Millies Wolfheart Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the high quality of the food and treats, and noting positive impacts on their pets' health, such as improved coats and digestion. The customer service and staff are frequently described as outstanding, with many appreciating the detailed, knowledgeable, and personalized nutritional advice provided. However, some customers were dissatisfied with the company's communication regarding price increases, feeling that loyal customers should have been informed. A few people also experienced poor service when dealing with specific issues, mentioning indifference from customer service representatives and a lack of timely resolution.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the food for clearing up digestion... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and extensive knowledge.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Millies Wolfheart

We have used Millies Wolfheart for the past 12 months for our JRT Billy - he loves it. The product is excellent as is the service. Sarah from the Nutrion Section has been extremely helpful with feeding advice for Billy- where else in this day and age do you get Customer Service that answers your email in 24 hours. We will continue to use Millies Wolfheart we love it.

May 23, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, we hope Billy is enjoying Millies, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Excellent product and service

Been using Millie's Wolheart Gundog Mix for a year now. My Golden Retriever loves it and is doing so well on it. Just about to start a new puppy on the Ranger Mix.
Delivery is quick even when using the free service and customer service is excellent. I've had so much good advice when I've needed it and you get to speak to people who know the product

May 20, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, we hope your puppy is enjoying Millies, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 3 out of 5 stars

I have been using Millie’s wolfheart…

I have been using Millie’s wolfheart for almost 4 years. Always arrives quickly and usually don’t have any issues with the quality but I have noticed recently some of the wet food is quite dry and the amount of jelly at the top of the tin has increased. With how much the price has increased over the years it’s not the quality I would expect.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Really great company with a superb helpline that really helped me tailor the ideal food for my dog. Delivery is always reliable and the food quality has never wavered.

May 2, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Excellent

Excellent! We moved our very skinny rescue Springador onto Millie’s Wolfheart food and she’s THRIVING. Loves every meal and is now a perfect weight. We were so impressed that we recently put our Sprocker on the same (riverside mix), we have struggled with his gut health and tried what feels like every food possible but pleased to say he transitioned easier than I could have hoped for & no upset stomachs! A truly brilliant company with dogs welfare at the forefront.

April 22, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, we hope both your dogs are still enjoying Millies, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Best decision to switch from Royal Canine to this!

I have been using Millies for around 8-10 months and it has been amazing for our Golden Retriever. Before we switched to Millies we used Royal Canine which we thought was the best of the best but always gave my girl runny poops! Since the switch each poop is normal, firm and no more smelly gas! Their team is also brilliant, really helpful advice. I had a small order issue lately where I was sent the wrong item but it was so quickly resolved and refunded the next day delivery and a little freebie was given! Really cannot recommend Millies enough.

March 25, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes, I am so glad we could resolve you recent issue.

Regards
Millies Team

Rated 2 out of 5 stars

Terrible customer service

The dog food is good if pricey, however I've switched as a result of non-existent customer service.

Twice they delivered my order to a wrong address after adding random, incorrect lines to my address. I emailed asking to make sure this didn't happen a third time as it was getting embarrassing going into another business to ask for my wrongly delivered dog food again.

Sent an email, heard nothing for a month; sent another and it's now been six weeks of getting ignored. I'll take my money to a company prepared to talk to me when things don't go quite right.

January 19, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, we do have a customer service team available to speak to who can resolve any delivery issue they can be contacted on 01535 280319 option 2 or alternatively we do have a contact form on our website which can be filled in and sent direct to customer services, sorry you were not happy with our services.

Regards
Millies team

Rated 5 out of 5 stars

Very helpful advice on skin issues

I used Millies many years ago and have tried it again for my Golden Retriever. I wanted advice on the best food to address the dog's long-term itchy skin and the prompt reply was very detailed and helpful and gave me three options to try. Very good service.

February 20, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 3 out of 5 stars

They are going to send you the wrong food

UPDATE: I was finally sent the correct food 3 days after the original order and was refunded the express delivery charge. What happened it’s still an huge inconvenience for me and I don’t appreciate how the situation was dealt by the sales department. However, I do think it’s good quality food. I hope something like that will never happen again and was a one time off.

I was recommended this brand by many Golden Retrievers owners and as I have to swap my puppy food I decided to buy this brand. I was advised the best mix for my dog and ordered a bag with Express Next day delivery paying an extra charge as needed it urgently. They sent me the wrong food. I call and there was no help whatsoever, not only I was told that they couldn’t do anything because the customer service line was closed (at 5.30pm?!?!) but also there is no way I’m going to receive the right food for another 2 days as DPD already collected. SHOCKING service and SHOCKING customer service. I explained the urgency of the situation and surely there is plenty of way they could’ve rectify their mistake sooner than 3 days. Poor customer service, I would not recommend them. I still don’t know if I’m even gonna receive my order or even a refund. Shame on this company

February 14, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for review, unfortunately occasionally mistakes with packing do happen due to human error, our Customer services closes at 5pm, We did rectify this mistake immediately the next morning, by refunding your next day fee, sending the correct food with some complimentary treats added into your order and told you to keep or donate the incorrect bag of food, sorry for any inconvenience this may of caused you.

Regards
Millies Team

Rated 5 out of 5 stars

After afew teething problems with my…

After afew teething problems with my delivery, finally sorted out now.
I can honestly say that Millies Wolfheart are a great company, great dog food and staff who are very helpful too. Thank you Millies Wolfheart Team!

February 13, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, I'm glad we could rectify the issue with your delivery from DPD, please don't hesitate to contact us in the future if you need any help with your orders.

Kind Regards
Millies Team

Rated 5 out of 5 stars

Impressed

I've decided to change my retired greyhound's food as her stools were quite soft on her current diet. A friend recommended Millie's wolfheart and I decided to message them for advice in picking up the right food, they responded promptly, very thorough and helpful. She's doing great now on the new food, stools are nice and firm, also great price/quality. Would definitely recommend!

February 11, 2024
Unprompted review
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Reply from Millies Wolfheart

Thank you for your review, Its lovely to hear your greyhound is liking Millies, please don't hesitate to contact our team if you need any help or advice with any of our recipes.

Kind Regards'
Millies team

Rated 5 out of 5 stars

My review really is a 4.5 star

My review really is a 4.5 star, however I cannot do that and they are better than a 4 star, so 5 stars it is.

A great company, very helpful, very effi and tutritional team, great quality food. My only complaint is delivery. Ideally and option between the freight and next day would be ideal, as sometimes the free can take a week with dispatching. A 2-3 option at a cheapet rate of the next day would be perfect.

December 1, 2023
Unprompted review
Rated 3 out of 5 stars

Too expensive now

For many years I and two of my friends used to always buy our dog food from Millies, now we buy elsewhere. We all liked the quality but the price increases have been very large. It's now easier to get the same or better quality food elsewhere for a much better price. Although inflation has been an issue for all businesses and I would fully expect costs to increase to some degree. The cost of the same two 12kg bags I used to buy has now gone up 23% in a year. When I emailed asking why such a huge jump in price the response was essentially tough. 3 customers lost. All of us spending hundreds of pounds a year.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

My Golden retrievers have been on…

My Golden retrievers have been on Millies for 3 years now and love it. Firm poo and top quality food with no packing rubbish. Made in the UK and a good price for a good quality food.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Should have tried it sooner!

Millies has proved to be the dry food answer in this house. Daughter & I have five dogs between us with varied dietary requirements; two need low fat, two refuse all kibbles of any flavour, one loves any kibble but gets bad tummy regularly. ALL of them have continued to eat the big bags we bought after they ate the sample ones. We all know that purchase of the big bag means your hound suddenly refuses what they previously happily ate. Three Standard Poodles and two Lurcher are now, at last, on the same food. Hurrah!
They also eat all low fat tins when offered. Another result. So glad I finally tried Millies.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Had a slight mix up and received the…

Had a slight mix up and received the wrong training treats. I contacted Millie’s who rectified the issue very swiftly. Top customer service.

Quality of the products were their usual high standard. Very happy

January 4, 2024
Unprompted review
Rated 4 out of 5 stars

has anyone noticed a change in their…

has anyone noticed a change in their dogs and how hungry they are recently on Millie’s Wolfheart? Mine have been on this fab food for years and I love it…..BUT…..in the past 2-3 mths both my dogs are so hungry and literally shouting at me to feed them….which is unheard of!?! They are wormed regularly and have the same exercise. No health issues either. Just suddenly starving. Called Millie’s who denied any changes to their food but I have definitely noticed a change in two very different working dogs! Which is worrying? Really don’t want to change to another brand but wondering if anyone else has noticed anything? Other than this we love Millie’s dry Hunter Mix and their dry treats too. 🥰👍

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Can't imagine going any where else!

Have been using Millie's for a few months now for our Mini Schnauzer's main kibble and training treats.

The customer service with Millie's is second to none - from bespoke advice on which food range would be best for our girl, to giving us comfort that food will arrive on time / for when we need it running up to the festive period (and even a direct phone call on the same!) Time and time again I always feel like a valued customer of Millie's!

Can't picture a time when they won't be our one stop shop for feeding our girl. Also she goes NUTS for the Obedience mix and the Whistleblowers as a high value, natural treat. Thanks so much for all your help!

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Millie’s Wolfheart

Our English Cocker Spaniels are best served with this kibble dog food. Their stools are well formed and their health is brilliant. No artificial additives
And gluten and grain free.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Best dry dog food iut there

My dog has Turkey and veg dry. A £31 bag lasts two months which is incredible value, she is so excited every meal time and her poops have never been healthier. 5 stars all round

December 7, 2023
Unprompted review

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