Millers of Wokingham Reviews 46

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, empathy, and compassionate approach during difficult times. Many people highlight the superb service, noting its efficiency, respect, and personalized touches, such as paw prints and fur clippings. The product offerings, including caskets and urns, are well-received, and the customer service is frequently described as outstanding, with reviewers appreciating the clear communication and supportive guidance provided throughout the process.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff, especially a... See more

Service

People report positive experiences with service. Customers consistently praise the compassionate and... See more

Product

Reviewers mention positive feedback about the products. Customers were able to choose from lovely caskets,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff's compassion,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My beautiful little boy Teddy passed away yesterday, Lisa at Millers was amazing. At such a difficult time she was compassionate, empathetic and beyond helpful. Teddy was collected straight away and L... See more

Rated 5 out of 5 stars

We would definitely recommend Millers of Wokingham to everyone. Their service was superb when our dog passed away. This occurred on a Sunday and we were so pleased to find Millers as they were open... See more

Rated 5 out of 5 stars

Having just lost my beautiful Burt cat of 17 years, Lisa contacted me to let me know she had collected him and he was safely in her care, Lisa's calmness, compassion and kindness was so reassuring to... See more

Rated 5 out of 5 stars

Lisa and her team are phenomenal. Our gorgeous girl Vespa passed over rainbow bridge last week and within 2 hours she was collected from Mulberry House Vets. Lisa is so empathetic and caring, and kep... See more


Company details

  1. Pet Funeral Service

Written by the company

Pet & Equine Cremation Service - We are an independent family business offering a dignified and compassionate service during what is a difficult time for any horse or pet owner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

46 reviews

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Rated 5 out of 5 stars

Excellent Service

I would highly recommend Millers of Wokingham. We sadly lost one of our beloved guinea pigs after 6 years. Not only were they kind and caring, but also very accommodating which was much appreciated given it was a bank holiday weekend. The paw prints, forget me knots to plant and the certificate was a lovely touch - thank you.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Kind, caring and compasionate

I am extremely grateful to Millers of Wokingham for their kindness, support and respectful handling of every aspect of my darling Collie Cross Gypsy being with them. From the very first phone call, to picking up her ashes last Thursday, Lisa was absolutely amazing! It is family run business and they really do care!! They are highly professional, experienced, kind, compassionate and caring!!! Highly recommend!!!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Farewell Philip old friend ❤️

Our dearest Philip departed for Rainbow bridge on 24/07/2025. Philip has been part of our family for 17 years. Millers of Wokingham cremated our Philip on 24/07/2025. There simply is not enough space on this review to list how wonderful and caring the team at Millers was. They treated our Philip with the utmost respect and dignity and explained that each animal friend that is cremated, is gently put into an individual, clean tray so that we can be sure that it is only our Philip’s ashes which we collected. We received a certification of cremation and the team enclosed a little clump of Philip’s fur (in a beautiful little glass bottle) and a footprint (the original ink print when it was taken). The urn is beautiful and very durable with a screw on lid. Millers kept us up to date every step of the way. Everything was done with so much love and care by this team. It is clear as daylight that they all love animals and we had peace in our hearts that Millers fully understood how much this animal child meant to us. I cannot recommend Millers highly enough. Thank you to you all. You made “saying goodbye” just that little bit easier.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful caring company - highly recommend

Very sensitive and caring and couldn’t have been more accommodating in making everything as easy as possible. They did the ashes in 2 separate scatter tubes for us and the way the ashes and fur clippings etc are put in the personalised bag is really special. Lisa was so kind and helpful in every way .

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Lisa was truly amazing

Lisa was truly amazing, her empathy made the whole situation a bit more bearable. We drove from Oxfordshire to use Millers, their homely environment and round the clock service was flawless.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Millers

Our experience with Millers was brilliant, and Lisa was extremely helpful and supportive. It is never a service you want to find yourself using but the process was easy and relaxed, and it was lovely to feel like Lisa genuinely cared. The price was also extremely reasonable compared to many others in the area, which was one less thing to worry about.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Parting with Adored Alfie

I don’t know what I’d have done without this service. Having had to make the extremely painful decision to let my adored Alfie go, Millers excelled in helping me through. Heartfelt thanks.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lisa and her team are phenomenal

Lisa and her team are phenomenal. Our gorgeous girl Vespa passed over rainbow bridge last week and within 2 hours she was collected from Mulberry House Vets. Lisa is so empathetic and caring, and kept us up to date the whole way in a lovely relaxed manner. Their premises is beautifully thought out with owners and their pets in their final moments in mind.
I wholeheartedly recommend this independent family business, they are absolutely fantastic and their services are so welcomed when it's finally time to say goodbye to your beloved pet.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Kind & Caring, A Seamless, Compassionate Service


When we knew the time was coming for us to have to say goodbye to our dear dog Ziggy (almost 17yrs old) we wanted to be prepared and make arrangements in advance.

We are so grateful to have found Millers who are a local family run business based in a beautiful, homely and peaceful, rural setting.

From our first contact Lisa so kind and supportive, sensitively guiding and advising us through our options after listening to our wishes.

Ziggy passed away peacefully in our garden a few days later...We contacted Lisa who was prepared with everything in place ready for us to take him to lay in rest in their quiet room where we were left to say our last goodbye's.

Lisa contacted us, as promised, the next day and we returned to collect his ashes which had been placed in the lovely bamboo memorial box we had chosen, along with an engraved plate.

We wanted the very best for Ziggy and Millers went above and beyond to carry out our wishes precisely, in a timely, caring manner. The extra personal touches were much appreciated too.

Thank you Lisa and Richard for all your kindness during a very sad time and for providing such a seamless service, we highly recommend you.

June 26, 2025
Rated 5 out of 5 stars

10 STARS

Having just lost my beautiful Burt cat of 17 years, Lisa contacted me to let me know she had collected him and he was safely in her care, Lisa's calmness, compassion and kindness was so reassuring to me on what was a very emotional day. I cannot thank Lisa and her family enough for making a very sad day a little more bearable. Forever grateful

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very efficient,kind and caring felt very well looked after and excellent personal service
Miller's went above and beyond would definitely recommend

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Sadly I lost my beloved dog Luther at…

Sadly I lost my beloved dog Luther at 2am in the morning. He had been ill with a heart condition for some time but went downhill so suddenly that he passed at home rather than at the vets. I was amazed to find Millers of Wokingham had a 24hr service and were literally 15 minutes away. I hesitated to call, I couldn’t believe they would be available at that time of the morning. I needn’t have worried, Lisa answered the call and though I had clearly woken her up she was so very kind and reassuring that this was what they do and nothing was too much trouble.
I took my boy straight there and felt relieved he was being cared for in a lovely environment rather than having to try to decide where was the best place to keep him at home until somewhere opened. The service from start to finish was simply perfect. I couldn’t have asked for more. My boy was looked after and every step was carefully followed as I wanted. I could not recommend this company more. What a beautifully put together service, please do not hesitate to use this wonderful business.
Thank you so much Lisa for all your help and kindness.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Dodgers cremation

I have just picked up my beloved dog , Dodger.Lisa and Richard were compassionate and very understanding.Nothing was to much,l would definitely recommend them to anyone else in the same situation.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

We recently lost our 17 year old dog…

We recently lost our 17 year old dog Fred. Millers were recommended to us and they were brilliant. Reacting and dealing with everything so quickly and efficiently with care and compassion during a difficult time. Highly recommend. Thank you

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

We unexpectedly lost our pet snake late…

We unexpectedly lost our pet snake late at night, and we didn't know what to do. Thankfully we found Millers of Wokingham which were open and ready to help, showing genuine compassion and care. They treated our snake with the same respect and empathy you’d hope for any beloved pet, which meant so much to us. We received his ashes the following day in a lovely box along with a certificate and forget-me-not seeds. Their kindness brought real comfort during a very difficult moment.
Thank you Millers, for everything.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic local family business

Lisa made the whole experience of dealing with the loss of our 15yr old cat Jasper so much easier, nothing was too much trouble. Everything was completed in a very short time scale and we were kept updated every step of the way. The service provided was fantastic and Lisa is a wonderful person and so easy to deal with. Thank you

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Lisa was compassionate and empathic

Lisa was compassionate and empathic. Made us feel like our girl was special. Nothing clinical just a beautiful place to be. Highly recommend Millers very happy and felt completely comfortable. The paw print and forget me knot seeds were a lovely touch. I liked the idea that Millers is a family business. Lisa kept up fully informed. She rang to say our girl was with her which gave us comfort knowing she wasn’t in the vets all weekend

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Millers are honestly just…

The team at Millers are honestly just fantastic. The kindest most understanding people. They handled the transportation and cremation of my beloved pony of 23 years and I really couldn’t have asked for more. I am so deeply thankful and would highly recommend them.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I lost my little chihuahua to a tumor, it broke my heart and millers picked him up straight away and looked after him until he was cremated later that day. I got a call the following morning saying he was ready to go home. What an amazing place and the service couldn’t have been any more perfect. They looked after my little boy and me. Highly recommend this wonderful pet crematorium.

April 11, 2025
Unprompted review

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