Received damaged part Ordered an alternator, it was loose in the box and got damaged, the plastic back cover is cracked. Additionally the alternator is stuck, it is not spinning at all. Since the... See more
Company replied
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See what reviewers are saying
Essential website when you get into the crash and have no desire to wait half a year for parts. Major car brands are here, range of part is commendable. Though, for me the best thing was how fast they... See more
I ordered 4 glow plugs.When it comes, they had fallen out of the boxes and one box was empty.I paid for 4 plugs,but got just 3.Never by here again.
Company replied
They sent me only 1 of 2 products. 1 steering rack 350€ and added another product with pricetag 70€. They cancelled the steering rack even if the web pages showed me it was in stock. The other... See more
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Company details
Written by the company
Mister-Auto er et fransk selskap som selger bildeler til 23 land. På mister-auto.no finner du deler til bremsesystem, motorrom, eksosanlegg, filtrering, clutch, gearkasse, fjæring, oppvarming, nedkjøling av motor...
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2.4
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rask levering god kvalitet
February 14, 2018
Unprompted review
God pris og rask levering.
December 27, 2017
Unprompted review
Reply from Mister-Auto.no
Hei Lars,
Vi takker deg for at du har tatt deg tid
midt i julestemningen å legge inn din melding på Trustpilot!
Takk for at du har handlet hos Mister-Auto!
Vi har en overraskelse for deg
som god kunde hos oss,
så sjekk vennligst mail
registrert på din Mister-Auto for detaljer.
Vi står til tjeneste for dine fremtidige ordrer og ønsker deg
et godt nytt år!
Med vennlig hilsen,
Ben
Mister-Аuto teamet
Alt for lang leveringstid!
December 1, 2017
Unprompted review
Reply from Mister-Auto.no
Hei Hanne,
Vi beklager at du ikke var fornøyd med leveringstiden.
Grunnen til forsinkelsen var at pakkene ble sendt fra lageret senere enn det som er vanlig og derfor ikke kunne leveres innen fristen. Vi beklager dette og skal sjekke nærmere hva som var årsaken.
Med vennlig hilsen,
Maria
Mister-Auto teamet
God kundebehandling
God kundebehandling. Men alt for lang leveringstid, 21 dager er for lang tid.
September 11, 2017
Unprompted review
Reply from Mister-Auto.no
Hei Stig,
Takk for din tilbakemelding. Vi er glade at du er fornøyd med kundeservicen vår.
Vi har som nevnt nedenfor laget forbedringer og leveringen skal nå fungere mye bedre generelt.
Du er alltid velkommen å kontakte oss hvis du har ytterligere kommentarer eller forslag til forbedring.
Ha en fin dag videre!
Med vennlig hilsen,
Maria
Mister-Аuto teamet
Mirror glas was broken
Mirror glas was broken! Please send me a new glas ASAP
September 7, 2017
Unprompted review
Reply from Mister-Auto.no
Hei Rune,
Takk for din henvendelse.
Vi har allerede vært i kontakt med deg og er igang med å sjekke saken for å kunne sende deg ny vare.
Vi tar alltid ansvar i slike tilfeller og det er bare å kontakte oss direkte hvis en vare ankommer med skader.
Ha en fin dag videre!
Med vennlig hilsen,
Maria
Mister-Аuto teamet
Lang leveringstid.
September 6, 2017
Unprompted review
Reply from Mister-Auto.no
Hei Øyestein,
Takk for tilbakemeldingen.
Vi har som nevnt i kommentarene under gjort noen endringer og håper på en mye bedre og ikke minst raskere levering for kundene våre i fremtiden.
Ha en fortsatt fin dag!
Med vennlig hilsen,
Maria
Mister-Аuto teamet
Reply from Mister-Auto.no
Hei Ghazwan,
Takk for at du skriver til oss.
Vi ser at en kundebehandler hos Mister- Auto har allerede vært i kontakt med deg og problemet skal være bekreftet løst.
Ha en fortsatt god sommer!
Med vennlig hilsen,
Sophie
Mister-Аuto teamet
Reply from Mister-Auto.no
Hei Per Wilhelm,
Takk for din tilbakemelding.
Vi beklager at din pakke var forsinket. Vi tar det opp med vår leveringspartner for å unngå flere forsinkelser av våre forsendelser.
Vi ser fram til å se deg på mister-auto.no igjen, Per.
Med vennlig hilsen,
Inna
Mister-Auto teamet
I was positively surprised
I was positively surprised. High quality spareparts received after 3 days
May 17, 2017
Unprompted review
Great
Ordred some hard to get parts, got them cheap and fast. Maybe next time pack it a bit better before shipping.
March 28, 2017
Unprompted review
Hei! Have some problem
Hei.ihave order some things from your site, for more the 3 weeks end i have not gotit!!! Please write me back and give me some explication!!!
March 23, 2017
Unprompted review
Reply from Mister-Auto.no
Hi Attila,
Thank you for contacting Mister Auto.
We are sorry your order has been delayed.
We have double checked your case with our delivery partner and they have confirmed that the parcel will be ready for collection at your local post office very soon.
We will send you more detailed information by email .
Thank you for choosing Mister Auto, Attila.
Kind regards,
Inna
Your Mister-Auto team
Reply from Mister-Auto.no
Hei Arvid,
Vi setter pris på din tilbakemelding.
Vi beklager sterkt at du har hatt problemer med din bestilling.
Vi vil kontakte deg på e-post for å finne en bra løsning.
Ha en fin dag videre, Arvid.
Med vennlig hilsen
Inna
Mister-Auto teamet
feeling deceived
Bought an item that cost around 400kr. and had to pay extra 110 kr. at the post office. checked afterwards that this is due to this company (Mister-Auto.no) is based in France and so we have to pay extra tax. A warning should be added when the purchase is done saying that additional cost may be added and this company takes advantage of the .no in the misleading site!
November 27, 2016
Unprompted review
Reply from Mister-Auto.no
Hi João,
Thank you for you message!
We are really sorry for the inconvenience. The amount of 110 kr. is actually the VAT (25% of the whole amount) and it isn't an extra tax. You paid less to Mister-Auto and paid the rest by receiving the package.
Do not hesitate to contact us if you have any further questions.
Best regards,
Ida
Mister-Auto
A raising star?
As owner of a new make, Renault, I had to find a new source for parts, and landed on Mister Auto;
- huge number of differnet brands for each part
- mostly easy to navigate
- attractive prices, included freight to Norway.
But:
- detailed text connected to each part are of variable standard (at least in Norwegian)
- not up to standard packing of godds (mine was partly damaged)
October 24, 2016
Unprompted review
Good service
The item i ordered came with a little delay but i give that to the post services here, also the item was little broken but since i have the old part i replaced the broken peace with the old ones. So overall i'm happy with the service.
October 21, 2016
Unprompted review
To kjempestore kasser for to små rør?
De sendte to eksosrør i to kolli. Kassene var på 1/4 m2 og stod ikke i forhold til volumet til varen, som var som to kosteskaft.
October 4, 2016
Unprompted review
Reply from Mister-Auto.no
Hej Dag,
Mange takk for bedømmelsen din .
I noen tilfeller sender vi delene i 2 kasser, selv om det finnes plass til begge i en kasse, for å unngå at delene kommer til skade på veien. Vi beklager, hvis dette er blitt grunn til problemmer med leveringen. Det betales i alle fall den samme portoen uansett av i hvor mange pakker vi sender bestillingen.
Vi takker for din forståelse og står alltid til rådighet for evenetuelle ytterligere spørsmål.
Med vennlig hilsen
Ida
Mister-Auto-teamet
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