Minoxidil Direct Reviews 

Reply from Minoxidil Direct

2 days ago

Dear Antonio,

We are surprised and disappointed by your recent 1-star review, as several statements do not accurately reflect our previous communication.

You informed us that you no longer wished to wait for your order and requested cancellation if delivery could not be guaranteed within your specified timeframe.

We clearly explained that we could not guarantee delivery within that timeframe and therefore agreed to cancel your order at your request. We communicated this decision to you by email.

You also subsequently indicated that you were considering placing a new order.

Despite our explanations, we have continued to receive multiple emails regarding the same matter. We ask that you carefully review our previous correspondence, as we have already addressed your concerns and explained the situation.

We find it particularly disappointing that your review suggests we have not communicated with you, while we have responded and acted upon your cancellation request.

The cancellation was made at your request, not without your consent. We therefore consider it unfair to present the situation as though we have simply failed to deliver an order you are still waiting to receive.

Regarding your refund, the processing time depends on your original payment method.

Should you still wish to place a new order, you are welcome to do so through our website.

We kindly ask that any public review accurately reflects the full circumstances and our previous correspondence.

Kind regards,

Team Minoxidil Direct

Reply from Minoxidil Direct

Updated Oct 28, 2026

Dear Dinishi Ariyaratna,

Thank you for your updated review.

We would like to clarify our position once again.

You confirmed that you initiated a payment dispute through Klarna. Opening a formal payment dispute is not the same as requesting an order status update. It formally challenges the transaction and can result in the payment being reversed.

Following the dispute, we processed the cancellation of your order and the refund of €109.95. You were subsequently informed that your order had been cancelled.

We acknowledge that our response to your earlier emails was delayed, and we have already apologised for this. However, we maintain that the cancellation was a direct consequence of the payment dispute you initiated, rather than an arbitrary decision on our part.

Had you informed us that you still wished to receive the order despite the delay, we could have explored a suitable solution. Opening a payment dispute while the order remains outstanding creates a different situation, as the payment itself is then being contested.

Nevertheless, if you still wish to receive the products, we remain willing to discuss a suitable solution with you. You are welcome to contact us directly so we can explore the available options.

Kind regards,
Team Minoxidil Direct