Products they provide are very high quality. Be patient with delivery times as they source many products from depots in Europe which can take weeks to arrive. Correspondence is also very slow - email... See more
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Review summary
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Reviews shaping this summary
I ordered safety trainers and after two weeks they still hadn't been dispatched , I emailed customer services who never bothered to reply so I then had to call them and my trainers were dispatched the... See more
Company replied
Review – Helly Hansen BOA Work Shoes (from MI Supplies) These Helly Hansen BOA work shoes are absolutely amazing — super comfortable, soft underfoot, warm but never sweaty, and they look great... See more
Company replied
Don’t buy from this company! Ordered an item at £120.00 with a 2 working day dispatch and then a further two day delivery. We are currently on day 8 with no dispatch and two emails to customer service... See more
Company replied
Company details
Written by the company
Established in 2005, workwear and clothing provider for UK and global customers. Specialsing in Carhartt, Helly Hansen and Snickers Workwear. Full head to toe clothing options alongside expert embroidery and printing services.
Contact info
Unit 5 Mile House Business Park, DL6 2NW, Northallerton, United Kingdom
- 0333 015 1909
- customerservices@misupplies.co.uk
- misupplies.co.uk
3.0
Average
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Terribly slow
Terribly slow, no way to contact the company. 10 days and not heard back, can’t even get a refund, can’t phone, no returning emails.
April 16, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Joe, we can't work out your info I am afraid from your name. Please let us know some order details to assist further. Alex
Bought A Carhartt Detroit Jacket from…
Bought A Carhartt Detroit Jacket from MI last week, Great service, super quick turnaround.
Would definitely buy from MI again
April 6, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Big thanks Ben! Enjoy your Carhartt jacket! Alex
Terrible company to deal with
I ordered 2 caps almost 4 weeks ago for a holiday and received nothing despite paying. I emailed after 2 weeks, was told a date they should arrive by. They didn't arrive by that date. I have emailed again and after a few days they got back to say my order has been delivered. (Which it hasn't) so this issue is still on going. . First and last time I use Mi supplies.
April 14, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Adrian, please can you reply back to our customer service team. Our tracking info indicates all delivered by DPD for you, we don't give tracking information on this forum, but we can give you all the full details. Your order reference was WEB255867. Regards Alex
Work boots
Ordered item on the 8th April and wernt dispatched until the 13th. Original listing said I would receive by the 14th, but not sure when I will receive them now as dpd site still not showing them. Very poor.
April 8, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi there, we don't have any orders under the name of Neil Alan - could you give us some more information for us to be able to assist please?
If you have your order confirmation email, for ease you can reply directly to it so it drops straight in to our team.
Regards Alex
Terrible customer service sent 2 emails…
Terrible customer service sent 2 emails since 1st of April zero reply’s they don’t take calls email only and ignore not an ounce of communication paid £5.99 for a week long supposed dispatch date on the 8th still heard nothing don’t buy not worth the hassle , should of bought work trousers from a trusted seller my advice stick to local suppliers or screwfix don’t chase cheap or u get cheap customer service how csn 2 pairs work trousers take nearly 2 weeks to dispatch oh I know they not got them in stock to begin with 🙄
April 1, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi there, we don't have any orders under the name of Darren Woodruff - could you give us some more information for us to be able to assist please?
If you have your order confirmation email, for ease you can reply directly to it so it drops straight in to our team.
Regards Alex
they never dispatched my items
they never dispatched my items despite several calls and emails. The first email they replied but since then it has been quiet for almost a month now. Would not recommend buying from them. Right now I raised a chargeback with my credit card company to get my money back (around £250).
Updated 15/4/26 after their reply: the order was made from my business email under the name Leonie Forest
March 20, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi there, we don't have any orders under the name of Dominick Forest - could you give us some more information for us to be able to assist please?
We also have no chargeback requests for around £250.
If you have your order confirmation email, for ease you can reply directly to it so it drops straight in to our team.
Regards Alex
I order pair of boot caterpillar and I…
I order pair of boot caterpillar and I have been waiting for more then 2 weeks but my stuff never arrived. They said working on dispatch and taking for more than 2 weeks. That’s the slowest company ever. Verry bad on service. Don’t wasting your time.
April 9, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Antonio, I have checked your order for your Dewalt footwear and I have resent the DPD tracking information for you.
Regards Alex
I ordered a Jacket of them and it…
I ordered a Jacket of them and it didn’t fit- I then sent it back 01st class and arrived back at their depot by the 20th March- it is now the 07th April 2026 and after numerous emails asking where my refund is I am Still yet to receive my refund. I got 1 email back saying they were thin on the ground and they will reach out to accounts team to sort this. That was over 2 weeks ago now and nothing! Will have to go to my credit card company now to claim back my money! Very frustrating and disappointing.
April 7, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi there, I am sorry I can't give context as not sure based on your name, but I can confirm we had a very poor 2-3 weeks due to sickness, bereavement leave and staff in hospital. We have no outstanding returns for any orders, so if you feel this is incorrect please reply to your order confirmation email and we can investigate. We are definitely up to date now!
Regards Alex
Got a pair of combats really bad…
Got a pair of combats really bad quality too big when there ment to b medium button holes half made absolutely terrible quilty material bought a few over the years on this site were good not going to bother again ill throw them away so bad
April 4, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Johnney, we have two orders for you, but are from 2020 for CAT safety boots. We don't have any orders since then and none for work trousers. Clearly if you have a fault on your trousers, we will rectify for you!
If you can reply to your order confirmation email we can get cracking on investigating for you, but we certainly don't have any trouser orders under your name, only safety boots.
Regards Alex
None existent customer service
Edit 2: have sent another few emails and have had nothing back.
Edit 2: Still no response even though the company replied to me.
Edit: I have emailed customer service again and still no response
My boots are just over one year old and the BOA lace snapped, i have emailed the company on what to do and still haven't had a reply off them yet and its been nearly a week since i emailed them. They're essential for work and I can't use them so they're just £160 paper weights now.
March 26, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Thomas, I can't work out your ordering info from your name, but we can help on the BOA for definite. Please can I ask you to re email us? We have had bereavement leave and our other customer service team member unexpectedly in hospital, so we did have delays that we wouldn't normally have. I have briefed my colleague Callum to look out for you email.. Regards Alex
Good customer service
Used MI supplies on and off for a number of years for Carhartt products and only once had an issue with an item, which was resolved by April which I’m very pleased with. I recommend this company for workwear as prices are always reasonable compared to elsewhere and there is a huge amount to chose from.
March 19, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Ryan, thanks for your kind words! It is great we have supplied you well over 6 years now! Thank you for your custom.
Although we are investigating some of our recent reviews which do not look genuine, the past four weeks we have not performed at our normal high standards due to staff absences and a warehouse move, so to read your review, we are very grateful!
Regards Alex
There's no way of talking to someone to sort anything out!
Edit. You absolute liar. You have not sent me any emails asking for anything! Trading standards will receive all evidence of you refusing my refund especially as i have the proof you received it because it was singed for over a week ago.
Nowhere to write reviews so you have no way of knowing if the shoes/boots come up big, narrow or small so had to send some back. Still waiting for them to process my refund despite them signing for the parcel 4 business days ago! Customer service is non existent and with nobody to talk to it's utterly crap trying to get any information on the products. They expect everything done through emails so they can ignore them. Do not trust this company as way too many red flags!
Edit
So clearly your reading and comprehension aren't up to much. Firstly I mentioned the fact they didn't fit because there are no reviews to go off which would give people the heads up.
What the one star is for the extremely poor, or rather lack of, customer service but funny how you missed that part. Loads of reviews state you don't reply to emails or rectify problems so stop lying.
March 17, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Shana, sorry you feel that way about my replies. To clarify, I/we are not in the business of lying! We have now sent 3 emails requesting your tracking for your return, but unfortunately we have not had a reply so we can get you refunded.
Buying a pair of footwear online, there is never the 100% chance of getting the right fit at the time. We are the only company in the UK supplying this boot giving customers 365 days to return if the fit isn't right, and on over a 100 styles we offer the customer the chance to wear them for a full 30 days and simply send back if they don't like (without any fault). We have always encouraged our customers to buy two sizes to ensure the fit is perfect.
In 35 years of supplying footwear globally, we have never had a review of complaint like this simply because the footwear didn't fit!
We delivered your order 3 days early, and at all times throughout the process, and included in a number of emails we have sent you, are our full terms and conditions, stating refunds are processed within 10 business days. Your refund is currently being successfully refunded and will be with you before the 10 day period.
We have corresponded with over 1/4m customers via email, it is certainly not to ignore them.
Alex Ingham - Commercial Director
order boots via Facebook ad
order boots via Facebook ad.
Unfortunate problem but redeemed and great experience! Thank you
February 25, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Daniel, Nice to speak with you and thanks for the kind feedback!
Alex Ingham - Commercial Director
Poor customer service
I placed an order with MI Supplies on 26/02/2026 and received an order confirmation email the same day.
After several days with no dispatch confirmation or delivery update, I contacted their customer service team on 06/03/2026 to request an update via the email provided on the website. Since then, I have attempted to contact the company multiple times via email, their online chat facility, and by phone.
Unfortunately, I have received no response through any of these channels.
As a result, I have been left without any update on my order or an explanation for the delay. Based on my experience so far, the lack of communication and the lack of customer support, I would not recommend this company.
March 10, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Marty, we are unsure of your order information from your user name. Would you like to email me direct at alex@misupplies.co.uk and I can address this for you?
Alex Ingham - Commercial Director
I made a order 2 weeks ago and still no…
I made a order 2 weeks ago and still no email to say dispatched I’ve rang tells me to email and I am emailing multiple times and getting no answer absolute joke when u are waiting on something that u need and u get no information on update would not recommend
February 27, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Joel, I am really sorry for the delay. We had some technical issues during our warehouse move, and this caused your estimated delivery time of 3-5 March, to be delivered on 10th March. I am very sorry for the delay.
I am pleased to say we are now fully up and running, but massively aware of the issue we caused you. I have sent you a gift voucher on your account to use at any time in the future as an apology, as the last 2-3 weeks has not been the norm for us after 20 years online.
Regards and again, very sorry Joel.
Alex Ingham - Commercial Director
This company is breaking consumer law…
This company is breaking consumer law by stating that they refuse to refund standard postage costs when the order is returned. This is illegal.
March 5, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi there Poppy. I am really sorry I can't comment fully, as we have no order with your name. Could you message our customer service team, email address on your order information.
We confirm in all our Terms and Conditions, on our website and and on all email confirmation our policy of offering a full 365 days to return your item (the only company in our industry with our stock holding), and confirm the only thing we can't do is refund the initial postage.
If you can contact our Customer Service team, we can help further, but we have no record of you name I am afraid.
Regards
Alex Ingham - Commercial Director
Poor customer service
Spent over £500 on an order and one of the jackets was missing. It’s now been nearly a month and I’m still being told “your package was delivered” even though I’m clearly missing an item.
Customer service is extremely slow to respond, and calling them is pointless as you only get an automated message telling you to email instead.
I’m happy with the items that did arrive, and an exchange I requested was handled quickly, but the missing jacket and lack of proper support has been very frustrating.
February 10, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Chris, I can't see an order for over £500, but I have asked my colleague in customer services to email you today, to understand what needs sorting for you, they will be in contact today.
I am pleased you are happy with the items you have and our exchange request was dealt with quickly. We will ensure your query is addressed.
Regards
Alex Ingham - Commercial Director
First class customer service
First class customer service. No quibbles or hassles. Get back to you immediately and seem to sort out whatever problem you may have 🤗
Highly recommend.
February 26, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Many thanks Niki - thank you for taking the time to post a review, always appreciated.
We look forward to serving you again :)
Alex Ingham - Commercial Director
Still waiting for my delivery very…
Still waiting for my delivery very disappointed.probably won’t use this website again . No response or updates shocking
February 25, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Marc, Thank you for your custom, it is appreciated. I am not sure if there is a breakdown of communication, but we confirmed before you made payment your delivery time.
We hold about £1/2m of stock in our UK site for immediate despatch, and then £10m+ in our Euro sites. As the Euro sites takes a few days longer, we show the longer time on the ordering page and the confirmation email below (please allow 2-3 days variance)
However, I can rest assured your order is en route and as soon as with UK couriers, you will get a tracking email from DPD/DHL.
Your order is likely to be delivered before your promised delivery date.
Regards
Alex Ingham - Commercial Director
Work boots orded
Orded some work boots on the 15th February and still havnt recieved any update on dispatch its currently running into 8th working day. Emailed two times one of which was for an update on my order to be told it would be dispatched monday still didn't get any email of the dispatch so I re emailed again to get a reply sorry its due to dispatch Tuesday (today) still no update and no dispatch!! 8 days and more for in stock items to be dispatched is beyond a joke baring in mind this is uk to uk based delivery!
February 15, 2026
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Dylan,
We are very sorry for the delay, which has been 100% unacceptable.
We have moved our warehouse locations in the past 2 weeks and invariably we have had some teething issues with a small amount of orders.
Every customer that has been affected has been sent a £25 gift voucher as way of an apology.
Again, I am very sorry this is not the norm for us, and your points are very valid.
Regards
Alex Ingham - Commercial Director
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