Minifigs.me Reviews 5,025

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 640 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are just as described and arrive in excellent condition. Many appreciate the wide selection and customization options, which allow for unique and personalized gifts. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the company's service, noting polite professionalism and quick resolution of any issues. However, some people experienced significant delays with their orders, with packages not arriving or being returned to the sender, causing frustration. A few other people also felt that some items arrived with missing or broken pieces, or that the paint on custom figures peeled off quickly. There were also occasional mentions of damaged packaging and a lack of options for specific customizations like hair color.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, variety, and customization options... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent and top-quality... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the speed and... See more

Service

Reviewers mention positive feedback about service, often describing it as excellent, great, and top quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great fig

Great fig. Person loved the gift.

February 6, 2026
Unprompted review
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Reply from Minifigs.me

I'm glad the gift was a hit, thanks for the 5 stars!

Rated 5 out of 5 stars

Great service

Great service, we absolutely enjoyed the product.

February 14, 2026
Unprompted review
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Reply from Minifigs.me

Brilliant thats great to hear!

Rated 5 out of 5 stars

Brilliant as always!

Brilliant! Always assured of quality items, friendly and helpful customer service and speedy delivery. Once again a big thank you xx

March 2, 2026
Unprompted review
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Reply from Minifigs.me

Thank you Tracy for the 5 star review!

Rated 4 out of 5 stars

everything did arrive well but the glue

everything did arrive well with all pieces. Although the glue for the frame base piece did not hold. Fortunately I had some gorilla glue to piece some of it back. Otherwise my partner loved it and didn’t even notice.

March 1, 2026
Unprompted review
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Reply from Minifigs.me

Hi,

I am sorry about that! You shouldn't have to glue anything yourself! Please email contact@minifigs.me and we will arrange a partial refund for you.

Rated 1 out of 5 stars

i never got my order it keeps getting…

i never got my order it keeps getting delayed

March 1, 2026
Unprompted review
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Reply from Minifigs.me

Hi Layla,

I can see you emailed us over the weekend about this. We have checked the tracking and it looks like your order is on its way back to us. We aren't certain why yet but as soon as it arrives back here in the workshop we can arrange a resending of your order for you. I am sorry you felt like you had to leave a 1 star review about this, but unfortunatley shipping in this situation is out of our control.

Rated 5 out of 5 stars

AMAZING

AMAZING, great lego figures with only a few problems such as few Canada and Lord Of the Rings and Harry Potter lego figures as well as no Tom Edison figure or Stranger Things Argyle figure but otherwise totally tubular!

February 11, 2026
Unprompted review
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Reply from Minifigs.me

Thanks!

Rated 5 out of 5 stars

Using the Doodle Option

Minifigs.me is a great company to deal with. I saw the option of buying a personalised "I heart [name]" minifig on another site, but have been so pleased with the service from Minifigs, I looked on their site to see if they did the same. They didn't, they did better! I used the Doodle Option to design my own Minifig. Without context, I asked my partner to write "I heart Sarah" on paper, and I did the same for him. I scanned the image onto the "T-Shirt" part of the minifig doodle template and boom!!!!! We have His and Hers Lego Figures, ready for the frame for Valentine's. He thought they were brilliant and I love them.

January 13, 2026
Unprompted review
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Reply from Minifigs.me

Thats such a great idea! Thank you for sharing that with us and for the 5 stars!

Rated 5 out of 5 stars

Minifigs helped with order issue

My order got delayed and had no update for about 3 weeks and Minifigs helped me resolve it and resent me my order. They made it safely to me the second time around :)

February 10, 2026
Unprompted review
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Reply from Minifigs.me

I'm glad our team helped sort out the missing parcel :)

Rated 5 out of 5 stars

Unique gift with an amazing customer service

The minifigs look amazing and works perfectly as a unique personalised gift. I got delivery to India in just 5 days and their customer service was great. I was having some issues with the shipping but as soon as I contacted them they proactively solved all my issues with a very fast TAT (thanks Melanie). Highly recommend

January 13, 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 star review!!! I'll pass that onto Melanie :)

Rated 5 out of 5 stars

The company is doing well on how they…

The company is doing well on how they handle printing the custom image onto the mini figure torso piece. It’s a great company that can make fantasy become reality. I am looking forward to buying more very soon for my birthday.

February 23, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you so much for the lovely review Eric. It means a lot :)

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