The MiSmile Network Reviews 249

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Dr.Abir is so compassionate and caring, she goes out of her way to make sure you feel comfortable and aware of what she needs to do, explaining everything to put you at ease. As a nervous patient, hav... See more

Rated 5 out of 5 stars

Caring team, they really put the patient first. I only had 1 initial consultation for Invisalign in Birmingham where I was told my case is a little complex & I should probably see a fixed brace specia... See more

Rated 5 out of 5 stars

Without question the best form of braces available in the modern market. Computerized precision. Comfort. Nobody knows I'm even wearing anything despite having the attachments on my teeth. I have... See more

Rated 5 out of 5 stars

Extremely friendly and informative staff. Took the time to listen and discussed my options without pressure. I was offered time to go away to think about whether I wanted to proceed. I was so impresse... See more

Company replied

Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Medical Clinic
  5. Orthodontist

Written by the company

The MiSmile Network is built on outstanding results, high-quality service and complete Invisalign care from start to finish. As the only UK network supported by Align Technology, your smile is our commitment. Request your FREE Smile Evaluation, now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

249 reviews

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Rated 5 out of 5 stars

The staff are great they are very kind…

The staff are great they are very kind your well looked after and my treatment is going great it really is a 5* treatment can't fault them

June 2, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

Thanks, Nosheen! That's great to hear that you had a good experience with one of our providers, and thank you for your review.
- The MiSmile Network Team

Rated 3 out of 5 stars

Excellent service and lovely staff…

Excellent service and lovely staff however system not working a few times which meant having to book additional appointments and

June 1, 2019
Unprompted review
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Reply from The MiSmile Network

Hi Louise, I'm sorry to hear that you had a few issues with appointments.
If you could please contact the MiSmile Network team on 01225 375 026 or send an email to hello@mismile.co.uk with the details of the practice you had your treatment with and your experience feedback, we can hope to learn and improve - and thanks for your review.
Many thanks,
The MiSmile Network Team

Rated 5 out of 5 stars

Really supportive and helpful staff

Really supportive and helpful staff, listen and are honest and open.

May 17, 2019
Unprompted review
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Reply from The MiSmile Network

It's really good to hear that you are having a good experience! Thanks for your review, Katie :)
- The MiSmile Network Team

Rated 5 out of 5 stars

I had my Invisalign treatment with…

I had my Invisalign treatment with Andrew Thomas in Cardiff, and the whole experience was excellent. He explained every step of the process thoroughly and answered all my questions and concerns. All the staff were very warm and friendly, and I always felt welcome there.

I'm very pleased with the outcome too. I would recommend to anyone who is thinking of getting Invisalign.

May 3, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

We are so pleased to hear that you are happy with your treatment and service, thank you Fei!

Rated 2 out of 5 stars

Once you’ve signed to say you are happy with the results...expect zero aftercare

The experience during the procedure was good but be warned once you have signed that everything is ok they want nothing more to do with you. I have called up consistently for a month asking for my before and after pictures and for some reason they refuse to get back to me or send them. The only reason I can think of as to why they would not want to send me them is because they don’t want you to see if there is any change in the after pictures. Really poor to say that’s the costs are minimum 3k and such a shame that after a fairly positive experience during the past 9 months it has been ruined by the very poor after service. For that reason I would recommend avoiding using Mismile for Invisalign as there are so many options out there.

May 2, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

Thanks for your review and feedback, Kristen. I'm sorry to hear that you feel your aftercare was lacking and we would like to investigate the issue further.
If you could please contact the MiSmile Network team on 01225 375 026 or send an email to hello@mismile.co.uk with the details of the practice you had your treatment with and your experience feedback, we can hope to learn and improve - and track down your before and afters.
Many thanks,
The MiSmile Network

Rated 5 out of 5 stars

I cannot recommend Invisalign enough

I cannot recommend Invisalign enough! I had Invisalign completed for my wedding day and looking back at the photos I am so pleased I made the decision to have my dream smile for the big day. Rob Jukes and team at Gentle Dental in Salisbury were fantastic they were so kind through the whole process and made it super easy.
Do not hesitate... you will not regret it!

May 1, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

Thanks Victoria, we're delighted to hear you had a great experience with the Gentle Dental team in Salisbury. Enjoy your new smile - and congratulations on getting married!
- The MiSmile Network Team

Rated 5 out of 5 stars

I honestly cannot speak highly enough…

I honestly cannot speak highly enough about my treatment with Invisalign braces. I saw Rob Jukes at Gentle Dental in Salisbury and he was just great. He and his team explained everything patiently and I am so pleased with the result. Everyone always says what a great smile I have

May 1, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

That's so great to hear, thank you Niamh!

Rated 5 out of 5 stars

PS Dental Care

I have just started my first day of my Invisalign and my experience so far has been nothing but smooth since day one. My dental practitioner Nuno Santos is a little gem and always greats me with a big smile. I’m with PS Dental Care in London and would recommend.

Thanks

April 1, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

Hi Nicole, we are really pleased to hear that you are happy with your experience at the practice!
Thank you so much for your review :)

Rated 5 out of 5 stars

Just started my first 2 weeks of…

Just started my first 2 weeks of treatment.
Loving them and no one can tell I am wearing them.
I am under jeni at williston dentle practice, whom is very knowledgeable and welcoming. Definitely recommend mismile to everyone considering invisible line.

February 4, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

We are so pleased to hear that you are happy with your treatment and service, thank you Vikki!

Rated 5 out of 5 stars

Excellent service

Excellent service, saw it on instagram and went for the free consultation, went through everything was happy with the price and now people are telling me how nice my teeth are and it’s not completed yet.

Used the team at Willaston Jeni was very helpful and informative and thorough.

February 4, 2019
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

That's great to hear that you had a good experience with one of our providers, thank you for your review!

Rated 1 out of 5 stars

My experience with this....

Not a great experience, would completely avoid and try other alternatives. Had a terrible experience with the staff at this company, completely rude and dishonest, I even overheard them speaking about me with terrible comments and my consultations.

December 28, 2018
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

Hi Sara,
I'm sorry to hear you had such a bad experience with one of our providers. Please do contact us directly if you would like to discuss in more detail and we can work to address the situation - hello@mismile.co.uk.

Thanks,
The MiSmile Team

Rated 5 out of 5 stars

Very informative...

Very informative on my first consultation, lovely welcome into the practice. It made my decision to go ahead with the treatment an easy one!

December 16, 2018
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

That's so great to hear, thank you Melissa!

Rated 5 out of 5 stars

Really good

Really good, quick and reliable service. Can’t recommend enough.

December 7, 2018
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

We are so pleased to hear that you are happy with your treatment and service, thank you!

Rated 5 out of 5 stars

Amazing team and work!

The Team at MiSmile Birmingham have been so great!

I am mid way through my treatment and am very happy with my results already! They have been great with me.
Always have been professional and friendly. Would always recommend to friends and family

November 13, 2018
Unprompted review
The MiSmile Network logo

Reply from The MiSmile Network

Thank you for your review Aman, we really appreciate it! We are so pleased to hear that you have been happy with our service, we are always here to help.

Rated 5 out of 5 stars

Friendly

Friendly, professional service lots of information given and everything explained in detail. I would highly recommend Erika & her team.

October 18, 2018
Unprompted review
Rated 5 out of 5 stars

The practice were so helpful and lovely

The practice were so, so helpful and lovely. They managed to fit all of my initial check ups and scans into one day so I could start the treatment as soon as possible. They were reassuring and genuinely excited for me to start this journey! Great experience so far would reccomend to anyone 100%

September 13, 2018
Unprompted review

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