Substandard quality garments that fall apart after being worn once! Christmas gift that was bought for my daughter on black Friday fell apart after being worn once. Minga's response finally today,was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No response from customer service at all. Emailed using the "contact us" page on 30/01/26. I love the clothing, but I am hesitant to order again because it's clear they do not respond if you need t... See more
Amazing clothes, good quality. Price is good for what it is, fast delivery and very clear instructions for returns. I’m in love with the designs and the look of the website, photography and socials al... See more
Very cute items and fast delivery in early February. My initial and second purchase arrived within a week! I reached out to customer service because a stud fell off of one of my items and they foun... See more
Company details
Written by the company
MINGA LONDON® is an independent brand, born in East London in 2014. We create for those who embrace their weirdness and express themselves without limits. Minga is more than fashion, it’s a movement, a rebellion against the ordinary, a space where you can be unapologetically you.
Contact info
United Kingdom
- mingalondon.com
3.4
Average
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Horrible experience - no customer service
Ordered a bag over two weeks ago, there was no other shipping option than to pay £6 for express shipping, which I had to do. I have contacted the company multiple times asking for an update on my order and to refund my shipping as I’ve paid £6 for a service I have not recieved. I’ve still had no response. When they finally dispatched my order about 10 days later, I contacted DHL to find out what was happening with my parcel only to be told that Minga have not provided the paperwork in order to ship the parcel so it’s being held in Portugal until they do. Why are they called Minga London if they are shipping from Portugal?! Again, I have contacted Minga by two email addresses, instragram and chat but they have not responded. Considering opening a dispute on Klarna as I don’t think I will be receiving my order anytime soon. Horrible experience.
December 7, 2025
Unprompted review
DO NOT BUY FROM MINGA LONDON !!!
UPDATE: now refusing to refund without waiting over 2 weeks for the item to be shipped back when they sent the faulty item. Absolutely shocking
firstly I had to wait 10 days for them to ship the item , followed up with them and received no help from a human at all. My order arrived around 2/3 weeks after I ordered it and the quality was shocking , there were loose threads everywhere and a hole in the cr0tch. For the price point I expect better. now I have emailed their help team and still received No response at all. This whole company is laughable really, don’t bother ordering because if something goes wrong you won’t be able to get it touch with anyone other than a robot.
December 18, 2025
Unprompted review
Reply from Minga London
Hi Lily,
We’re really sorry to hear about your experience and understand how frustrating this has been.
To process a refund, the faulty item needs to be returned to our warehouse. This is standard procedure to ensure we can verify the issue and issue the refund correctly. Once the return is received, refunds are processed within up to 14 business days and issued to the original payment method.
We apologise for any delays and inconvenience caused, and we appreciate your patience while this is resolved. If you need assistance with the return, please contact help@mingalondon.com
with your order number.
Best,
Minga London Team
Feel like leaving full stars probably…
Feel like leaving full stars probably because was expecting the worst from the recent reviews. Order of 1 item did take a week to be dispatched which is within acceptable standard i guess for this time of the year, also received a speedy response from customer services when enquiring about the order. Can't complain really and it is always nice to take a breath of relief after reading all the below reviews and starting to panic.
December 14, 2025
Unprompted review
Reply from Minga London
Hi Eva,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience, especially during this busy season. It’s great to hear your order reached you smoothly and that our team was able to help quickly.
We’re always working to improve and it means a lot to know our efforts are noticed. Enjoy your new item, and we can’t wait to see you back soon! <3
Best,
Minga London Team
Awful and non-existent customer…
Awful and non-existent customer service. Generated a return for a £190 order and the label did not work. Contacted the customer service team on the 5th December through their website and received an AI response telling me they would put me through to an agent. More than 11 days later and still no reply, and my returns are now out of the return period window. Have left multiple comments on their social media to which I’m continuously asked to give them my order number for them to look into things and still haven’t heard a single thing back. I am now stuck with £190 of clothes that do not fit.
The returns are also being shipped back to Portugal which is misleading, given their name is Minga London.
December 16, 2025
Unprompted review
Reply from Minga London
Hi Abbi,
We’re really sorry about the lack of response you experienced. During the peak Black Friday period, our support team received a much higher number of enquiries than usual, which unfortunately caused delays and meant some messages took longer to reach a human agent.
This isn’t how we normally operate, and we completely understand how frustrating that feels. The situation was punctual, and response times are now back to normal.
If your case is still unresolved, please email help@mingalondon.com with your order number so we can review it properly and help you as quickly as possible.
Thank you for your patience, and we’re sorry for the inconvenience caused.
Best,
Minga London Team
Return and refund is a long wait
UPDATE. Return email was sent to me and refund was issued straight away. Refund has now been received via klarna and is now back into my account. Thank you.
Ordered on the 9th November, received on the 12th November and items were too big so returned on the 13th November. Took 11 days for them to receive it (25th November). I've had no email to say my parcel has been received or anything regarding my refund of £304. I have emailed repeatedly and all I've been told is it takes up to 14 business days for refund to be processed. Well today is the end of the 14 business days and still no correspondence or refund. Will NEVER order from them again. They're a joke.
November 9, 2025
Unprompted review
Reply from Minga London
Hi Charlie,
We’re sorry to hear about your experience and understand how frustrating waiting for a refund can be.
Due to the high volume of returns during the Black Friday period, some refunds took longer than usual to be processed. This delay was not our standard, and processing times are now back to normal.
Refunds are issued once returns are received and checked at our warehouse, and confirmation is sent by email once completed. If your refund is still pending, please contact help@mingalondon.com with your order or return reference so we can check this for you.
We apologise for the inconvenience and appreciate your patience.
Best,
Minga London Team
Lost package, AI assistant lied
UPDATE: human customer service finally responded (after almost a month), and however ALSO lied about having started an investigation, which DPD (the carrier) confirmed was never started and was indeed a lie on part of Minga London. shame on them.
My order #105018 has been lost for over two weeks. I have emailed and tried to chat online with Minga London multiple times to help initiate an investigation with the carrier, but their AI automated responder has not helped whatsoever, I still have not gotten a response nor any proper help (order shipped 24th of november and we are now mid december). The AI assistant went as far as lying to me and saying that they had already contacted the carrier to start an investigation (which was a lie, as was confirmed by the human customer service from the carrier, who let me know that Minga London has not even attempted to reach them).
This AI customer service has made me lose hope in wanting to stay a loyal customer to the brand.
No refund was issued either, I feel scammed.
December 8, 2025
Unprompted review
Reply from Minga London
Hi Em,
We’re really sorry to hear about this experience and completely understand how frustrating it must be, especially when you’ve been waiting this long for a resolution. That’s absolutely not the level of service we aim to provide, and we’re sorry for the distress this has caused.
Lost parcels are taken very seriously, and once an issue is flagged, our team works with the carrier to investigate and resolve it as quickly as possible. At times, during periods of high enquiry volume, there can unfortunately be delays or miscommunication, particularly when cases are still being escalated internally, but we appreciate you bringing this to our attention.
To make sure this is properly reviewed and handled by a member of our team, please contact help@mingalondon.com
again with your order number #105018, and reference this issue directly. A customer support agent will be able to check the status of the carrier investigation and advise on the next steps!
We’re truly sorry for the frustration this has caused and appreciate your patience, we’d really like the chance to make this right for you.
Best,
Minga London Team
Stolen money & poor quality
Ordered lots of clothes with the hopes of refreshing my wardrobe. Spent over £400 and ended up sending it all back due to shockingly poor quality. Jacket I ordered had pockets that were stitched closed! Even worse- I sent everything back for a refund on the same day and it’s been two weeks with no updates or refund. DO NOT ORDER!!! I’ve emailed them on multiple occasions and there is no update on receiving my refund.
December 14, 2025
Unprompted review
Reply from Minga London
Hi Alannah,
We’re sorry to hear about your experience and understand how frustrating waiting for a refund can be.
Due to the high volume of returns during the Black Friday period, some refunds took longer than usual to be processed. This delay was not our standard, and processing times are now back to normal.
Refunds are issued once returns are received and checked at our warehouse, and confirmation is sent by email once completed. If your refund is still pending, please contact help@mingalondon.com with your order or return reference so we can check this for you.
We apologise for the inconvenience and appreciate your patience.
Best,
Minga London Team
Absolutely love their unique designs
Absolutely love their unique designs! Arrived super fast and! Totally worth it! 😍 Extra exited! 🙌
September 29, 2025
Unprompted review
Reply from Minga London
Hi Lorena,
Thank you so much! We’re thrilled to hear you love your new items and that they arrived quickly. Your excitement made our day! <3
Can’t wait to have you shop with us again soon!
Best,
Minga London Team
Aaaaaaaagh!
Same as another customer. I placed my order on 4th December and it still hasn't shipped! Not happy! They should have stopped accepting orders for a while if unaible to fulfil them in an acceptable time. It's just infuriating when you spend over £100 with a company and can't even communicate with a human being to dicuss your concerns. Bad, bad, bad!
December 11, 2025
Unprompted review
Reply from Minga London
Hi,
We’re really sorry about your experience and understand how frustrating this has been.
During the Black Friday and early December period, we experienced an unusually high volume of orders and enquiries, which caused some dispatch delays and slower response times than usual. This isn’t our standard at all, we normally ship within 48 hours, and this situation was punctual and limited to that peak period. All pending orders have now been dispatched.
Because of this peak, our customer service team was also impacted, and some messages unfortunately took longer to reach an agent. This wasn’t intentional, and we’re actively improving our support flow to avoid this happening again.
If your order is still unresolved, please reach out to us at help@mingalondon.com with your order number, or reply here so we can look into it properly and help resolve it as soon as possible.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
Best,
Minga London Team
Have no idea where my orders are or when I will get them :(
===UPDATE: two of the orders has a tracking number and no two of them arrived in quickly thank you for hearing me out and the items are really cool :) ===
I really love their outfits but I have been waiting for over week (coming close to 2 weeks) for the orders to come. It says 48 hours but it is taking way longer and when I contacted the customer service I have heard nothing back.
And looking at the Minga London tracking site it just says "order placed" which tells me nothing as I have placed it over a week ago.
I am thinking of refunding if I do not know where the stuff I ordered is. The outfits look so cool but I and many other customers really do care about that transparency and customer service.
I have not even received DHL or Royal Mail tracking numbers which is worrying.
December 11, 2025
Unprompted review
Reply from Minga London
Hi there,
We’re really sorry for the delay, this time of year has been incredibly busy, and our warehouse has been working nonstop to get all orders out as quickly as possible.
Our dispatch team is currently processing orders in the order they were received, and yours should be updated very soon. Tracking details are sent automatically as soon as the parcel is handed over to the carrier, so please keep an eye on your inbox (including spam/promotions) for the update.
Thank you so much for your patience, and we’re truly sorry for the inconvenience. If you need anything else, just let us know <3
Best,
Minga London Team
Still Waiting… Since November 24th
My order was placed on November 24th, and to this day it still hasn’t been completed. I contacted customer service on December 9th, and they replied within a minute — it honestly felt like I was talking to a bot. They simply told me that the order hasn’t been prepared yet and that they have no way to speed up the process. They said I would receive an email once it’s shipped. I understand it was Black Friday, but this is just too much. It’s already December 11th, and this level of delay and lack of real support is really unacceptable.
November 24, 2025
Unprompted review
Reply from Minga London
Hi Klaudia,
We’re really sorry for the delay, Black Friday brought in an unusually high volume of orders this year, and our warehouse team has been working nonstop to get everything prepared and shipped as quickly as possible. We know it’s frustrating to wait this long, and we completely understand your disappointment.
Our customer support team can’t manually speed up the dispatch process, but your order is in the queue and will be shipped as soon as it reaches the packing stage. You’ll receive your tracking email the moment it leaves our warehouse.
Thank you so much for your patience, we genuinely appreciate it, and we’re sorry for the inconvenience caused. If you need anything else in the meantime, we’re here to help <3
Best,
Minga London Team
Failure to ship
*Edit, added a star as the order now shipped. Perhaps it would be a good idea to advise customers of delays rather than leave them in the dark* Ordered on 2nd Dec and they aim to ship within 1 working day. It's 10th today and still not shipped. Impossible to speak to anyone, the AI customer service agent is useless. I have no idea whether my order will turn up in time for Christmas.
December 10, 2025
Unprompted review
Reply from Minga London
Hi Lee,
We’re really sorry for the delay , this season has brought an unexpectedly high volume of orders, and our dispatch team has been working overtime to get everything shipped as quickly as possible.
We completely understand your concern, especially with Christmas coming up. While we can’t manually fast-track individual orders, please rest assured that yours is in the queue and will be shipped as soon as it reaches the packing stage. You’ll receive your tracking email the moment it goes out.
Thank you so much for your patience, and again, we’re truly sorry for the inconvenience. If you need anything else, we’re here to help <3
Best,
Minga London Team
Not shipping order
Ordered on the 1st of December, contacted them via email on the 7th to see when the items would be shipped and I have been ignored. Been waiting for a support agent to join the useless AI chat since yesterday (9th). First time ordering from here and it will definitely be the last. 48h delivery would be great if they ACTUALLY sent the packages. I’ve been waiting 9 days now for these items to be shipped, I was hoping to have these for Christmas presents. Appalling customer service.
December 10, 2025
Unprompted review
Reply from Minga London
Hi Danielle,
We’re really sorry for the delay and the frustration this has caused. Due to the very high volume of inquiries and orders over this period, our response times have been slower than usual, but our team is working through everything as quickly as possible.
Your order is in the queue to be shipped, and you’ll receive a tracking email as soon as it goes out. We completely understand how important it is, especially with Christmas coming up, and we’re doing our best to get all pending orders dispatched ASAP.
Thank you for your patience, and again, we’re truly sorry for the inconvenience. If you haven’t already, please feel free to reach out again, we’re here to help <3
Best,
Minga London Team
This company has virtually zero…
This company has virtually zero customer service. Horrendous. I purchased many items for my daughter for Christmas. Never again. No way to contact them or to get to a real person. With that said buy at your own risk. Fingers crossed I even get what I ordered. If I don’t I’ll be filing a chargeback with my card company:
December 9, 2025
Unprompted review
Reply from Minga London
Hi Paul,
We’re really sorry to hear about your experience. Our team has been working hard to keep up with the high volume of inquiries and orders over this busy period, but we completely understand how frustrating delays in communication can be.
If you haven’t received a response yet, please reach out again to help@mingalondon.com
so we can make sure your order and any questions are addressed promptly.
Thank you for your patience, we truly appreciate it.
Best,
Minga London Team
dissatisfied with customer service
UPDATE: my order got shipped after 10 days, but i still think customer service could use some improvement. the ai is extremely unreliable and it made my experience more frustrating
_______________________
i placed an order on november 30th, which hasn't been shipped yet.
i know black friday can be a busy period so i waited for 9 days, but i haven't got any updates yet.
i decided to contact support by email today, unfortunately the ai didn't help at all (it couldn't locate my order, although i provided all the informations needed) and it offered to transfer my ticked to a human. i'm still waiting for a response.
it's such a shame because i ordered from minga once in february and i was very satisfied with the quality of products and fast shipment.
November 30, 2025
Unprompted review
Reply from Minga London
Hi C,
We’re really sorry for the frustration caused and completely understand your disappointment. Our team has been handling an unusually high volume of orders and inquiries recently, especially around Black Friday, which has unfortunately slowed response times.
If you haven’t already, please reach out again to help@mingalondon.com with your order details so we can make sure your ticket is prioritized and resolved as quickly as possible.
We really appreciate your patience and hope to get things sorted for you soon.
Best,
Minga London Team
Ignored by customer service
I have been waiting 9 days for my order to be shipped - I have tried contacting customer service and sending a dm and have been completely ignored! Spent £125 for zero customer service and no support.
Order number 227573
December 9, 2025
Unprompted review
Reply from Minga London
Hi Beth,
We’re really sorry for the delay and understand how frustrating this must be. Our team has been handling a very high volume of orders recently, which has slowed response times.
Please reach out again to help@mingalondon.com
with your order number so we can make sure your case is prioritized and get you an update on your shipment as soon as possible.
Thank you for your patience!
Best,
Minga London Team
Crazy prices from it not even being…
Crazy prices for it not even being sustainable. Another thing , customer service is horrendous, haven’t been able to reach them at all. How can you charge £6 for 48hr delivery because apparently that’s the only shipping option they have , yet it’s been a week and they still haven’t even prepared my order. If I would’ve known I would’ve never ordered from this company and I won’t be shopping from then again.
December 9, 2025
Unprompted review
Reply from Minga London
Hi there,
We’re really sorry to hear about your experience and understand your frustration. During peak periods, like Black Friday and early December, our dispatch team experienced a much higher volume of orders than usual, which caused some delays. This isn’t our standard, and all pending orders are now being processed as quickly as possible.
If your order hasn’t been resolved yet, please reach out to us at help@mingalondon.com with your order number so we can check it and get it moving for you.
Thank you for your patience and understanding.
Best,
Minga London Team
Order Status
Purchased from Minga several times and was satisfied with how fast orders are shipped and i'd tend to get my items within a couple days. However I placed an order on the 3rd of December and have recieved no update on my item being dispatched, I found this unusual and attempted to contact support but seemed to only recieve AI generated responses that were not helpful at all. If anyone from minga can help my order number is #228033 !!
December 9, 2025
Unprompted review
Reply from Minga London
Hi Annie,
We’re really sorry to hear about the delay and understand your frustration. During peak periods, like Black Friday and early December, our dispatch and customer service teams experienced a very high volume of orders and enquiries, which caused some delays and automated responses.
If your order hasn’t been resolved yet, please reach out to us directly at help@mingalondon.com with your order number #228033 so we can review it properly and get it moving as soon as possible.
Thank you for your patience, and we apologise for the inconvenience caused.
Best,
Minga London Team
Order status
edit: it finally shipped after 10 days although im still not satisfied with the customer support.
Placed order #111734 on December 1st and no status change since then. Tried contacting support but didnt help. How much longer do I wait for it to ship?
December 8, 2025
Unprompted review
Reply from Minga London
Hi Wiktoria,
We’re sorry for the delay and completely understand your frustration. During the peak period, our dispatch team was handling an unusually high volume of orders, which caused some delays in shipping and slower responses from our support team.
We’re glad to hear your order #111734 has now shipped, and we appreciate your patience throughout this process. If you have any further questions or need help tracking your delivery, please reach out to us at help@mingalondon.com
and we’ll be happy to assist.
Thank you again, and we apologise for the inconvenience.
Best,
Minga London Team
No response
No response, order placed on December 1st, no confirmation of order shipment to date
What’s going on ?
Order nr 111964
December 8, 2025
Unprompted review
Reply from Minga London
Hi Adrian,
We’re really sorry about your experience and understand how frustrating this has been.
During the Black Friday and early December period, we experienced an unusually high volume of orders and enquiries, which caused some dispatch delays and slower response times than usual. This isn’t our standard at all, we normally ship within 48 hours, and this situation was punctual and limited to that peak period. All pending orders have now been dispatched.
Because of this peak, our customer service team was also impacted, and some messages unfortunately took longer to reach an agent. This wasn’t intentional, and we’re actively improving our support flow to avoid this happening again.
If your order is still unresolved, please reach out to us at help@mingalondon.com with your order number, or reply here so we can look into it properly and help resolve it as soon as possible.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
Best,
Minga London Team
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