They sent me a broken product, I had asked them for a return to original payment. I did throw away the broken product( provided pictures of the broken product) they refused my return. They sent anothe... See more
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See what reviewers are saying
I haven't received my microscope (bought for my son as a gift) yet, but I am really impressed by the customer experience at MiniLabsters! I made my purchase but then got targeted with an email contain... See more
I ordered and then realised that my grandson was getting the microscope from his other grandparents so I emailed before it was sent out. Francis responded immediately and refund made without any hassl... See more
I bought the pocket microscopes for my nieces birthday but neglected to find the postage times. After discovering that they take a little longer than I'm used to, I decided to pursue a refund. Custo... See more
Company details
Written by the company
At MiniLabsters we want to show kids how much fun learning can be, with interactive and educational toys!🔬🌏
Contact info
United States
- info@minilabsters.com
- minilabsters.com
3.8
Great
265 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was very helpful
Customer service was very helpful- I had accidentally shipped to wrong location and they changed it immediately for me.
December 5, 2023
Unprompted review
Good customer service
Good customer service. Unfortunate postage issue, resolved quickly and efficiently.
December 6, 2023
Unprompted review
Product reviews very good…
When I read some of the reviews of the product I cancelled my Amazon order and ordered from minilabsters instead. 😊 It seems children are loving the miniscope.
December 4, 2023
Unprompted review
Our package got lost in the mail
Our package got lost in the mail. I reached out to their support team and they were WONDERFUL. They were so kind and immediately dispatched a replacement package so my girls wouldn’t miss such a cool Christmas present. What a wonderful group of employees they have! Definitely shopping with them again!
December 4, 2023
Unprompted review
Ordered a microscope for my daughter
Edit: The company has sent me a microscope free of charge for my inconveniences mentioned below.
Ordered a microscope for my daughter, the order confirmation is apparently something completely different and i only noticed upon receiving the product and complaining. The product which i have received an order confirmation on, is something i have never seen or ordered. Fortunately it was about only 200 DKK - suspicious company.
Since I left a bad review, now 2 days later, the website has tried to remove my review from trustpilot, since it is a bad one.
December 4, 2023
Reply from MiniLabsters
Hey Joakim,
Thank you for your feedback. I wanted to start off with that there might have been a miss understanding.
We don't try and remove negative reviews, but we did request more information. Usually 3 days are given to send in information such as email and order number. This is in order for us to be able to investigate the situation better. If no response is given it's possible Trustpilot removes the review, as it could not be confirmed. However, that's Trustpilots policies to try and keep only authentic reviews on the platform, not ours.
Trustpilots review verification process aside. I've checked the order and I can confirm the order was for "The Minisystem" and not "The Miniscope". Which is a different product.
We're not able to add any product to a cart which, was not added manually by the customer, nor do and we have any way of charging for a product which was not agreed to by the customer at checkout. It seems you did receive the correct product for your order, which in this case was "The Minisystem". However, I do see that they two products can be mixed, and you seem to have ordered the incorrect product by mistake.
We'd happily resend you a Miniscope, free of charge, to try and sort out this situation. I've sent you an email, we'll keep in touch!
Best Regards,
Marcus | MiniLabsters
Amazing customer service and thoughtful…
Amazing customer service and thoughtful products. Francis is awesome, prompt and courteous.
December 4, 2023
Unprompted review
I paid $58 for a two pack
I paid $58 for a two pack. Its now selling for $28. The item took three weeks to arrive from China. The item itself works but it is not worth the $30 each I spent. It is a small plastic toy. Do not recommend.
December 4, 2023
Reply from MiniLabsters
Hey Sayaka,
First of all thank you for your feedback! I've checked it out and there seems to have been a miss understanding. The $28 is the price of *each*, when buying the 2-pack. Which makes the total of the 2-pack $56.
As of writing this we have a sale, which is why it's $2 cheaper than what you paid for yours. But it's not the $30 difference, maybe it feels better knowing you didn't over-pay that much at least!
I'll be forwarding this to the team as I do understand the "price each" can be confusing, and I'm sure you're not the only one who has experienced this!
As for the shipping your order was actually shipped from Sweden (which is where we're based), and it seems to have gotten caught in the Christmas shopping delays unfortunately. Sorry about that!
If you've got any additional feedback regarding the product itself, please send us an email with additional details. We really do appreciate all the feedback, so that we can improve!
Best Regards,
Marcus | MiniLabsters
Product came in what looks to be fine…
Product came in what looks to be fine condition. While it's yet to be opened, due to being a christmas present and that's almost a month out, everything looks good. Thanks.
December 4, 2023
Unprompted review
Ordering was very easy and fulfilled quickly
Ordering was very easy and the products arrived in good condition in a really short time. Good communication with regard to the status of the order too.
November 28, 2023
Unprompted review
Quick and easy-to-use
December 2, 2023
Unprompted review
Excellent customer service
Excellent customer service, and a fantastic product!! We love our MiniLabster!
December 3, 2023
Unprompted review
Exceptional professionals
Exceptional professionals, quick response to resolve my query and excellent communication. Definitely recommended!
December 2, 2023
Unprompted review
Arrived very late
The shipping ended up taking almost a month, but it did show up and works nicely
November 19, 2023
Unprompted review
Fantastic customer service
Fantastic customer service! I didn’t receive an email of purchase (my fault I put the wrong email address) and when I queried this and very quickly received a reply and the problem was rectified quickly and very helpful advice. I haven’t received the product yet but very impressed so far 👍
December 1, 2023
Unprompted review
Excellent communication and service.
November 30, 2023
Unprompted review
Fantastic item for a science mad son
Fantastic item for a science mad son, he'll be buzzing on Christmas morning and no doubt exploring outside to see what he can find.
Sadly the box was damaged in transit (better packaging would prevent this) but the MiniLabsters gave me a partial refund and I will give the gift without the box, decent customer service and a suitable resolution given how close we are to Christmas.
December 1, 2023
Unprompted review
The product looks good and it arrived…
The product looks good and it arrived undamaged and in good time. It is a Christmas present for someone else so I don’t know if it works well.
November 24, 2023
Unprompted review
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