Mitchell & Dickinson Reviews 249

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, trustworthiness, and helpfulness, noting their care and attention to detail. Many people highlight the exceptional quality of the work and craftsmanship, especially for listed properties, and are very pleased with the final product. The service is frequently described as impeccable from start to finish, with efficient and tidy workmen who minimize disruption. However, some customers experienced issues with condensation between the secondary glazing and the original glass, and a few found that the rebalancing of sashes did not meet the "finger light" promise. There was also an instance where a customer was not informed about a new UV glazing product that would have been beneficial for their south-facing house.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, attention to... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Quality

Customers had positive experiences with quality. Reviewers frequently praise the high quality of workmanship,... See more

Product

Customers consistently note positive experiences with the product, praising its high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well organised. Staff working at the house very professional and completely trustworthy. The work by the nature of what is being carried out, is invasive to normal routine and use of the house. Staff... See more

Rated 5 out of 5 stars

The entire process was incredibly positive, from booking in the works, staff support, understanding the scope of the works, to the communication leading up to the start. Tony did an incredible job and... See more

Rated 5 out of 5 stars

We have just had Mitchell & Dickinson install secondary glazing throughout our Grade 2 listed house. We have an eclectic mix of windows (sash, casement, sliding and french windows) and have put up wit... See more

Rated 5 out of 5 stars

Mitchell & Dickinson installed secondary glazing and repaired many windows on our Grade II listed farmhouse. We were really pleased with the quality and care they brought to the job. The work was sens... See more


Company details

  1. Window Treatment Store

Written by the company

Crafted energy-saving insulation solutions for period homes and listed properties. Mitchell & Dickinson’s CosyGlazing is a unique secondary glazing system that is elegant and effective. Made of a modern, lightweight equivalent to glass, it’s fixed using magnetic strips so is easy to remove and virtually invisible. Choose a finish to complement your period or listed property. Our whole house insulation solutions in addition to our unique secondary glazing include high quality and aesthetically appropriate draught proofing for period and listed properties, sheep's wool loft insulation and loft flooring, under floating floor insulation, wooden floor draught proofing, sloping ceiling insulation and smaller but effective warmth enhancing accessories such as chimney balloons and radiator enhancers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

249 reviews

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Rated 5 out of 5 stars

Highly recommended!

This is a great product - already making a difference to our previously drafty Victorian house and so discreet that the appearance of the original sash windows is hardly changed. Joe and his team were thoroughly professional, as well as always being on time, friendly and helpful. Definitely to be recommended to anyone who doesn’t want to replace their original period windows.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Product and First Class Installation

The whole experience of working with Mitchell and Dickinson has been first class. From our initial contact with Kirsty through to the installation of the secondary glazing by Arturo and Jack, the professionalism of the company has been apparent.
A special mention for Arturo and Jack, who worked so hard and were a pleasure to have in the house.
Mitchell and Dickinson are not cheap, but you have to pay for quality and we are delighted with our Sitting Room and Bathroom which are now so much warmer.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent restoration work and great customer service

Mitchell & Dickinson restored 9 Georgian / Victorian windows that were in very bad condition and installed secondary glazing. Luke, Zack and Alistair did fantastic work, restoring the wooden frames and leaving each room clean, neat and tidy. All work was delivered on time (in fact, slightly ahead of schedule) and the team frequently went above and beyond to make sure it was the best job possible. N.B. This is not a cheap solution, but you definitely get value-for-money.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Mitchell&Dickinson has just completed…

Mitchell&Dickinson has just completed the refurb of 5 large sash windows, 3 of which dated back to the house date of 1852! It is an HMO for 6 students and the craftsmen (for they were!) left it much cleaner than when they arrived. In a difficult situation, they focussed their work on one room while maintaining the security of the property and respect for belongings. The project was completed on time and within budget. We are planning for the second tranch of work for next years. Excellent result - thanks to Gary, Harry and Leo and the others!

August 25, 2023
Unprompted review
Rated 4 out of 5 stars

Impressive service

Excellent products and craftsmanship - we are very pleased with the result. Some disappointment and frustration with the delays and rescheduling, but the outcome seems to have been worth the wait.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and hardworking team

Very professional and hardworking team. Very proud of their work and ensuring the highest quality. Very good follow up to to clear up snags. Finished product looks excellent in that you cannot even see the secondary glazing which is just what we want, and our drafty house is now nice and cosy. Do not give any credence to bad review. It has no substance what so ever

August 23, 2023
Unprompted review
Mitchell & Dickinson logo

Reply from Mitchell & Dickinson

Thanks you for your review Claire. I'll feedback to the team who I know will be delighted with your feedback.

Rated 1 out of 5 stars

Absolute cowboys do not use

Absolute cowboys do not use, they damaged my home and cost me hundreds of pounds to repair. Their representative was rude and unhelpful.

August 12, 2023
Unprompted review
Mitchell & Dickinson logo

Reply from Mitchell & Dickinson

Thank you for this comment. As you can see from our reviews, the level of craftsmanship and service we offer is often the most praised aspect of our service, so we'd be very surprised to find this lacking. You haven't provided a name or any details, so it looks like this review is false and malicious, a phenomenon which is sweeping the internet. However, if your complaint is genuine, please contact us and we'll look into any issues you might have immediately. We would be devastated where any of our customers held such a dim view of us .

Rated 5 out of 5 stars

Secondary glazing

We hired Mitchell & Dickinson to install some secondary glazing to our home, a late Georgian listed building in Hampshire. The work is not cheap - we were taken aback when the initial quote arrived and we then scaled back the number of windows we wanted to have done. But from the moment the team from M&D arrived in June 2023, they were magnificent. They are real craftsmen, and we were amazed at the work that went into refitting our French doors and windows and then draught proofing before the glazing panels were fitted. Thanks to the subtlety of the system and the matching of paints, the glazing is as unobtrusive as it is possible to be - it really is hard to see it is even there. It took a team of three - sometimes four - two full weeks to do the work which is a testament to their skill and professionalism, and also makes it easier to understand why the work is expensive.

June 5, 2023
Unprompted review
Mitchell & Dickinson logo

Reply from Mitchell & Dickinson

Hi Richard. Thank you for your kind review. We' re very proud of our team and the high level of craftsmanship - I'll pass on your positive feedback.

Rated 5 out of 5 stars

Great Windows

The quality of the work, the careful way in which the team worked. The clean elegant lines of the finished restoration.

July 14, 2023
Unprompted review
Mitchell & Dickinson logo

Reply from Mitchell & Dickinson

Thanks for your positive feedback Kevin. You're absolutely right, when the work is finished it looks beautiful.

Rated 5 out of 5 stars

passionate about their work and their company...

Arturo and Harry spent two weeks with us refurbishing, draught-proofing and installing secondary double glazing and stylish new window furniture on all our sash and casement windows. Surprisingly, the secondary glazing makes the original windows look so much better, and they now smoothly glide open and closed, and there's no draughts. Arturo and Harry are both passionate about their work and their company and pay great attention to detail to ensure a perfect finish, and they left the place spotless.

June 30, 2023
Unprompted review
Rated 4 out of 5 stars

‘King’ Charlie

A right Charlie is normally a derogatory term. Not this one. Charlie Chuck Chuckles, as his nickname goes, perfectly personified his personality. He was a ‘right on’ Charlie… effusive, punctual, polite and professional as team leader on a glazing revamp of my cottage in East Sussex. I thank him and his co workers for their diligent efforts.

June 16, 2023
Unprompted review
Rated 4 out of 5 stars

This would have been a 5 star review if…

This would have been a 5 star review if there hadn't been a long delay between paying the large 50% deposit and the work starting.

EVERYTHING else was totally 5 star.
● The proffesionalism of the early survey.
● The efficient & polite staff, in head office.
● John and his careful, considerate and trustworthy team of workers.
● (and probably most importantly .. ) The amazingly beautiful and highly effective product.

Very satisfied. We feel we have a new house!

Peter, Dorset

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing job!!

Brilliant from start to finish! Paul and his team were incredibly professional. They were considerate of all the household requirements, understanding the special needs of one household member. They quite literally turned the place upside down but everything tidied away at the end of every day. The end result is a set of 6 totally refurbished listed building windows that are a joy to open! and you would never have known they were there as they cleaned and tidied everything! I cannot express enough my gratitude to all the team and would recommend them in an instant.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Professional & Friendly Company

I'd like to thank all of the Team at Mitchell & Dickinson, it was a sterling job from start to finish, communication was fabulous. The craftsmen were consciencous, helpful and pulled out all the stops to get a replacement glazing sheet when one had been scratched in transit. So they completed the job in the original estimated time without any compromise on quality. My grade II listed flat is now quieter and looking forward to a warmer winter. I can't recommend these guys enough, thank you Lucy, Rachel, John, Alex & Joe :)

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Top quality from skilled professionals

We are delighted with the work that Mitchell & Dickinson have carried out on the nine arched windows in our Grade II* listed apartment. The skilled craftsmen (thanks, Will and Phil) were a pleasure to have in our home, and they negotiated the issues of limited space and two dogs better than we could have hoped. The apartment is significantly quieter when the windows are closed, and we look forward to a cosier winter. Mitchell & Dickinson may be more expensive than rival companies, but we were happy to pay a premium for peace of mind and the knowledge that their after-sales service is top-notch. Our thanks go to the whole team: the office staff, the surveyors, the craftsmen. It has been a pleasure!

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous!
Top class service - the chaps doing the work (Luke,Zac,Jack & Harry) were extremely professional, worked like Trojans & were very accommodating on a challenging window fit & restoration. The finished product is excellent - we are so pleased & would highly recommend both the team & the company. As another review said, would very happily use again if they go in for other types of listed building repair or restoration.
Not a cheap product but absolute quality.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great service with high quality materials

We had sash windows insulated - which involved releasing the ones that were painted shut, adjusting all to fit well, fitting brush draughtproofing, fitting secondary glazing, reweighting, refitting and retouching.
Similar work was done to multiple casements, including sealing some shut.
The front door was also insulated as it was badly fitted and leaked like a sieve.
The secondary glazing is wonderfully discrete - not at all obtrusive.
The team were polite, efficient and clean, leaving no mess behind.
We are already noticing the difference to both thermal insulation and noise reduction.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

I have recently had Mitchell and Dickinson...

I have recently had Mitchell and Dickinson refurbish and fit cozy-fit glazing to the two sash windows on my Grade 2 listed building. I found the all of the people that worked on this from the office staff to the three guys who did the work to be extremely helpful and informative. The work was undertaken with the minimum amount of fuss and everything was left clean and tidy. The work was of a very high standard and I would highly recommend them to anyone who requires this type of work to be undertaken

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Quality workmanship

We would highly recommend Mitchell and Dickinson. We had restoration work carried out on the wooden window frames in our listed cottage, and cosy glazing fitted after.
Kevin and John, the two craftsman, were punctual, discreet, informative and highly skilled. We are delighted with the cosy glazing which has solved the problem of draughts and heat loss, and they look good too. We wouldn't hesitate to recommend Mitchell and Dickinson, or use them again ourselves.

February 20, 2023
Unprompted review

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