I made an order, didn't choose "fast shipping"(!), and after a long time I got information that this artikel is "not available" so I choose another similar available at the site by the time of orderin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive selected this shop due to delivery time. I selected all parts that are avaliable on stock, paid extra fees for fast preparation and express shipment. Expected delivery date 28th of May (while sta... See more
Company replied
Two weeks were waiting time. Zero customer service, and not possible to use your warranty or return a product. Don't lose your time. Edit. They contacted me, and we fixed the issue.
Company replied
I placed an order for Brake Master cylinder on 05/05/26, on the 12/05/26, I got a mail stating that the parts were no longer available and they would refund me €143.70, I have not received any refu... See more
Company replied
Company details
Written by the company
Mister Auto is HET Europese platform bij uitstek voor auto-onderdelen en -accessoires voor particulieren. We zijn aanwezig in België, Nederland, Frankrijk, Luxemburg, Duitsland, Oostenrijk, Italië, Spanje en Polen. Sinds 2007 is het ons streven aan elke automobilist een uitgebreide keuze aan te bieden uit meer dan 100 merken en 300 000 referenties, en dit zonder tussenpersoon, rechtstreeks via het internet, en tegen zeer voordelige prijzen. We werken samen met de grootste distributeurs en leveranciers van auto-onderdelen van de eerste en tweede lijn. Alle onderdelen die verkocht worden op MISTER-AUTO.NL zijn gehomologeerd en beantwoorden aan de kwaliteits- en veiligheidsnormen van de Europese Gemeenschap. Meer dan honderd medewerkers die ervaring hebben binnen de sector van de auto-onderdelen, beheren op geïntegreerde wijze alle diensten die verbonden zijn aan onze activiteiten (aankopen, supply-chain, financiën, marketing, ontwikkeling, informatica, hotline, …).
Contact info
1.8
Poor
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
alles conform verwachting en dat is…
alles conform verwachting en dat is prima,
November 26, 2019
Unprompted review
When i ordered tools was some offer
When i ordered tools was some offer - pay more but you have parts on the next Day. I paid! And? I was waiting for my package 6days! So????
November 24, 2019
Unprompted review
Reply from Mister-Auto
Geachte heer Kolator,
Bedankt voor uw bericht en uw feedback, We proberen altijd onze service te verbeteren we willen u hiervoor ook bedanken voor uw opmerking.
De bestelling die u bij ons had geplaatst op 28.10.2019 is volgens de aangeven datum ( 30.10.2019 ) op uw bestel bevestiging bij u afgeleverd.
Met vriendelijke groet,
Uw Mister-Auto Service Team
Easy and reliable
Order twice form Mister Auto. Easy and reliable service.
November 5, 2019
Unprompted review
Lots of stock and fair pricing
Lots of stock, fair pricing and even free of charge when ordered thru the app. Delivery could be a bit faster.
November 5, 2019
Unprompted review
Top service Perfecte afhandeling
Top service en perfecte afhandeling
November 4, 2019
Unprompted review
Geen commentaar alles was perfect
October 30, 2019
Unprompted review
Good service and product
October 16, 2019
Unprompted review
After 2 months i still have no answet…
After 2 months i still have no answer about damaged/incorrect article.The only answer i got was from a review i made and Mr auto did not like what i said.
.Good i found a company,Auto onderdelen,wich is great great.So i never need Mr auto again.
Have respect for those who pay yout saalary.If nobody buys your employers have no job.
August 29, 2019
Unprompted review
Reply from Mister-Auto
Dear madam,
We are deeply sorry that you are dissappointed from us.
Could you provide us with the order number in order to check what the situation is with the damaged/incorrect article?
Sincerely Yours,
Our Mister-Auto Team
Top levering
August 15, 2019
Unprompted review
snelle accurate levering
August 7, 2019
Unprompted review
Great service and super prices
I always order parts from them because higher quality parts have super prices .
Thx Mistr auto
August 1, 2019
Unprompted review
Snelle levering en paste perfect
July 24, 2019
Unprompted review
Prima materiaal en past perfect
July 15, 2019
Unprompted review
Extremely Poor Customer Service
Extremely Poor Customer Service,
I paid for car parts which they advertised as suitable for my car, the parts were purchased over a month ago, an attempt was made to fit the parts by my mechanic to my cost (mechanics time stripping my engine ) only one of the three parts received was suitable for my car,
the parts were promptly returned (to Germany) the full refund did not appear so I contact them via email to be told the parts arrive in Germany then they get sent to France and I have to wait 11 working days for a refund, I have never known anything like this it has been a very unprofessional service and not an experience I want ever again, I am having to chase this outfit up for a refund , I am still waiting for a refund over 1 month after the original purchase date when this was no fault of my own the fault lies with Mister-Auto for specifying these parts are suitable for my vehicle, fortunately I paid for the items via PayPal so I have opened a case against this Company
July 15, 2019
Unprompted review
Mister auto is super.
July 3, 2019
Unprompted review
Impossible to contact and expensive to return
Almost impossible to contact via phone. After 10 minute wait the call gets automatically ended. After 3x 10 minutes i gave up. They don't have an email address. You can only contact them via "messages" on the website.
Payed €12,95 for the "next day delivery" option and still received order after 3 days.
When i returned the product they deducted €7,95 cargo costs. They also do not pay the shipping cost back, which they are obligated to by Dutch Federal Law.
Will never order anything of here again!
Only positive is the price for the parts.
June 24, 2019
Unprompted review
Reply from Mister-Auto
Geachte heer Tiryaki,
Helaas zijn wij vanwege grote drukte telefonisch niet goed bereikbaar waardoor het voor kan komen dat er een lange wachtrij onstaat aan de lijn . We doen ons uiterste best om iedereen zo vlug mogelijk te woord te staan echter lukt dit helaas niet altijd
We zijn er van op de hoogste dat klanten na 6 a 7 minuten wachten u door het systeem automatisch uit de wacht gooit word onze excuses hiervoor.
Echter hebben wij hier geen invloed op en het probleem is bekend en doorgestuurd naar de technische afdeling van Mister Auto.
Indien u echt te lang aan de lijn moet wachten verzoeken wij u op een later tijdstip terug te bellen of uw vraag middels email aan ons te stellen.
Met vriendelijke groet,
Het Team Mister-Auto
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.