heath Rise - Widnes are very knowledgeable / professional / like strawberries & cream they’re a great working team. They want to help no matter what your budget & will endeav... See more

Company replied

Rated 5 out of 5 stars

We had Chris smith attend our home today, he took the time to fix a multitude of issues around my house, paying great attention to detail and making sure everything was completed to a high standard.... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Miller Homes

Written by the company

Miller Homes is one of the UK's leading private homebuilders with a long-standing reputation for building high-quality, energy-efficient homes and providing 5* customer service. For more than 90 years, we've been building homes for people to make their own. Throughout that time, we've been listening to our customers, understanding what they like and what they want, and using that knowledge to continually improve and enhance the homes we build. From the materials we use to our meticulous quality control and the exceptional customer service we pride ourselves on, we always go the extra mile. Buying a new home is an exciting adventure, and we're here to provide all the support you need from our first meeting through to moving day and beyond. Start searching for your new home today and live your new adventure. FIND YOUR DREAM HOME

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,559)

1,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish our move has been…

From start to finish our move has been seamless.
We have a few issues with snagging but im confident all issues will be resolved.

June 21, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Colin,

Thank you for taking the time to leave a review. We are delighted to hear that your move has been a seamless experience.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

The girls in the sales office can’t do…

The girls in the sales office can’t do enough to help with the stress of moving. Lynne is amazing, informative and will try her best to get you what you need. Looking forward to moving in.
Thanks
Heather

June 20, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Herheat Gnik,

Thank you for taking the time to leave a review. We are delighted to hear that Lynne was so helpful and informative during the moving process.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Declan at Avonside Wisp has been so…

Declan at Avonside Wisp has been so helpful in answering all my annoying questions and helping to come up with a, solution when I left all my id in Scotland! Thank you

June 21, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Sam,

Thank you for taking the time to leave a review. We are thrilled to hear that Declan has been so helpful.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Great customer service

Sales team at Millar have been professional and friendly, with a special mention to Declan who has gone out of his way to make sure deadlines met. All questions answered with ease and reassuring manner. We have been impressed by the range and selection of homes and extras - something to suit every family.

June 21, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Lisa,

Thank you for taking the time to leave a review. We are delighted to hear that Declan and the team were so helpful throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Very Impressed

My Son and his girlfriend have recently purchased a property in Thornly Park.

I’ve had some interaction with the Site Manager, Luke and in particular Caroline and Sophie, from the Customer Care team. I cannot speak highly enough of their commitment to ensuring their experience meets expectation.

Very Impressed

June 18, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi,

Thank you for taking the time to leave a review. We are delighted to hear that Luke, Caroline and Sophie were so helpful during the buying process.

All the best,
Miller Homes

Rated 5 out of 5 stars

Georgina in the Sales Office was…

Georgina in the Sales Office was extremely helpful and professional. She had a great knowledge of the site and was very pleasant to deal with.
Thankyou.

June 21, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Julie,

Thank you for taking the time to leave a review. We are delighted to hear that Georgina was so helpful and professional during your visit.

We hope to welcome you back soon.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Sauchie…

We have moved into our miller home in Ssuchie and we are delighted with the house.
Lynne and girls have looked after us well very professional and friendly.
They answered all our questions and made the journey smooth.
We are very satisfied customer.
Mr and Mrs Hardie

June 21, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Vivien,

Thank you for taking the time to leave a review. We are thrilled to hear that Lynne and the team were so professional and friendly during the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Anusan has been very professional and…

Anusan has been very professional and helpful as this is our first time purchasing a new build. He has made the whole process so far much easier and we are very grateful.

June 19, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mr and Mrs Hills,

Thank you for taking the time to leave a review. We are delighted to hear that Anusan was so professional and helpful throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Myself and my fiance bought our first home - Amazing!

Myself and my fiance bought our first home from Miller Homes at Thornly Park. We have since moved in and the process was so easy and stress free from the get go. All of the staff at Miller Homes - particularly the sales team, shout to out to Caroline and Sophie - are so knowledgeable and helpful. Caroline and Sophie are so friendly (and funny) and they really go the extra mile to make sure your purchase and move in go smoothly. They also continue looking after you once you have moved in. They have helped us with any questions we have had/assistance we have needed since we have moved in. The estate and the house itself is amazing. I’m really glad we decided to buy from Miller Homes and I would recommend them to anyone!

June 20, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Maria-Rose,

Thank you for taking the time to leave a review. We are thrilled to hear that Caroline and Sophie were so friendly, knowledgeable and helpful during the buying process.

We hope you continue to enjoy your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Thornly Park Paisley

Thornly Park Paisley
Caroline and Sophie went above and beyond looking after our son and his partner and their dog making it a wonderful experience from start to finish and beyond with their personal touches every day and everywhere x

May 5, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Pat,

Thank you for taking the time to leave a review. We are delighted to hear that Caroline and Sophie were so helpful throughout the buying process.

We wish your family lots of happy memories in their new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Thornly Park Caroline and Sophie

We have recently moved in to our property, plot 213 at Thornly Park. Our experience from viewing, to reserving and now purchased has been brilliant mainly down to the customer service we have had from Caroline and Sophie. They have both went above and beyond for us, can’t recommend them highly enough.

June 20, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mark,

Thank you for taking the time to leave a review. We are delighted to hear that Caroline and Sophie went above and beyond to help you throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Caroline and Sophie from Thornly Park…

Caroline and Sophie from Thornly Park Sales were amazing. They went above and beyond to make sure we were supported through each step of purchasing our house with miller homes.

May 5, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Amber,

Thank you for taking the time to leave a review. We are delighted to hear that Caroline and Sophie went above and beyond to support you throughout the buying process.

We hope you enjoy your new Miller home when the time comes.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Caroline is fantastic

Caroline is fantastic! Everything was completely seamless with our move in, and three months down the line she still checks in on us. Highly recommend!

June 20, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Louise,

Thank you for taking the time to leave a review. We are delighted to hear that Caroline helped make the buying process a smooth and seamless experience.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

There's No Place Like Home

We have just moved into our new Miller Home at The Hedgerows in Cambuslang, Emma on the sales team is an absolute credit to Miller, we have had a fantastic purchasing journey with Emma, she made us felt valued and always answered did her best for us, I highly recommend 👌🏻

June 18, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Diane,

Thank you for taking the time to leave a review. We are thrilled to hear that Emma was so helpful throughout the buying process.

We hope you enjoy your new Miller home when the time comes.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

We recently purchased our new home with Miller Hedgerows…

We recently purchased our new home with Miller Homes and wanted to thank Emma for the fantastic service she provided throughout the entire process.

From our first visit, Emma was welcoming, knowledgeable, and genuinely interested in helping us find the right home. She was always available to answer questions, kept us updated at every stage, and made what can often be a stressful experience feel smooth and straightforward.

Emma’s professionalism, patience, and attention to detail were outstanding. Nothing was ever too much trouble, and her friendly approach made us feel valued and supported from start to finish.

She is a real asset to Miller Homes, and we are incredibly grateful for all of her help. We would not hesitate to recommend Miller Homes to friends and family, and Emma played a huge part in making our experience such a positive one.

June 19, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Paula,

Thank you for taking the time to leave a review. We are delighted to hear that Emma was so welcoming, knowledgeable and professional throughout the buying process.

We hope you enjoy your new Miller home when the time comes.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Came back into see Declan at the…

Came back into see Declan at the Avonside wisp sales office as we are in a better position to start looking at new houses, great communication in keeping us updated with releases and how everything is getting on on-site. Unfortunately for what we need it is still a bit out our price bracket but would highly recommended to anyone looking in the area

May 29, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi DP,

Thank you for taking the time to leave a review. We are delighted to hear that Declan was so helpful during your visits to Avonside Wisp.

We wish you all the best with your search for a new home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Fantastic experience at Meadowbrook Chase

I recently purchased my new home at Meadowbrook Chase and had a fantastic experience throughout the entire process. From reservation to completion, the team was incredibly supportive and kept me well-informed at every stage. I’d like to give a special mention to Sarah, Alice, and Tyler, who were always on hand to answer my questions and make the journey feel seamless. The communication was excellent, and the support provided—from the My Miller Home app to the clear guidance on next steps—made buying my first home a truly positive adventure. Highly recommended!

June 19, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Morgan,

Thank you for taking the time to leave a review. We are delighted to hear that Sarah, Alice and Tyler all helped make buying process a smooth experience.

We hope you enjoy your new Miller home when the time comes.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

happy customer hedgerows

We have had a positive experience with Miller Homes, the whole process from start to finish was smooth and the communication with Emma Gary and billy has been excellent.

June 11, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi,

Thank you for taking the time to leave a review. We are delighted to hear that Emma, Gary and Billy helped make the buying process a smooth experience.

All the best,
Miller Homes

Rated 5 out of 5 stars

Had a meeting with Kelly

Had a meeting with Kelly, who walked us through the entire process as FTB with little knowledge and was incredibly generous with her time, advice and any questions we had.

June 15, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Liam,

Thank you for taking the time to leave a review. We are thrilled to hear that Kelly was so knowledgeable and helpful during your meeting.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Exceptional Service at Seaham Garden Village

Hannah and Kim at Seaham Garden Village have been incredibly helpful and welcoming from the start. We had soooo many questions and were at the office almost as much as they were, but they were always happy to answer our questions. They really went above and beyond to make sure our new home was perfect for us, and we cannot rate them highly enough. More than 5* service, thank you so much!

June 19, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Em Neil,

Thank you for taking the time to leave a review. We are delighted to hear that Hannah and Kim were so helpful and welcoming during the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

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