Mister-Auto.es Reviews 16,719

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I bought something from them that doesn't fit my car, even though it said on their website that it did when I wrote down my registration number. I sent my package back on 28/4-25. I can see from DHL t... See more

Company replied

Rated 1 out of 5 stars

Ordered part delivery promised for 8th August. Had email from them with delay and no details of new delivery date!! They take your money with the item not in stock!!

Rated 1 out of 5 stars

I had ordered Limpiaparabrisas for my Renault Kadjar, who needs two different sizes for the main windscreen and I received something completely different, rear wiper blades, 400mm with the number BO... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 headlamps (1 side). One was out of stock, though it was advertised as available. The order was cancelled as "not in stock", though the item still remained shown as available on the... See more

Company replied

Company details

  1. Auto Parts Store
  2. Auto Machine Shop

Written by the company

"En Mister Auto somos especialistas online en recambios de coche. Desde 2007 somos una plataforma europea de venta de piezas y accesorios de automóvil a través de Internet y tenemos presencia en más de 20 países europeos. Nuestra misión consiste en ofrecer una amplia selección de piezas de repuesto de más de 100 marcas y a precios muy ventajosos. Trabajamos con los fabricantes más importantes así como con proveedores de piezas de recambio. Más de 1,5 de clientes confían en nosotros, por lo que enviamos mensualmente más de 100.000 pedidos desde nuestros diferentes centros logísticos. "


Contact info

1.5

Bad

TrustScore 1.5 out of 5

17K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The worst seller -avoid it. Better pay more and be treated with dignity.

I have bought timing chain kit. One sprocket was missing, one slider was too much. I write them about it and send photos. After 8 days i had no answer what is going with it. So i write them again. In two hours they respond that the sprocket is not included in the kit (but it is mentioned in description and photos) and i should by it on my own and they will refund it to me. So I send all the article back to them. After sending it back, they refund me missing sprocket for 0(zero) euros. I said that it is joke or what? The article was on its way to seller. Next day they have send me instruction how to send back article and they informed me that they send me missing part (while I already send back incomplete kit three days ago...). So now it's two weeks since I made this mistake and decide to buy from mister-auto.es. still waiting to sort it put somehow. Be wise and do not do the same. Maybe You will be lucky, maybe not. But check how many similar situation are described in internet. They don't care about Client, take take You for a fool, just to get Your money and later so long sucker...
Better go and by orignal part in the shop. Btw official Dayco dealer in Barcelona says that they don't know nothing about mister-auto.es so they can NOT guarantee that mister-auto is selling original Dayco parts....interesting? If You want to contact me mojzesz (at) gmail.com


He comprado el kit de cadena de distribución. Una rueda dentada faltaba, una corredera era demasiado. Les escribo sobre eso y envo fotos. Después de 8 días que no tenía respuesta lo que está pasando con, les escribo de nuevo. En dos horas responden que el pieza no está incluida en el juego (pero se menciona en la descripción y se la ve en fotos) y que debo comprarla yo por mi cuenta y me haran un reembolso. Así que devuelvo todo el artículo a ellos. Después de enviar el articulo, me hacen reembolso por la pieza de 0 euros (cero). Dije que es broma o qué? El artículo era en su camino hacia el vendedor. Al día siguiente me envian instrucciones de cómo devolver el artículo y me informaron que me han envíado parte que faltaba (mientras que ya devuelvo juego de distribucion hace tres días ...). Así que ahora son dos semanas desde que hice este error y decide comprar desde mister-auto.es. Estoy esperando todavia a una solucion. Sea prudente y no hacer lo mismo. Puede ser tendras suerte puede ser no. Pero comproba cuántas situaciónes similares se describe en internet. Ellos no se preocupan por cliente, le toman por tonto, sólo para obtener su dinero y más tarde no les importa nada..
Es mejor ir y comprar piezas en la tienda normal donde se trata personas con respeto. Por cierto distribuidor oficial Dayco en Barcelona dice que no sabe nada acerca de mister-auto.es por lo que no puede garantizar que piezas que vende mister-auto son piezas originales de Dayco .... interesante? Si quiere ponerse en contacto conmigo mojzesz (at) gmail.com

May 10, 2016
Unprompted review
Mister-Auto.es logo

Reply from Mister-Auto.es

Buenas tardes Lukasz,

Muchas gracias por tu opinión. Siento que te hayas llevado esa impresión de nuestra empresa y lamento las molestias ocasionadas.

Nuestra principal misión es asegurar un buen servicio y la satisfacción de nuestros clientes por ello te damos las gracias de mantenernos al corriente del incidente.

Te vamos a llamar esta tarde para explicarte lo que ha pasado exactamente y encontrar una solución.

Muchas gracias por tu comprensión.

Atentamente,

Angel
Mister-Auto

Rated 1 out of 5 stars

Misled me as to the availability of headlamps not in stock

I ordered 2 headlamps (1 side). One was out of stock, though it was advertised as available.

The order was cancelled as "not in stock", though the item still remained shown as available on the web site.

This meant I was tricked into buying one alone when I in fact needed a pair.

March 29, 2016
Unprompted review
Mister-Auto.es logo

Reply from Mister-Auto.es

Hola Glen,

Muchas gracias por tu mensaje, sentimos los inconvenientes. Nuestra principal misión es asegurar un buen servicio y la satisfacción de nuestros clientes por ello te damos las gracias de mantenernos al corriente del incidente

Te vamos a llamar esta tarde para explicarte lo que ha pasado exactamente y encontrar una solución.

Muchas gracias por tu comprensión.

Atentamente,

Angel
Mister-Auto

Rated 5 out of 5 stars

timing belts

The belts arrived before the due date and were of a very good quality. I would recommend this company

March 18, 2016
Unprompted review
Rated 1 out of 5 stars

Mala

Envió a medias

March 1, 2016
Unprompted review
Mister-Auto.es logo

Reply from Mister-Auto.es

Estimado Antonio,

Muchas gracias por tu mensaje. Nuestra principal misión es asegurar un buen servicio y la satisfacción de nuestros clientes por ello te damos las gracias de mantenernos al corriente del incidente y sentimos las molestias ocasionadas.

Te vamos a llamar para explicarte lo que ha pasado exactamente y encontrar una solución.

Muchas gracias por tu comprensión.

Atentamente,

Angel
Mister-Auto

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