Millie & Ralph Reviews 11,405

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing items as beautiful, well-made, and exceeding expectations. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and well-packaged. Reviewers also appreciate the helpful and knowledgeable staff, who provide excellent service and make the ordering process smooth and easy. However, some customers experienced issues with delayed deliveries or incomplete orders, leading to disappointment and a need for improved communication regarding shipping updates. A few other people also felt that product sizing descriptions could be clearer, as some items did not fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as beautiful,... See more

Quality

People report positive experiences with quality, consistently praising the exceptional and beautiful quality... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers impressed by the overall product and service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first time parents and visiting other shops, we found Millie & Ralph to be very informative with the employees having large knowledge on all the items in store. The staff where not persuasive to... See more

Rated 5 out of 5 stars

Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more

Rated 5 out of 5 stars

The outfit I purchased for my daughter and gorgeous Grandson Theo arrived and it's absolutely beautiful...unfortunately as he's so tiny it drowned him but he still looked extremely cute all the same.... See more

Rated 5 out of 5 stars

Amazing find! First time using this company and found the website very easy to navigate. The baby clothes I bought were not only gorgeous, but were great quality too. The order arrived super fast and... See more


Company details

  1. Baby Clothing Store

Written by the company

Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Store Experience!

We came to store today and ordered our full travel system bundle. It was fantastic! So much choice, so much room to try out all pushchairs / car seats to find the right one for us.
Sophie greeted us, but we were free to look around at our leisure, and didn’t feel pressured by any of the girls!
When we needed advice on the folding, car seat adapters etc. Sophie was happy to help and showed us everything about our chosen system.

Overall a lovely experience and so happy with our purchase ☺️🌸

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling customer service…

Absolutely appalling customer service and very poor product! I ordered a personalised outfit in which was done at someone’s home which was confirmed, It was sent to me which had animal hair on it! I contacted their customer service and they Then told me I need to wash it! It’s meant to be brand new I can’t pre-wash an item with tags that is a gift for someone.
Follow on message from the comment sent below:
The customer service has been absolutely shocking all I wanted was to have a brand new personalised vest for my best friends baby and through back and forth email with yourself I had no solution to this.
After the emails back and forth they never once offered me a replacement but after reading my review they have sent me a email saying after my review on here they would have replaced my vest but now they can’t since reading my review!
A replacement vest should have been offered in the first place and I’ve got pictures of proff of the animal hair so this is a honest review I really wouldn’t bother wasting your money! There are plenty of other small businesses on Etsy that would be so much more accommodating!

March 23, 2026
Unprompted review
Millie & Ralph logo

Reply from Millie & Ralph

Hi Claire

Thank you for taking the time to leave a review however we are extremely saddened to read these comments following our emails. You originally contacted us providing multiple photos of the item showing small thread fibres on the sleepsuit. You were advised that sadly due to the nature of our business and these being personalised alongside knitwear and embroidery personalisation small fibre transfer is possible. We stated that all personalisation is done "in house" in our warehouse not that this was done in someones house which was clarified to you after you misinterpreted this. Following on from this you it was included in our email a recommendation to wash all baby clothing to remove any fibre particles and as good hygiene before wearing - you were not told to wash this as it wasn't brand new or to do so before gifting this. As we have confirmed in multiple emails it isn't possible for animal hair to be on the garment as no animals are in our premises. I'm disappointed that despite this being clarified and subsequent emails exchanged you included this in your review despite the misreading of our emails being discussed.

Kind regards

Ben
Millie & Ralph

Rated 5 out of 5 stars

We went in today looking for a travel…

We went in today looking for a travel system. The staff were very helpful, answered so many questions and were extremely friendly. We didn’t realise the stores closing time and offered to come back another day to complete our purchase, but the staff went above and beyond to look after us despite this. I would highly recommend them!

March 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look