Mindset Reviews 925

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making complex processes much easier to navigate. Many highlight the outstanding customer service, noting the team's ability to provide clear explanations, answer all questions, and offer consistent support throughout their claims. The overall service is frequently described as professional, efficient, and structured, leading to a smooth and positive user experience. People are particularly grateful for the personalized care and the respectful, understanding approach of the staff, which instilled confidence and reduced stress during what can often be overwhelming situations. The company's ability to secure positive outcomes for claims is also a recurring theme, with many expressing immense relief and satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and care... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process simple, easy... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more

Rated 5 out of 5 stars

Lisa with Mindset and her coworkers stuck by my side through the very frustrating, confusing process that goes on with these systems and processes. My advice is don’t give up and you get mindset to h... See more

Rated 5 out of 5 stars

Mary from mindset was all the way around awesome. She did my application, made sure I understood everything, and made sure I didn’t have any more questions. She did send me the name and number to my a... See more

Rated 5 out of 5 stars

The Mindset team & in particular my Case Manager Danae were absolutely amazing. Also, while I only worked with her for a brief moment, my Lawyer Laci was incredible. Patient, detailed, & actually too... See more


Company details

  1. Disability Insurance Company
  2. Disability Services and Support Organisation
  3. Mental Health Service
  4. Social Security Attorney

Written by the company

Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

925 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Shanelle made this experience very…

Shanelle made this experience very helpful and made sure I understood what I was signing etc . She understood everything I was trying to explain in my application and answered every question or concerned I had . I cannot say thank you enough for the help and support she has been for me . I def recommend them .

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

This message to the Mindset Care Team…

This message to the Mindset Care Team and the Case Manager Tammy, who was assigned to my case to help me with all the hard work she went though to process my paper work, I really appricate with all the help/support, the Team is appricated, thank you all again.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

He payed a lot of attention to the details of my case

He treated me with respect and kindness and did not hesitate to continue reminding me each time I cried, that if I got too overwhelmed or uncomfortable at any point in time, that he and the judge had no issues giving me a few moments to collect myself before continuing. I am very grateful for him, because he made me feel heard and understood. I highly recommend him as a lawyer.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I can say it was a process but with mindset help I finally got approved after being denied twice. Irene is so sweet and nice and I thank her again for all the help.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

It was such a relief

It was such a relief. Chelsea who helped me was amazing. I put this off for so long, and my tries alone were so frustrating. It helped so much to just have help.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

I’m absolutely grateful to the entire team at Mindset, from day one they’ve been so helpful, very responsive, friendly and helped me every step of the way! Pedro has always been there to help in anyway he can anytime I had a question and or concern! Would recommend Mindset to anyone needing assistance in navigating the process of filing for benefits!

March 10, 2026
Unprompted review

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