Millies Wolfheart Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the high quality of the food and treats, and noting positive impacts on their pets' health, such as improved coats and digestion. The customer service and staff are frequently described as outstanding, with many appreciating the detailed, knowledgeable, and personalized nutritional advice provided. However, some customers were dissatisfied with the company's communication regarding price increases, feeling that loyal customers should have been informed. A few people also experienced poor service when dealing with specific issues, mentioning indifference from customer service representatives and a lack of timely resolution.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the food for clearing up digestion... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and extensive knowledge.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Clean plates each time

I have 2 dogs, one which will eat anything and it shows and the other a complete nightmare. I have thrown out more food and worried more about him not eating enough. I have always fed raw but this one just doesn't seem fussed. I have tried a few other brands but again he will sniff and walk away. I don't keep food out all day and was getting quite concerned about his lack of interest. I then saw someone recommending Millies and ordered some sample bags. I also contacted their support team who recommended some food to try. Tracker, a low fat one for the dog who eats anything and Peak Performance, higher fat to gain some weight on the other. So far so good. We have had clean plates each time.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

My dogs have been on Millie Wolfhearts…

My dogs have been on Millie Wolfhearts from day dot, service and delivery is always quick and easy.
Any questions I’ve had, I’ve got a quick response with all the information I needed. Highly recommend.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Best high quality dog food …

I have used Millies Wolfheart for the last few years with all 3 of my dogs , I would never consider changing . I know that my dogs are getting the best quality food . It is an excellent price for such a high quality food . I’ve contacted Millies Wolfheart several times for advice to what type of food to change my puppy from and my other dog . I’ve had the best advice , nothing is ever to much for Millies Wolfheart . I always highly recommended them .

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

I reached out to Millies for advice for…

I reached out to Millies for advice for my WCS (2.5 year old) pup he is fussy, due to me feeding different ranges so I wanted a good quality food with great range. Eve was really fabulous at advising which products would be suitable based on his breed, weight & excerise. I trialled a pack first and my pup demolished his food so have just placed an order for dry and wet food. Super quick professional response and super quick delivery. Thank you so much.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

had email communications with Eve she…

had email communications with Eve she has advised me amazingly and explained the reasons behind her recommendations rather than other recipe’s feel very informed and comfortable to ask any questions, Thank you!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

I asked for advice and provinance of…

I asked for advice and provinance of this food.
I got a wonderfully helpful and informative e mail back, with no sales pitch.
I am filled with confidence and will purchase the recommended product (my dog trainer suggested this product)

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service and advice

Best customer service and advice. You can actually see from the way they respond to customers that they care about their product/business and the wellness of the furry clients.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

My dog has been on Millies Wolfheart…

My dog has been on Millies Wolfheart (Riverside) for almost three years. She looks stunning and we are alway being complimented on how healthy she looks. Ive often read at how helpful the team are should you ring and ask for advice. Well, I can categorically say this is the absolute truth. I rang with a query and they couldn’t have been more helpful with advice etc. I wholeheartedly would recommend them without a doubt.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience

We were thinking about switching our dogs’ food to Millies Wolfheart, but had a few questions before committing to the change. I’ve emailed customer service and they were outstanding all the way through! Carefully tailoring their advice for my dogs’ needs and quickly answering all my queries. Now that our dogs have started their new journey with Millies, I can say that they absolutely love the food and I’m very impressed by the quality of the wet and dry food. The kibble looks extremely different compared to the inferior quality ones. It is rich and smells great. The wet food in particular is great, lovely to see vegetables in the can and smelling the actual meats described on the tin. I’m extremely happy with our decision to switch to Millies Wolfheart, truly a great brand for an affordable price :)

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

We have used Millie’s for the last year…

We have used Millie’s for the last year due to our older Doberman having a chicken allergy. We have now added another Doberman puppy to our family and emailed them to ask for advise on food. Eve emailed me back with a wealth of knowledge and advice on which foods our puppy needs at different stages of her life.
I would highly recommend Millie’s to anybody looking for an excellent food and great customer service.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Moved our puppy into Millie’s after his…

Moved our puppy into Millie’s after his kibble wasn’t agreeing with him. Saw an improvement within two days and fingers crossed it will continue. I emailed for advice before purchasing and they were super helpful and even advised on what point I can try other mixes. Would definitely recommend.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Love this company, so helpful

Love this company- such excellent response times and helpful nutritional advice. After 2 adoptees and now a puppy, I’ve always come back to them as they also rate highly on All About Dog Food listings.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Just wanted to express how excellent…

Just wanted to express how excellent customer service Millie’s Wolfheart has, I was due a 24 hour track delivery on the 14th August get a notification from Royal Mail that it is delayed tried to track the next day tracking system is saying pending, I called Millie’s Wolfheart customer service and the nice lady on the phone sorted a new order out for me and now sent with a different courier. Your customer service is 100% thank you

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

With the arrival of our new Puppy and wanting to switch food brands I telephoned Customer service. Staff were knowlageable and very helpful with all my questions. Given great advice and selected a product suitable to our needs. Almost 2 months in and our not so little pup is thriving and looks an absolute picture of health with the most amazing coat. Highly rercommend Millies Wolfheart to anyone. Thank you.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

My dog thinks Millies Wolfheart is the absolute best

I have been buying Millies Wolfheart dry dog food for my boy since we got him on the recommendation of the previous owner. He absolutely loves it and recently I contacted their nutritionist for advice about changing the recipe to give him a different taste. I received the reply the next day and was very pleased with the speed and their advice. Well done Millies Wolfheart.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Helped settle our English Setter's tummy problems

Great quality food at a fair price. Our English Setter had been fairly 'loose' for the first year of her life and was struggling with some bouts of colitis, we believe her diet was too rich (we had originally used Orijen and then Millie's Riverside mix which were both poultry based). When I asked the Millie's team for advice it was recommended that we switch to the Gundog Mix which is good for sensitive tummies as it is mainly white fish. Immediately since putting her on this recipe 4 months ago, our dog's tummy has been perfect for the first time ever and she is happy and healthy! No need for any kind of 'special' or 'gastro' diet food from the vet!

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

I was given really helpful, prompt advice regarding moving to a total Millies woolfheart diet. Very satisfied with the kibble and range of healthy treats.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I needed help selecting the best…

I needed help selecting the best product for my puppy. I received a prompt response from Eve, the animal nutritional advisor, with extensive information and advice. I have ordered the puppy pack based on that advice. I am looking forward to the delivery.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Great Product Undermined by Terrible Customer Services

We have been buying from Millies for 3 years. This time the delivery of wet food was randomly split by DPD to two deliveries spaced out over the afternoon causing difficulties for my job. Things can go wrong on occasion and customer services are meant to be there for when they do. The 'Computer says...' attitude of the staff including the manager left an unpleasant taste. They as much as said they don't care about problems for their customers, it is up to them what they do.
Not sure if I will continue with them, I am looking at alternatives.
Follow up - Yes, DPD actually did well to limit the time between the two deliveries. However, the issue is about the attitude of Customer Services, which doesn't seem to be understood.

July 26, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Good afternoon,

Thank you for your review, unfortunately we can't choose the times that DPD deliver parcels or plan there routes, on very rare occasions parcels do get split over 2 deliveries with 2 different drivers this is totally out of our control, this can happen due to breakdowns etc in the DPD depot, We did try to explain this and apologised for the inconvenience this may of caused, I can see from DPD it was 1 hour 10 minutes apart that your orders were delivered.

Alternatively a safe place can always be requested for deliveries.

Sorry you're not happy with the outcome of this delivery.

Regards
Millies Team

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