Millies Wolfheart Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the high quality of the food and treats, and noting positive impacts on their pets' health, such as improved coats and digestion. The customer service and staff are frequently described as outstanding, with many appreciating the detailed, knowledgeable, and personalized nutritional advice provided. However, some customers were dissatisfied with the company's communication regarding price increases, feeling that loyal customers should have been informed. A few people also experienced poor service when dealing with specific issues, mentioning indifference from customer service representatives and a lack of timely resolution.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the food for clearing up digestion... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and extensive knowledge.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love this brand...

Love this brand.... almost as much as my labrador does. Riverside mix is a staple in our household now. Been using Millies for nearly 4 years, and couldn't be happier.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

If only I had found this food years ago!

If only I had found this food years ago! My rescue dog from Greece has suffered with a very delicate tummy since we got her four years ago and we have tried every type of food to rectify this (fresh, tinned, kibble, raw, cheap, expensive etc.) Nothing totally worked for her.
She has just recently been diagnosed with IBD so I researched massively on Google as I didn’t want to go down the drugs route if it could be rectified by the food she was eating.
Found MWH and emailed them to ask a few questions, I received a wonderful email back from Sarah asking all sorts of questions and was recommended two types of MWH to trial.
Wow! Almost overnight my dog’s stools went from seven a day (wet and soft) to three times a day (hard and firm.) I cannot say how happy I am to have finally found a food that agrees with her. She absolutely LOVES it and waits eagerly by her food bowl each meal time. She is so settled now and content as appears all of her tummy pains have been relieved. If you are like me and at a loss what to do please give this food a trial, it’s been a life changer for us.
Thank you MWH!

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

We have a 1 year old doberwho loves…

We have a 1 year old doberman who loves millies dry dog food. We tried loads of other brands but he got bored after a few weeks. I love that you can change the flavour with millies. I have taught cain to walk to heel with this dry food he just loves it. The best dry food 😋

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great combination of quality and cost.

I wanted a better quality food for our 6 year old male Labrador and did a lot of research. I didn’t want to feed raw and couldn’t afford the most expensive foods. On researching for a few weeks, I decided that MWH was the best combination of quality of ingredients and cost. So I emailed an enquiry as to which type of their food would be best for our dog and got a very friendly, detailed response. We bit the bullet and ordered a 14kg bag. (They do make sample bags by the way if you don’t want to risk your dog not liking the food.)
Our lab loved it, we did go back to a cheaper brand for a while but we have noticed such a big difference in his mood and behaviour after having put him back on MWH that I will keep buying it as long as I’m able. Small, firm stools and a beautiful coat, he’s full of beans and naughtiness which is just the way he should be. Highly recommended.

November 12, 2023
Unprompted review
Rated 2 out of 5 stars

Wet Food made my dog poorly.

My dog has been on Millie’s Wolfheart for many years and has been fine but the recent order of Salmon and Veg wet food has made her tummy very upset. Customer services have been good and are looking into this. I am sure the formula has been changed but they are saying not. Reluctant to order again.

November 1, 2023
Unprompted review
Rated 2 out of 5 stars

Tragic customer servise

using Millies for several years and I use 50% raw. I have tried many other brands just to make sure. still do, very open minded, you have to keep re-educating yourself. Breeder of border collies... there nose and backside soon tell you if the food is any good. Its the last couple of years of a dogs life when you will be a the vets a lot because of the long term effects of dry complete dog food.Customer service however is tragic. Very cute with a play on words, when asked a searching question they blank you...I thought it was just me..Dogs like all the kibble manufactures

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Ive been feeding this to my dogs for…

Ive been feeding this to my dogs for about 6 months or so now and i am very impressed. Many other similar, high quality brands charge a lot more!! I usually raw feed and this has certainly been the best alternative ive tried. My dogs still look great and so does their poop 🤣

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent dog food

Excellent food which was about the only one we found that our rescue dog could stomach easily. Switching between recipes has been seamless too with no need to gradually change over.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

So glad I found about about Millie’s

Fantastic customer service (emailed them about what to get for my dog) and a really detailed and helpful response. Ordered the trial packs recommended and my Lhasa Apso loves the kibble and (as a treat) the wet food. High protein content. Will definitely be switching permanently from my regular brand.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks for your support and advice …

We have recently rescued a dog and someone advised me to contact Millie's about my dogs food. I can not stress enough how helpful they were and the support they give to find the correct food for my dog Barney, a huge thanks and highly recommend

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic food, delivery and customer support. We moved over to Millie’s from raw 12 months ago and haven't looked back. Amazing service from Amy who is always available to answer ALL of my MANY questions. Fantastic advice to make sure my dog gains weight and has retained in. Thank you!

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

A brand that really cares

Millies wolfheart don’t just provide extremely good quality food for our dogs they also provide thorough and detailed advice. They were able to provide advice on weight loss support but also helping us choose a blend that would work for both dogs a puppy and a 7 year old that needed to lose a bit of weight. I would really recommend the food and the nutrition advice.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

I had a question about which food would…

I had a question about which food would be the best to transition my dog onto. The advice I received was brilliantly comprehensive, sensible and helpful. The animal nutritionist went out of her way to explain my options and offer support which in my view was so much better than I expected. Great company, great people.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Expert Nutritional advise for your dogs health

Being the owner of 2 flat-coated retrievers (& a long standing user of Millies-Wolfheart products); i requested some advise regarding the older of the 2, who was on a low-fat product yet had put on quite a bit of weight & seemed lethargic.
Angela kindly advised he could take a higher protein, lower carbohydrate approach as their meatier, but lower carb recipes are a little higher in fat, but this may be offset by the reduction in carbohydrates.
Following this expert guidance (which i have now tried by changing from the Tracker variety onto Countrside) I just wanted to reply & say a really big thank you.
Following your knowledgeable advise I switched him straight over your "Countryside" variety product & he's a different dog.
As well as losing a little bit of his bulk, he seems a lot livelier & more happy in his everyday self (not that flat-coats aren't always lively anyway!).
I'll continue to keep him on this product for he time being & obviously continue to use your products in the future for both him & his younger alter-ego (Brodie a female who's only 2.5 - she alternates between Countryside, Obedience & Salmon & Veg normally).
Many thanks again to you for your expert advise & also to the company for their top rated products. Keep it up!

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!!!

Amazing customer service!!!
I’ve been researching dog food for weeks now, Amy from Millie’s wolfheart answered more in one email for me than weeks of looking myself!! So unbelievably helpful, literally feel like their only customer!! Put my mind at ease and I now feel in control with my pup’s transition from his current food to theirs. Really can recommend highly enough. Also Amy!! Thank you. Absolute credit to your company!!!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Cocker spaniel dietary needs

I contacted Millies Wolfheart for diet suggestions for my working cocker. They were absolutely wonderful. Discussed my dogs needs in full and suggested 2 types of food. Even suggested a follow up discussion in a few weeks to see how she’s doing. absolutely first class service from the team

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great advice

I contacted Millie’s Wolfheart before purchasing food for my dog. I wanted a better food for her but with so many options I wanted some advice as to what would suit her best.
Amy couldn’t have been more helpful, giving me advice on what food she though would suit, by taking lots of information about my dog and came back to me with several options and pointed out the best for her sensitive stomach.
Would highly recommend, can’t wait to get the food and try it!
Thanks again Amy, you were great!

July 7, 2023
Unprompted review

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