Millies Wolfheart Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the high quality of the food and treats, and noting positive impacts on their pets' health, such as improved coats and digestion. The customer service and staff are frequently described as outstanding, with many appreciating the detailed, knowledgeable, and personalized nutritional advice provided. However, some customers were dissatisfied with the company's communication regarding price increases, feeling that loyal customers should have been informed. A few people also experienced poor service when dealing with specific issues, mentioning indifference from customer service representatives and a lack of timely resolution.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the food for clearing up digestion... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and extensive knowledge.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful company with good quality…

Very helpful company with good quality food. Great customer service too.

July 25, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your lovely review,

Please don't hesitate to get in touch if you need any help or advice with our products.


Kind regards
Millies team

Rated 5 out of 5 stars

Thank you.

I have been a customer for years my dogs doing really well on their food. Recently had a query as I of my Pointers has a medical condition. My query was answered quickly in an informative and professional manner.
Cannot recommend highly enough

July 25, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, I'm glad your dogs are doing well on Millies, please don't hesitate to contact us with any more queries.

Kind Regards
Millies team

Rated 5 out of 5 stars

Great

Have fed Millie’s to my dog for over a year - great food and great price for the quality. The staff are extremely helpful and knowledgable in helping to choose the right food. Delivery is also really fast. I do wish they would do more incentives like a loyalty system or discounts though

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service at Millies Wolfheart

The customer service at Millies Wolfheart is on another level. Quick to respond, friendly and informative.
Eve, the Animal Nutritional Advisor has been wonderful. She is extremely knowledgeable and has advised me brilliantly on my Labrador's various issues. I am about to order some sample bags, so hopefully all will go well. Thank you!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend Millie’s to lots of people

I recommend Millie’s to lots of people. They are always so helpful with providing excellent advice on diet and allergies etc. My dog has been on Millie’s since about 10 weeks and he’s thrived on it. We also get treats and chews. Great quality.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Really good advice and dog food …

I have been feeding my dogs Millie’s Wolfheart for 7 years and have had very happy dogs. I have often asked for advice and they are extremely helpful. I have Hungarian Wire Haired Vizslas and have never had and dietary problems since feeding Millie’s Wolfheart

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and support

My dog has recently been diagnosed with chronic pancreatitis. I contacted Millie’s Wolfheart after some research but looking for advice. Sarah who picked up my query was absolutely amazing, offering great advice on what to try from the range and also offering phone support if required. I’ve been blown away by their customer service and it honestly felt like Sarah cared about getting the best outcome for us. Would 100% recommend

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Asked for advice regarding my…

Asked for advice regarding my underweight dog. Alison was very helpful in understanding my dog, its activity levels and providing a recommendation of food type based on activity level. Great supportive and knowledgeable service. Dog loves the food and im looking forward to seeing him put on a few pounds.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Dietary recommendation for pancreatitis

I made contact with Millies Wolfheart as my dog had a recent vet admission for treatment of pancreatitis. I provided details of my dogs breed, weight and age and the customer service team came back almost immediately with an informative email about dietary recommendations. Very happy with the service. Thank you

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Responsive company

First contact with company and very impressed. Asked for some advice on feeding and got a very quick and very detailed helpfulul response. No pressure to go on and buy.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Really great knowledge staff!

I have contacted Millie’s on two occasions for advice on what is best to feed my dogs and both times have been brilliant. Really thorough and informative, staff really seem like that care which is lovely! Thank you :)

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service, Great food…

I have contacted Millie’s twice for advice on food for my lab pup and older lab. They’ve always got back to me the same day with great advice. Both dogs have been thriving since I made the swap over to Millie’s earlier this year. Pup is growing steadily and older lab no longer searches for treats all day and is looking fit and healthy.
Fast delivery and always top quality

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Eve is an expert and truly fantastic!

I initially started buying for an older husky and she LOVED this. Then I bought some extra bags for my partners staff x lab and he would always finish the bowl (despite not typically doing this with any other food!).
Most recently however, I got a puppy. I wanted to know more about the puppy packs so I emailed late one Sunday evening and got a response the very next day. Not only was she extremely informative but she gave a breakdown of so many different options. The information provided had specific links and she gave me plenty of options that I could use.
Truly fantastic and I’m over the moon with the service received!!

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently excellent service and quality

I’ve fed Millie’s to my dogs for many years and never been disappointed; my dogs have thrived. On contacting them today for a discussion about the needs of my new puppy I received an extremely thorough and helpful response of the type that I have become absolutely used to from this wonderful company.

June 5, 2024
Unprompted review
Rated 2 out of 5 stars

Whilst we’ve used Millie’s dry food for…

Whilst we’ve used Millie’s dry food for years, we started mixing with the tinned food. Sometimes the tins were damaged on delivery so we didn’t use them, others appeared in tact. After the 3rd batch of food delivery our dogs started getting awful dihorrea and we assumed it was a stomach bug. We put them back onto the dry food and they were fine. I’ve emptied the cupboard in which we stored the tinned food and there’s a brown mark under the tins. It would appear even though the tins look in tact, they are somehow taking in air / leaking l.

April 23, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for sharing your review, if any tins have been damaged during transit and we are informed of this we would look to get these replaced for you, customer services can always be contacted via email for any issues like this.

Regards
Millies Team

Rated 5 out of 5 stars

Advice request on the best food for our dog

We asked a question via email about advice on which food to give our 7 year old Lab. A detailed and very helpful reply gave us the answers. We've fed him Millie Wolfheart food for about 6 years now and will continue to do so. Its not cheap but the best rarely is...

May 28, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact us if you need any more help or advice on our recipes.

Kind regards
Millies team

Rated 5 out of 5 stars

Excellent as always I’ve asked a few…

Excellent as always I’ve asked a few times for advice on feeding my Rottweiler
Always got a quick reply and very informative

May 28, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, we hope your Rottweiler is enjoying Millies, please don't hesitate to contact us if you need anymore help or advice on recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Really quick and detailed reply…

Really quick and detailed reply answering all my questions and also adding more useful advice. Excellent customer service

May 22, 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

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