Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Minicabride are an excellent taxi service. I have used them time and again for airport trips and i have always felt like giving a five star review for the driver and communication received. Always rel... See more
We were travelling to London and there was a Tube strike on so we decided to book a taxi, which we dont usually do. There was good communication with the company via email and text. The drivers arrive... See more
Company replied
Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more
Company replied
Company details
- Taxi Service
- Airport Shuttle Service
- Minibus Taxi Service
- Sightseeing Tour Agency
- Tour Operator
- Transportation Service
Written by the company
MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.
Contact info
Unit 5, 1000 North Circular Road, Staples Corner, NW2 7JP, London, United Kingdom
- 02070050090
- info@minicabride.com
- minicabride.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver and service
April 4, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Rubbish company
We booked a return taxi ride to the airport. On the way out the driver was 30 mins late picking us up, causing us some stress to get to our flight on time. We were told this was because of ‘traffic’, despite the journey being early on a Sunday morning.
On the way back we were lied to repeatedly by despatch, saying our driver was only a few mins away. In reality he was over half an hour late again and refused to meet us at the designated meeting spot. He was then very rude and unprofessional. It seems a lot of other people have had similar experiences, despite the flood of some clearly fake positive reviews. Garbage company, garbage service. Would give 0 stars if possible. Definitely avoid
April 5, 2026
Unprompted review
Reply from MiniCabRide
Dear Ashwin,
We sincerely apologize for the inconvenience and frustration caused during your journeys.
Regarding your first trip, the driver arrived 24 minutes later than scheduled, and we understand how stressful this must have been before your flight.
For your return from Gatwick Airport, our records show that the driver arrived approximately 30 minutes early and was waiting in the arrivals hall. We are sorry for any miscommunication regarding the meeting point and timing, as well as for the experience you had with our dispatch and driver.
We take your feedback seriously and will address these concerns internally to improve our service.
Unsafe for Family Travel - Do Not Use!
If you are traveling with children, avoid MiniCabRide. I specifically requested two toddler seats well in advance and MiniCabRide confirmed availability via email and over the phone the day before our trip. Despite their guarantees, the car arrived and one of the provided seats was damaged and completely unsafe to use. The driver admitted he had warned the company beforehand that he could not provide two functioning child seats, but dispatch insisted on assigning him our ride anyway. Unsafe service for family travel.
March 30, 2026
Unprompted review
Reply from MiniCabRide
Hi Symeon,
We sincerely apologise for the inconvenience and concern caused during your recent journey.
Providing safe and reliable child seats is extremely important to us, and we are very sorry that one of the seats provided was not in a usable condition. This is not the standard of service we aim to deliver, especially when traveling with children.
We will be investigating this matter with the driver and our dispatch team to understand what went wrong and ensure this does not happen again. Please be assured that we normally provide properly maintained and safe child seats, and we take this issue very seriously.
Thank you for bringing this to our attention.
Strongly recommend!
I needed to urgently book a same-day airport transfer at the very last minute and I tried calling other providers before but none had availability on such short notice. MiniCabRide saved the day by helping me book it so quickly over the phone. I received a link few minutes after the call to pay and everything was organised and sorted out. Driver was on the way shortly after. George was extremely helpful and professional and helped with luggage during pick up and drop off. 5 stars all the way!! I will definitely use your service again. Thank you, really!
March 31, 2026
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Driver was early and very courteous
Driver was early and very courteous. The almost two hour ride to Heathrow was smooth and on-time without any drama.
April 1, 2026
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Very friendly and arrived on time
Very friendly and arrived on time. Gave us a choice of music (or no music). Got us safely to the airport.
April 2, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Great service
Great service. Does exactly what I wanted it to. Arrived on time and seemless
April 1, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Very easy setup using the chat function…
Very easy setup using the chat function on the website. Had a glitch on my end but MiniCab helped me work thru it.
March 29, 2026
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Great service
The driver was excellent- lovely person. He had to wait for us as our arrival at the airport was very slow. He was very helpful.
Will definitely book our return to the airport next week.
Thank you so much.
March 31, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Excellent service
Excellent service
Booked on line
Also managed to speak to someone for advice
Had a Confirmation call of the booking the day before
Driver was punctual
Car was clean
All good!
March 31, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Great experience
Communication, reservation and the transport were great. We were 4 persons with 3 suitcases and hand luggage and we got very spacious van. The driver was very friendly and we felt safe in his vehicle. He was 22 minutes late, but the fault was the previous customer's problem. Overall great experience, thank you.
March 29, 2026
Reply from MiniCabRide
Dear Customer
Thank you very much for your kind feedback.
We’re delighted to hear that you were satisfied with the communication, reservation process, and overall transport experience. It’s great to know that the vehicle provided was spacious and comfortable for your group, and that our driver made you feel safe and welcomed throughout the journey.
We do sincerely apologize for the 22-minute delay. While it was due to unforeseen circumstances with the previous booking, we understand the importance of punctuality and truly appreciate your understanding and patience in this matter.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
MiniCabRide Team
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
On time very accommodating good…
On time very accommodating good communication and smooth easy journey and great value - would definitely recommend
March 29, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Unprofessional and rude customer support
Unprofessional, rude, threatening customer service, after they lied several times over the phone about arrival time, payment options. The application is useless, showing random changes in arrival time, which had nothing to do with traffic, as it turned out later, jsut they lied to admit, that there was no driver available at that point. This was the first and last time ive used their services.
March 25, 2026
Unprompted review
Reply from MiniCabRide
Hi Marton,
We’re sorry to hear about your experience and the concerns you’ve raised.
According to our records, the journey was booked as an ASAP request at 18:36 from Luton Airport, and the driver arrived at 18:50. Please note that it can take some additional time for drivers to enter the airport car park and reach the pickup point.
We understand that any wait or confusion around timing can be frustrating, and we apologise for any miscommunication you may have experienced.
We take your feedback seriously and will review this internally to improve our service and communication.
Easy to book and reliable
Easy to book, fast to reply, reliable and good prices!
March 29, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Great communication throughout
Great communication throughout, on time, and very clean car. Thank you
March 28, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
excellent service
excellent service from Euston to our hotel near Heathrow. Our lovely driver Gabor was super friendly and helpful and great with the kids - would definitely recommend this route over taking the tube with suitcases and children!
March 24, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
All perfect 👌
All perfect 👌 The driver was on time and even called in advance as I had requested. Very professional and reliable service. I highly recommend!
March 26, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
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