Millers of Wokingham Reviews 46

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, empathy, and professionalism during a very difficult time. People frequently highlight the outstanding service, noting how supportive and caring the team is throughout the entire process. Consumers are particularly impressed with the product offerings, such as caskets, urns, and personalized keepsakes like paw prints and fur clippings. The customer service is repeatedly described as amazing, with many appreciating the prompt, respectful, and understanding approach, even offering round-the-clock availability.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff, especially a... See more

Service

Reviewers highlight positive aspects of service, consistently praising the compassionate and respectful... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality of caskets,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff, like a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My beautiful little boy Teddy passed away yesterday, Lisa at Millers was amazing. At such a difficult time she was compassionate, empathetic and beyond helpful. Teddy was collected straight away and L... See more

Rated 5 out of 5 stars

We would definitely recommend Millers of Wokingham to everyone. Their service was superb when our dog passed away. This occurred on a Sunday and we were so pleased to find Millers as they were open... See more

Rated 5 out of 5 stars

Having just lost my beautiful Burt cat of 17 years, Lisa contacted me to let me know she had collected him and he was safely in her care, Lisa's calmness, compassion and kindness was so reassuring to... See more

Rated 5 out of 5 stars

Lisa and her team are phenomenal. Our gorgeous girl Vespa passed over rainbow bridge last week and within 2 hours she was collected from Mulberry House Vets. Lisa is so empathetic and caring, and kep... See more


Company details

  1. Pet Funeral Service

Written by the company

Pet & Equine Cremation Service - We are an independent family business offering a dignified and compassionate service during what is a difficult time for any horse or pet owner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

46 reviews

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Rated 5 out of 5 stars

Amazing experience great business

The day of loosing our Alpaca was an extremely difficult time trying to find a place to take him for cremation, having received many declines over the phone, these answered with a lovley manner and no negativity, there was nothing they would not do to help. When we arrived with our alpaca they had all the time in the world, respectively took him from us and sorted him, sadly we could not collect him for a good month or so as we were very busy but we arranged collection and the whole experience was loving respectful and calm. Lisa was amazing and the cost was affordable. It is clear the animals matter to this family run business and not profit first. Thank you for all you did. We have hour details now and did not know you existed. Again thank you

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Binks and Lola

We lost Mr Binks and Lola within 3 months of each other. Lisa was great in organising the collection of both from the vets and she was very considerate with us giving us time to adjust to our loss and there was no pressure on us to collect the ashes which were very well presented I can not thank them enough for all their help.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Maya’s cremation

I cannot thank Lisa and Richard enough . Lisa was just so brilliant very professional and looked after me while I was grieving for my Beautiful Maya. And the service was done beautifully and I had my Mayas ashes back within 48 hours as promised. So thank you.

February 12, 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

We are so sorry that you found yourself in the position of needing our services and are extremely grateful to you for taking the time to leave this review. Thank you.

Rated 5 out of 5 stars

Recent loss of Westie

We recently said goodbye to our beloved Westie. Through the whole painful process, Lisa was empathetic and considerate. She did what she said she was going to do - punctually. We are very greatful for the way Millers handled our loss. We cannot recommend them highly enough.

February 1, 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you Simon for your kind words which are very appreciated.

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Millars of Wokingham and was very pleased with everything, especially with it being a very sad time. From Lisa picking up my fur baby on the same day to our phone call explaining the process etc. Lisa was very empathetic and kind and helpful. I would thoroughly recommend this company! 5 stars all the way! Thanks Lisa!

February 8, 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you so much Lisa for your lovely review which is very much appreciated.

Rated 5 out of 5 stars

Wouldn’t hesitate to recommend Richard!

I have had Richard come out to two of our unfortunate losses of ponies at my retirement livery. Both times he couldn’t have been more professional, he was patient whilst we plaited one’s mane and allowed their owner to say goodbye. Always welcoming and friendly despite the ungodly hour. Wouldn’t hesitate to recommend him, and will use him again when the time unfortunately comes again.

June 18, 2024
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you Daisy for your kind words which are always very appreciated.

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