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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that interactions were pleasant from initial contact through to installation. Many people highlighted the excellent service, emphasizing the efficiency and high quality of the work performed, often at a reasonable price. Consumers were particularly impressed with the product quality, with new windows and repairs making a noticeable difference to their homes. Reviewers frequently mentioned the team's attention to detail, tidiness, and willingness to go above and beyond, even addressing additional issues without extra charge. The promptness of service, from quoting to fitting, was also a recurring positive point, with many expressing their intent to use the company again and highly recommend them to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team, often... See more

Price

Users describe positive interactions with price. Many customers found the pricing to be amazing, competitive,... See more

Product

Customers express great satisfaction with the product, particularly replacement windows and panes. Many... See more

Quality

People report positive experiences with quality. Customers are pleased with the high standard of work, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had my bedroom window units replaced by Misted Windows. From the initial telephone call , right through to fitting , it was an absolute pleasure. Paul and Andy were fantastic. Very frien... See more

Rated 5 out of 5 stars

Window stuck shut, Paul squeezed us in and came round the same week I called. Polite, efficient, explained what the issue was and got the job done. Stress free experience, even took his shoes off with... See more

Rated 5 out of 5 stars

Andy from Misted Windows replaced three panes and serviced all our windows. One pane was an arch, coloured leaded glass and he had no problem removing and reglazing this pane. A thoroughly pleasant an... See more

Rated 5 out of 5 stars

Very professional and excellent service. Two first floor windows renewed. A good quote received from Andy. So we decided to go ahead. The difficult job was completed with care and attention, on the... See more


Company details

  1. Window Installation Service
  2. Window Supplier

Written by the company

At Misted Windows we have over thirty-five years experience in the glazing industry. Misted Windows was set up as specialising in the repair and replacement of failed double glazed units. We have since built up a reputation as specialists in the area of West Yorkshire. We are your go-to specialists repair professionals, so say goodbye to your misted windows and condensation inside your double glazing with beautifully clear, mould-free windows.


Contact info

4.9

Excellent

TrustScore 5 out of 5

76 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Andy has just completed 3 windows for…

Andy has just completed 3 windows for us. He did a wonderful job, he takes pride in his company and his work. I would definitely recommend him. He quoted for us last weekend and completed the work today. We are extremely happy. He is tidy and his work is great. He is honest and open, kept us informed.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Misted Windows. A truly professional job. Great communication before, during and after the job was complete. Highly recommend this company for your glazing needs.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

We recently had Andy from Misted…

We recently had Andy from Misted Windows to resolve a problem or two that we had, but no longer have the problems anymore. He is thoroughly professional in the way he goes about resolving matters. Always turned up when he said he would, even ringing to say he was on his way, found him to be easy to get on with, very customer focused .
We have no problem recommending him to others, you wont be disappointed. If we have a problem in the future I know who I'll be calling

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

I can see clearly now the mist has gone

Amazing service from Andy and the Misted Windows team.
From a competitive quote to fitting in less than 2 weeks.
Clean, friendly and went above and beyond to ensure we were happy.
I would definitely recommend Misted Windows - 5 Stars

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Andy did everything he said he would - contacts you when he says he will - and took great care in the work he did.
Even came and fitted on a Sunday because we had to rearrange due to snow.
Excellent service

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Just had 7 panes in my conservatory…

Just had 7 panes in my conservatory replaced by Andy of mister windows. What a fantastic service from a top friendly man. He did everything brilliantly and professionally and cleaned everything at the end.
He even helped to find some replacement hinge covers which had perished over the years and said if I had any problems with them to ring him back and he would try to find the right ones.
So pleased with the end product at a very reasonableprice.Would recommend miste d windows to anybody.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service!! Less than two weeks between first contacting and the glass being replaced 👏🏼

Such a reasonable price, great service, no pressure quote, super quick installation!

Will definitely use again and recommend to others 😊

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

I rang Misted Windows who are a local company to us, after reading the many great reviews on social media, as we needed 18 failed sealed units replacing in our conservatory.
I spoke to Andy, who came later that day. He measured up & gave us the information required for us to make an informed decision, together with a written quote which we found very reasonable. Andy stated there was no obligation whatsoever & just to call if we required them to carry the work out, there was no pressure at all, what a lovely man.
I rang the office 2 days later & spoke to Jamie a friendly young man with an excellent customer service manner, to accept the quote, he said he would call me back the next day (which he did) for him to give us various dates to choose from.
The work was carried out on the 11th October, & we have to say we were highly delighted with the expertise, knowledge & the quality of work carried out by Andy, who left everything clean & tidy, took away the old units & even cleaned the outside of the conservatory & all with minimal disruption, what a transformation.
We wouldn't hesitate at all to recommend this professional, honest reliable company, with over 35 years experience & who provide an exceptional, trouble free service from start to finish.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Misted Windows

Fantastic service from Misted Windows ... from the initial phone call requesting information, through to completion of the job.
Key points ...
- communicated throughout
- extremely polite
- very courteous to us and our home
- explained what the problem was and what was needed to fix it
- no obligation quote (becoming rare these days, often have to pay for quote which is then refunded if job goes ahead)
- installation completed in a timely manner and to our satisfaction
- no sales pressure at any time
- five year guarantee!

I would have no hesitation in recommending Misted Windows.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very accommodating and very little disruption. We found an additional window needed replacing and Andy was happy to call back on the Saturday to do the extra work
Would highly recommend

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Didn’t even realize I could just…

Didn’t even realize I could just replace the glass! If I’d have had to replace the whole unit as another company suggested it would have cost me a small fortune.
Easy booking with Jamie and Andy was a truly lovely man. Honest and reliable
Many thanks

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, super friendly & easy to book. Had me booked in and replaced my window within a week. Would definitely recommend!

June 11, 2024
Unprompted review

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