We've been customers of Millie's Cookies for years and have mostly been happy with the service and quality. Our latest complaint though has seemed to fall on deaf ears - still waiting to hear over 2 w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Positives - large cookie arrived on time and nicely presented Not so good - just didn't taste great. it was okay but could have been fresher. Overly sweet and couldn't taste much else except sugar.
Company replied
Although it does look good(!), the big celebration heart shaped cookie was unfortunately, not quite heart shaped, you can tell it was close and meant to be though! This could be down to how it m... See more
I get giant double millies cookies maybe two or three times a year, usually they are brilliant but the one we got last week was quite disappointing, there's usually a lot of icing sandwiching the cook... See more
Company details
Written by the company
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Contact info
32 Jamestown Road, NW1 7HW, London, United Kingdom
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3.3
Average
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Reply from Millie's Cookies
We appreciate your positive feedback! We are so happy to hear that you enjoyed our delicious and well-decorated product and excellent delivery service.
Kind Regards,
Millie's 🍪
Left my food parcel in a blue waste bin…
Left my food parcel in a blue waste bin and marked it as delivered and signed by me which never happened. Unhygienic, unacceptable, and customer service refused to resolve it. Still waiting for a refund.
January 15, 2026
Unprompted review
Reply from Millie's Cookies
We're so sorry your food parcel was left in a bin and marked as delivered without your signature. I can see this has already been resolved with you.
Kind Regards,
Millie's 🍪
Last time ordering
Last time ordering. Had many personalised cookies over the years, but something has gone drastically downhill. Ordered a giant personalised cookie to be sent to my Daughter while she was away from home for the first time on her birthday. What arrived was shocking, thinly iced with what I can only describe as holes poked in the icing. Vastly different to any that I have received before. Quality control appears non existent and complained to customer service with absolutely no response.
30/01/2026 - Thank you for your reply, however I have had no email following my complaint on the 23rd Jan, nor have I had another following your response to my review yesterday, and I have checked my junk folder too.
January 21, 2026
Unprompted review
Reply from Millie's Cookies
We're very sorry to hear about the poor quality of the giant cookie. I can see that my colleague had responded to you on the 23rd Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Really dry and out of the 5 choices…
Really dry and out of the 5 choices only 3 flavours available on pickup!
January 24, 2026
Reply from Millie's Cookies
We're sorry the product was dry and that fewer flavours were available than expected. We appreciate your feedback and we'll look into this.
Kind Regards,
Millie's 🍪
Still awaiting response from customer…
Still awaiting response from customer service in regards to complaint put in about order collected over a weeek ago
January 20, 2026
Reply from Millie's Cookies
Thank you for getting in touch. I can see that my colleague had responded to you on the 21st and the 24th Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Avoid…
Ordered an anniversary cookie for our first wedding anniversary. It arrived damaged and completely ruined the occasion.
Despite this, Millie’s Cookies refused a full refund and would only offer a replacement or 50% off, even though damaged goods should be fully refunded.
For a £26 cookie and a large company, this is unacceptable. Hiding behind policy instead of following basic consumer rights is extremely disappointing. I am now having to go to the effort of going to Trading Standards.
Avoid ordering from here.
January 20, 2026
Unprompted review
Reply from Millie's Cookies
We regret that your anniversary cookie arrived damaged, ruining the occasion. We understand your disappointment with our resolution. I can see that you have received a full refund and we are sorry you if this resolution has not met your expectations.
Kind Regards,
Millie's 🍪
Ir was my sons 21st birthday
Ir was my sons 21st birthday, and i wanted a message putting on. I spoke to Millies, and they said it was just put on the packaging. They just wasnt bothered.
January 23, 2026
Reply from Millie's Cookies
Thank you for taking the time to leave us feedback. I can see that you ordered the Happy Birthday giant which does not allow for personalisation. I can confirm the message you included was the gift note and that this did not meet your expectations.
Kind Regards,
Millie's 🍪
Husbands bday cake
The cookie is very big and very yummy my husband was so happy to get this for his birthday as he hates cake
January 21, 2026
Reply from Millie's Cookies
We're happy to hear that the cookie was a hit! It's wonderful your husband enjoyed it as a birthday treat. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Missing Use By Date
The cookie came on the day of requested delivery, the look is spot on, although it is much much too sweet. Also, the cookie hasn't come with a Use By Date on it anywhere!! I'm pretty sure that's a legal piece of information required on all food products. In fact I know it is as I run a kitchen. So it's the non existent Use By Date that's let you down. It's not even on the receipt
January 21, 2026
Reply from Millie's Cookies
We appreciate your feedback and are glad the cookie arrived on time and looked good. We're sorry it was too sweet, I am currently looking into the issue with the use by date and will send you an email with our findings. Thank you for bringing this to our attention.
Kind Regards,
Millie's 🍪
Customer service is non-existent.
We ordered a giant cookie for a business objective, and it came broken. I understand these things happen, but the real issue is that I have tried to contact them 4 times about it and have not heard a single thing back, no confirmation, nothing - so basically you get what you order (albeit broken) but their customer service is non-existent, so just be wary.
Update to the response below - the issue is I haven't had a single email or acknowledgement from Millie's, so not sure what they are talking about!
December 3, 2025
Unprompted review
Reply from Millie's Cookies
We're sorry your giant cookie arrived broken. I can see that you have been in contact with our team and have responded to our emails. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We appreciate your feedback and are glad you found it delicious. Thanks for your feedback!
Kind Regards,
Millie's 🍪
Really lovely cookies but wouldn't…
Really lovely cookies but wouldn't really describe them as 'stuffed' still a little bit of chocolate inside and very tasty.
January 22, 2026
Reply from Millie's Cookies
We're happy you found our cookies lovely and tasty. We appreciate your feedback that they could be more stuffed. We'll consider this for future improvements.
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Gift for uni student
This was a congratulations gift sent to my son at university. Needless to say he LOVED it, it didn’t last long and it wasn’t shared!
January 19, 2026
Reply from Millie's Cookies
We're happy to hear that your son loved the gift! It's wonderful to know he enjoyed it so much. Thank you for sharing this positive experience with us.
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We're so glad the cookie cake was fantastic for your daughter! Thank you for letting us be a part of her special day.
Kind Regards,
Millie's 🍪
Great quality & tasty cookie
Delivered on date requested, beautifully iced as designed on the website. Cookie tasted great and was enjoyed by all.
January 19, 2026
Reply from Millie's Cookies
We're so happy it was delivered on time and beautifully iced! It's wonderful to hear that the cookie tasted great and was enjoyed by everyone. Thank you for your feedback!
Kind Regards,
Millie's 🍪
Brilliant and very tasty
January 20, 2026
Reply from Millie's Cookies
We're happy to hear that you found our food brilliant and very tasty! Thanks for your feedback.
Kind Regards,
Millie's 🍪
Quality has deteriorated
Much less icing than in prior years. Cake was very dry too. Disappointing.
January 22, 2026
Reply from Millie's Cookies
We appreciate your feedback and are sorry the cake was dry with less icing. We'll look into this. Thanks!
Kind Regards,
Millie's 🍪
Delicious cookies to cheer up dark wet…
Delicious cookies to cheer up dark wet January days !
January 20, 2026
Reply from Millie's Cookies
We appreciate your feedback and are so happy our delicious cookies cheered up those dark, wet January days!
Kind Regards,
Millie's 🍪
It was a birthday gift and perfect 👌 👍
It was a birthday gift and perfect 👌 👍
Arrived on time
Exactly as my friend designed it and taste amazing
August 6, 2025
Reply from Millie's Cookies
We're happy to hear that the birthday gift arrived on time and was perfect for your friend! It's great to know the design was exactly as expected and tasted amazing. Thanks for your positive feedback.
Kind Regards,
Millie's 🍪
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