Returned item, company bankrupt and according to liquidators my money is gone. So not a great outcome. Sorry I ever found Mistral.
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See what reviewers are saying
Great Black Friday prices and good quality clothing with attractive prints. However sizing varies enormously between items. Two size 16 of the four items bought were fine, the other two however were m... See more
The first blouse in this style (turquoise) came from a charity shop and I liked it so much that I have bought the pink and deep teal from you. They are very comfortable and can be worn alone or with a... See more
After giving one star last time now pleased to give top marks for the ladies in the Chichester shop on emailing H/O while I was there concerning my refund. They called me a few hours later informing m... See more
Company details
Written by the company
We are a community of like-minded, empowered, creative and lively individuals who are brought together by fashion. Our uniquely crafted, quirky DNA prints and colourful in-house designs inspires confidence, pride and fun by making fashion a feeling to all.
Contact info
London, United Kingdom
- info@mistral-online.com
- mistral-online.com
Excellent company
Excellent company. I have been buying from Mistral for a long time and find them to be quick despatching the order which is always of good quality. The only gripe I have is having to pay for returns. Otherwise, great in all aspects.
Partial refund for a never dispatched package
They took the money, never shipped the package, never heard from them about any problem with the merchandise, and refunded at my request, partially (!!!)
Order #MCO231471, from 15th September 2024
Great customer service
Small blip with order sorted by excellent personal customer service. Will definitely order again
Brilliant company to deal with.
Great company to deal with. Very reponsive and friendly. It is hard to find good customer service these days, but this company will go above and beyond.
Items arrived in good time nicely…Beautifully designed clothes and accessories
Items arrived in good time nicely packaged. The items are true to size and well made. A good company with lovely designed clothes and accessoroes.
Happy with items
Happy with items.
Would prefer to go to a shop to try clothes on before buying rather than the hassle and possible expense of returning items.
Great quality clothes
Great quality clothes. Excellent service . All round brilliant experience
Nice Cardigan
Cardigan is a nice colour and material looks nice. Would recommend this item to other customers.
Arrived nicely packaged.
I love Mistral’s designs
I love Mistral’s designs, their longer line tops are shaped nicely and are more flattering for my body type - it’s so difficult to find longer line tops and jumpers that don’t look like a big bag on you these days. Online service was great, sizing is spot on, style is flattering, highly recommend.
Great items
Great items, true to size, easy to navigate, order and delivered on time
God job
Excellent. Easy to choose, pick size required and order. Kept up to date with despatch details. Goods great. Only hitch would be having to pay postage on returns which is why l don’t order from you often.
Mistral clothing I love the fit ,price…
Mistral clothing I love the fit ,price , quality.
Always arrives in good time .
Beautiful clothing and store on line .
Quality skirt and tops and excellent value and service.
Clothes (skirt and 2 tops) are of the usual high quality, perfect sizing and bought in the on line sale makes them a bargain too! Well done Mistral… never disappoints.
Very fast delivery
Very fast delivery. Great items. Not worn them yet but true to size and appear good quality
Wonderful quality green denim
Wonderful quality green denim. Very soft to wear. The design is excellent and perfect fit
Very pleased with the dress I ordered
How do you get a refund!
I ordered 2 tops but returned one on 23 August recorded delivery at my own expense, I have received no correspondence at all despite sending 3 emails and a message through facebook. There isn't a telephone number so you can't get hold of them. I have always loved Mistral but will never order from them again. If anyone knows how to get a response from this company please let me know.
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