Millies Wolfheart Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the high quality of the food and treats, and noting positive impacts on their pets' health, such as improved coats and digestion. The customer service and staff are frequently described as outstanding, with many appreciating the detailed, knowledgeable, and personalized nutritional advice provided. However, some customers were dissatisfied with the company's communication regarding price increases, feeling that loyal customers should have been informed. A few people also experienced poor service when dealing with specific issues, mentioning indifference from customer service representatives and a lack of timely resolution.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the food for clearing up digestion... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and extensive knowledge.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really great dog food and chews!

My 4 year old fox red Labrador Bernie does so well on Millie’s! We rotate him through the 50/50 range and he absolutely loves it!
He never gets issues with stomach or loose stools. We also give him the chews which he loves - especially the buffalo ears. Highly recommend Millie’s Wolfheart!

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Dog seems fine on this food

Dog seems fine on this food. As for people saying "they're great at recommending xyz" of course they are. They're trying their best to sell you their product. I don't work for them but I'm sure I could write a convincing story to make you buy their food too. Go in to most vets and THEY will try THEIR hardest to convince you to buy their own food, even if it's cr@p. Luckily, this stuff is good, but don't just fall for a cute story about how a certain product is "a wonder product" just because the employee is good at telling a story about it. Some people would believe sh1t is good for their pet if the sales person was convincing enough

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Got advice from Alison on the nutrition team about what food to try my 5 dogs on. Really helpful advice and transitioning onto the new food is going well. Fast delivery and will be using for all my dogs now. Highly recommend.

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very positive engagement from Millie’s Wolfheart

As a starting point the website is very clear and helpful. I sought advice in regard to what might be the best option of food for my puppy prior to making an order. The response from Elaine of the Nutrition Team was prompt and extremely helpful. Again, clear communication offering advice and options which were useful in my decision making.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice on food to gain weight

We recently asked Millie's Wolfheart for advice on the best food for our young and very active springer spaniel, who we struggle to keep weight on due to his high levels of activity. He had struggled with loose stools and toxic trumps too. Eve from the nutrition department emailed us very detailed advice on the different foods available, which we have followed with great success. Our boy has gone up from 16.3kg to 18.1kg in the space of a month on Peak Performance, which he loves, and we love even more as his poos are firm and easy to pick up, with very little in the way of gas (which had been a problem with all other non-Millie's brands we have previously tried). He's got another kilo or two to go before reaching peak weight for his frame, but we are confident he'll get there. Eve has even advised what food to transition him to once he reaches target and stays there. All in all, a brilliant service and a great range of foods for working dogs.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

More good advice

More great advice from Eve. This time on which treats suitable for 4 month old puppy. I have suggested they add age range suitability to the website.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful and prompt advice

Very helpful and prompt advice when first choosing which food to order for my energetic 1 year old Australian Labradoodle. She's been on her new 60/40 range for 2 months now. Whilst she took to it immediately, in the last week she's been reluctant to eat it unless some moisture (water or gravy) has been added. All the same, I rate Millies Wolfheart as a good quality food in comparison to some other brands.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great food and great advice

It took me a long time to find a food that agreed with my rescue dog from Cyprus. I was recommend Millie’s Wolfheart by a friend, so I contacted them for some advice and they were fantastic.

They really know their stuff and the food she has been on for the last 2 years leaves her stools perfect.

I’m getting another rescue pup and again, after consulting them about what food to try and I feel confident it was to buy and that my pup will be happy. Thank you for some much needed advice and great quality food

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and support, quality food.

One of my dogs has a really sensitive stomach and we hadn't ever found the right food. I spoke to a specialist at Millies who recommended me a food based on the breed, activity levels and sensitive stomach issues. It works great! I always get comments about my dogs coats. Love the selection of natural treats too.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Ticks all the boxes!

Really happy with the quality of the dog food and the service. Also very impressed by the advice about which variety to feed, based on individual dogs’ needs. Both my dogs (lurcher & JRT) are enjoying the food and are doing well on it - also seems to have solved the sensitive stomach problem with my little JRT. Definitely a Millies Wolfheart convert!

October 4, 2024
Unprompted review
Rated 2 out of 5 stars

DPD lets them down

i used this company for years, all through lock down.

i found them on www.allaboutdogfood co.uk and liked what i read

i have 5 dogs and often have dogs in foster, i buy a ot of dog food !

i moved to Scotland and had to stop using them as they only offer delivery via DPD and DPD in Scotland is so bad and i truly mean worse than what you're thinking !

i moved back down south and started using them again but again DPD has let them down, again i have paid for next day and DPD have send me a "sorry we missed you" message.

i've stayed in so not to miss them. i've used the farm address as there's always somewhere and someone about. i've updated and placed delivery notes with everyone and again DPD don't deliver

i'm now back to Akela, they offer different delivery services.

unless you have a positive DPD delivery person i wouldnt waste your money here

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Millies Wolfheart is brilliant for my…

Millies Wolfheart is brilliant for my miniature Schnauzer.

Following a life threatening reaction to Metacam my little Schnauzer was struggling to find a suitable food that his now sensitive tummy could cope with and packed full of nutrition. Before the reaction he was enjoying a mixed raw diet. I tried several of the vet’s recommendations but still his poops, coat and well-being was struggling.

Then a friend recommended Millie’s Wolfheart so I gave them a call. Wow what excellent customer service. I was treated very well and given full explanations of the food they offered, the ingredients and the best one to try my little schnauzer on. Oscar has to have a single protein food now, which was suggested before I even mentioned it by the nutritionist.

He settled brilliantly transitioning to Millie’s Wolfheart and even gets excited now at meal times. He clears his bowl every time, has perfect poops and seams more energetic - even being a little naughty which is great to see.

I’m so pleased to finally have my cheeky little schnauzer is back, fit and enjoying his food again.

Well done Millie’s Wolfheart and thank you for all the support and guidance received.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Advice & support

Our dog appears to enjoy her Millie’s food & I find the support & advice they offer very helpful. They are contactable by email & respond very quickly. I’ve made use of their advice on various “issues”

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Millies Wolfheart 100% for Teddy

We have been using Millies for about 3 years now. It was recommended by a friend our Teddy is an 8year old Sprollie had awful problems with his digestion and faeces always runny. He also had to lose some weight because of arthritis.
We have had the best experience for his digestive issues no longer a problem our own vet recommended feeding Ted who was 29kg for a 25kg dog to loose his weight he s now a healthy 23kg which helps his arthritis not carrying the excess weight.
100% Millies Wolfheart for us.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Nutritional Support

Eve replied very quickly, with detailed and very helpful advice regarding changing my puppies food as he grows older. Can’t fault Millie’s prompt and professional service and support from deliveries to queries. Thank you!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

We have been looking for so long for a high protein but low fat food as an alternative to raw after a diagnosis of pancreatitis so the need to switch to a low fat diet. We received such detailed and helpful advice from Eve and on paper, this product really does tick all the boxes for what we have been looking for. Can’t review the food yet as we have just placed our first order but if it’s anything like the help and support this company offers then we will have found everything we have been looking for.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Millie’s love at first meal for a new Labrador Puppy Ted / Teddy

Having just purchased a Labrador puppy and not wishing to feed raw unless absolutely necessary we started researching Kibble brands , gosh didn’t realise how many brands are available in the UK to choose from . Many five start KC breeders recommended Millie’s Wolfheart and agreed to transition our pup “ Teddy “ on to Riverside mix , checked with the Millie’s nutrition team and they agreed this would be the best option for a 9 week old boy Labrador puppy weighing in at 8.5 KG . Ordered a 7 KG bag to start with along with a Riverside puppy pack . Arrived within 2 days of ordering. Now onto Teddy a puppy with so much enthusiasm with food , currently on 75 g x 4 per day and he absolutely loves it , clearing his dish in less than a minute, he eats so quickly we soak in warm boiled water for 20 minutes prior to feeding .Teds stools are exactly as they should be which is a bonus whilst house training.Millies is a good honest option for a great value food without all the hype that accompany so many brands , Riverside has a 68 % rating on “ allaboutdogfood “ web site . Teddy is flying the Millie’s Wolfheart British Dog Food

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Quality at a good price

Very Rare you get affordable dog food that is great quality

This isn't just like.every other kibble out there... High meat content and no grain etc etc.

The feeding guides are very handy and easy to understand, and are accurate.

You will see your dog getting leaner... Chill out and wait on them building more muscle...

Ps.. even the free delivery is very quick. Depends on your area I guess, but for Dundee it is amazing.

1001584569

September 16, 2024
Unprompted review

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