Mindset Reviews 925

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making complex processes much easier to navigate. Many highlight the outstanding customer service, noting the team's ability to provide clear explanations, answer all questions, and offer consistent support throughout their claims. The overall service is frequently described as professional, efficient, and structured, leading to a smooth and positive user experience. People are particularly grateful for the personalized care and the respectful, understanding approach of the staff, which instilled confidence and reduced stress during what can often be overwhelming situations. The company's ability to secure positive outcomes for claims is also a recurring theme, with many expressing immense relief and satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and care... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process simple, easy... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more

Rated 5 out of 5 stars

Lisa with Mindset and her coworkers stuck by my side through the very frustrating, confusing process that goes on with these systems and processes. My advice is don’t give up and you get mindset to h... See more

Rated 5 out of 5 stars

Mary from mindset was all the way around awesome. She did my application, made sure I understood everything, and made sure I didn’t have any more questions. She did send me the name and number to my a... See more

Rated 5 out of 5 stars

The Mindset team & in particular my Case Manager Danae were absolutely amazing. Also, while I only worked with her for a brief moment, my Lawyer Laci was incredible. Patient, detailed, & actually too... See more


Company details

  1. Disability Insurance Company
  2. Disability Services and Support Organisation
  3. Mental Health Service
  4. Social Security Attorney

Written by the company

Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

925 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 stars if I could for Mary

The advisor was very patient and kind. She took her time and answered all the questions I had. She made an already frustrating situation a breeze. Thank you so much.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

The representative that I had

The representative that I had. Her name is Charlene, and she was absolutely wonderful. She was polite, courteous, knowledgeable, and very caring. SHE really explained things in a clear and understandable way.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Mary from mindset was very helpful with…

Mary from mindset was very helpful with getting my case started answered any questions that I might have was very helpful with everything that I needed to get done to get this process started. I appreciate her so very much for everything that she has done for me and I want to thank her very much for everything would highly recommend them for any help in any case that any body may need highly highly recommend them

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pressure of speaking with Sherief

I had the pressure of speaking with Sherief today. Absolutely wonderful, caring , patient and made the whole process easy and all electronically. Highly recommend and look forward to them handling my case. Communication was on point and did so continuous.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

My phone representative bria rivera was…

My phone representative bria rivera was wonderful. She was friendly and informative. My phone kept malfunctioning during the call and she had no problem calling me back persistently thankfully. I really appreciate her persistence.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was that…

What made my experience great was that Charlene was really down to earf and friendly, she made the initial process of signing up wirh mindset painless and swift. Thank you Charlene for installing my TV so nicely, the mount is incredible lol! 😅 Thank you for reals, am I getting ssi?

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Valerie McMurray is my point of contact and she is so nice and extremely helpful! She answers all of my questions and makes sure that I am comfortable and informed throughout the process. Highly recommend!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Desiree has GREAT customer service skills

Desiree was extremely helpful! My daughter and I worked together with her to get all of the intake completed. She was patient and informative and a joy to work with! I’m going to recommend MINDSET to another friend who is going through the same struggle. This customer service makes me very encouraged to have MINDSET representing us.

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

Thank god for Jenifer

Thank god for Jenifer I love her bro she helped so good because I've been through a lot and life is super complicated she helped so much let's hope this works she deserves a 10 stars

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Mindset

Highly recommend Mindset. My case manager Sherry Taylor is Absolutely Professional and on point. Extremely intelligent,Kind and Patient as well. If you need Disability benefits I highly recommend Mindset. Very Professional and Get Great Results.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Sherief is professional

Sherief is professional, personable, efficient, patient, quick to respond, and explains everything clearly. I really appreciate the help and explanations and concern from Mindset.

March 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look