MINTD Box  Reviews 67

I have had a most positive experience with Mintd. Lovely products at largely great discounts, compared with buying from the brand direct or major retailers. They are despatched quickly, and always arrive well packaged. When I had an issue with one product range, the issue was resolved with generosity and the least amount of fuss. I am very happy to be able to continue to support such a great small business, with thanks to Anna and the team for showing others how it’s done.

Subscription boxes have left me rather suspicious because of my extremely unpredictable experiences. While some boxes were excellent, others were just not worth the money, and still others never really caught on. But to be honest, I was really pleased with the first boxes I bought from MINTD without the subscription. I spent months tracking their boxes to learn more about them, and now that I'm a subscriber, I've bought a good number of the non-subscription options. I am quite pleased with the things thus far; they are packaged exactly as they come from the store (another worry of mine with past boxes is that I received items that weren't in their original packing or in a box, which raises questions about the quality). Getting the parcel now excites me, and I think I'll keep buying from them. Excellent service and delivery; as I live in Switzerland, I am even covering the import and delivery. In the future, maybe, they will find a way to cut the expense.

Tried to buy one of their edit boxes, there were not enough product to fill the boxes. Requests to customer service were just met with AI bots reiterating the offer. It makes me feel that if something doesn't go well via AI it would be a messy experience as one other reviewer highlighted with payment issues

Amazing company! Such great service and very helpful. Chat function is so easy to use. Have ordered from them a few times and never been disappointed. Thank you

I ordered three of the Mintd boxes from the gift stores two of which were mystery boxes all were for Christmas gifts. The recipients loved them so I ordered myself a mystery box and it didn't disappoint I loved all the contents it's a great way to try new products at a reduced cost. Will definitely order more in the future.

I’ve ordered from this company a few times, excellent service and delivery . I got some gorgeous face cream as a face cream as a free gift! Thanks so much! I wouldn’t hesitate to recommend this company

amazing products for the price. Excellent free gifts too. Can`t speak about the subscription boxes as I purchased from the gift store (one off) but the value was fantastic. Fast shipping and delivery too

Jess helped by creating a custom order to help with my problem. The service was fast and quick!

Third time order from here, first two were great but recently not good. When you order via the mobile site sometimes the order just goes through without giving you a chance to review the payment type or enter any codes. Second time this has happened to me.
Anyway, I immediately contacted them and asked them to refund it so that I could reorder the products I wanted with a different payment card. In total sent three emails, tried to live chat three times and called a few times (phone line doesn't work) to try and get help with this. Got a refund through finally but was just not a great experience and I won't be ordering again. Be careful using the mobile payment system it is really sensitive and can cause a costly mistake.

Thank you for the great customer service I received from Jess, it was prompt and efficient. I almost missed the free goody bag, thanks to Anna for letting me know and Jess for helping me add on another item on discounted price. I absolutely loved the products and the free goody bag. Very happy to get the delivery so quickly. This is my second time purchasing for mintdbox and will sure come back for more in future. Highly recommended

Needed to cancel an order over live chat, spoke to Anna and she made it very easy work. Customer service at its best…

Mind box is AMAZING. The edits they are coming out with are totally next level, the most gorgeous products, the best brands, the best customer service, everything is Really, Really Good!
Super impressed and the value of the edits is soooo good. Highly recommended if you are looking for luxury skincare, the best brands out there for the best value for money. Absolutely amazing!!!

Christmas calendar best ever
precious gift abd expected to next experience

I had an amazing experience with MINTD Box, their edits are always a great value for money and containing luxury products from my favourite brands. Love that they offer variety of subscription plans and even the option to build my own box. Also regular offers and discounts.

I’ve experienced lots of beauty subscription services but Mintd is the best by far! First of all I LOVE the fact it only includes luxury products and that they are at least deluxe size and not just samples. Though most products are actually full size. I’ve never seen a beauty box that includes so many iconic brands every single month! It’s always well packaged and arrives promptly. The team are also an absolute pleasure to deal with and so helpful. I recommend Mintd box constantly to friends!

Absolute disgrace of a company.

I ordered on the basis of getting a free goody bag. I had emailed prior to ordering as there was an issue with the goody bag being added. So it was clear my order was basses on getting a goody bag.
My order total was just over £290 and the goody bag was added to the basket, I assumed as it was on my order confirmation I would receive it.

However when I received my parcel it contained no free goody bag. I messaged and was advised that I hadn’t met the threshold, I explained it was on my order confirmation so expected to receive it. I advised I would return my order for a full refund.

I was then advised by Anna that mystery boxes are non refundable.
I re advised that due to distance selling, regardless of themselves advising on their website non returnable, that this was taking a way my rights and that infact the order is able to be returned , and isn’t exempt.

Several emails back and fourth Anna kept repeating and sending their terms of ‘non returnable’ to which I advised again, writing it on the website doesn’t make it legal.
They even sent out a goody, despite me saying I no longer wanted the order.

As soon as I received the goody bag I returned all items promptly.

They have now had the order close to 2 weeks with no refund, when chased was told ‘it takes up to 2 weeks to process the refund’ this is for them to actually hit process on the refund, not the bank.

They are clearly being beyond awkward and making me wait . It doesn’t take 2 weeks to check that all the items I returned are still sealed. It’s actually obscene, that despite having an unhappy customer you add insult further.

I have screen shots of their website that takes away consumer rights of buying online and I will be reporting to trading standards.
An awful company to deal with , with little to no customer service.

Please don’t anyone be fooled with their ‘pre orders & non refundable’ as this is illegal, pre ordered or not, you still have your consumer rights in place.

I will never shop with them again or recommend them to anyone.

EDIT TO ADD…. They took just under 3 weeks after receiving my return back to refund me. They are an actual
Disgrace of a company , whose ethos is disgusting, no customer care or service whatsoever.

FURTHER EDIT TO THEIR RESPONSE.

No I was not abusive, far from it. I have stated clear facts. Yes places can dictate 'non returnable' items, but mostly this will be for things such as earrings , so due to hygiene. What you are doing is simply illegal and removing customers returns rights for buying online.
With regards to ordering only 3 boxes, your system ADDED the goody bag in to my order confirmation , so naturally I assumed I qualified. It was yourselves the decided not to communicate to me I didn't qualify and just didn't add to my order. Then acted shocked that I was annoyed. I can see on your reviews that this has happened to someone else too. So I. am not the only one.

Equally I haven't received 2 refunds. I did the chargeback because after 2 weeks you STILL had not refunded me nor did you respond to my query on it. It was clear your intentions to drag it out.

The fact you have gone to look at my other reviews is pretty laughable. Like many others I leave negative reviews for negative experiences. It is far from a common thing I do, and equally there is what less than 5 over a number of years. That alone speaks volumes. However trying to tarnish me as a person doesn't detract from your illegal business practices.

I support many of small businesses on a regular basis, however I refuse to support a business that has very poor practices.

I hesitated before getting my subscription as I’ve had beauty box subs before and they were maybe good one month and then rubbish the rest. I am so happy I went for it in the end because Mintdbox always curate the BEST boxes with the most incredible savings. Somehow they always seem to have products I need at the time too! Very very pleased

Amazing in every way! I haven’t come across a skincare subscription service like it, I’m so impressed! The brands they work with are pure luxury and products are all full size. From start to finish my experience has been fantastic. Clear website to navigate around, great customer service, impressive delivery time and I’m obsessed with their packaging and the products I’ve received. I’ve recommended to my friends and family as it’s such great value for money! It’s my go to shop for all things skincare!

Wow!!
The best beauty box subscription in the market!!!!!

Honestly I couldn’t fault them.
Products are top brands.
Packaging is fab and all my boxes have arrived on time and all boxes just beautiful. The value for money is second to none and wow the customer service is just brilliant xxx