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See what reviewers are saying

Rated 5 out of 5 stars

They had the product I needed in stock at a very affordable price, and the international shipping was extremely fast! From UK to US in less than 7 days. Superb service! I have become a regular custome... See more

Rated 4 out of 5 stars

The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality... See more

Company replied

Rated 5 out of 5 stars

I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfu... See more

Rated 5 out of 5 stars

First delivery took a couple of weeks and was not delivered correctly, after that it took a couple of emails to contact support. Once I got their attention however, they were happy to send a replaceme... See more

Company details

  1. Research Institute
  2. Biochemical Supplier
  3. Chemical Manufacturer
  4. Research and Product Development
  5. Science Academy
  6. Scientific Equipment Supplier

Written by the company

MitoLab is a laboratory offering biochemicals for non-clinical science research. Our customers range from multinational companies to individual researchers specialising in mitochondrial and metabolic research. If you are involved in an upcoming research project and would like to learn more about our products, then please get in touch via the Contact tab. Alternatively, email us at info@mitolab.com. Please note, our products are designed for use in laboratory conditions, not for human or clinical use. As such, we will not answer questions regarding unapproved usage and such questions may result in blacklisting.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Didn’t receive any letter about product…

There was an issue with shipment, but resolved it quickly. Thank you!

October 10, 2023
Mitolab logo

Reply from Mitolab

We were given an incomplete address for this order. Sadly, the courier was unable to deliver because of this. We offered to redeliver to the correct address but this negative review has been left regardless.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Products arrived in good shape.
I wish Methylene Blue were more affordable. hopefully purchase price will go down as demand is rising.

October 5, 2023
Rated 5 out of 5 stars

Excellent company and product

Excellent customer service. I ordered my MB back in June 2023 to be delivered to the UK whilst I was overseas in Indonesia. When I got to the UK in August 2023, the package had not arrived. I contacted Mitolab and they immediately sent out a replacement, no questions asked. Super helpful and professional, and I can definitely feel that the MB is detoxing stuff from my brain! Highly recommend this company and this product!

August 31, 2023
Unprompted review
Mitolab logo

Reply from Mitolab

Dear Customer,

Whilst we appreciate your review, We must not that our products are for sale for use in research/R&D scenarios. We strongly recommend against personal consumption. See our MSDS for detailed information on our product's handling and safety profiles.

Mitolab

Rated 3 out of 5 stars

Opinion

At first I thought I was rugged. The time of response from company is way to slow.

August 2, 2023
Mitolab logo

Reply from Mitolab

Hi Mateus, We're sorry you weren't happy with our service.

Your product was shipped within 48 hours.

We replied to all your emails within 1 working day.

Rated 5 out of 5 stars

Great customer service

After I had received my 30ml Methylene Blue USP solution I had many questions about it's purity and these were all answered immediately to my full satisfaction by Josh from the Mitolab team.Very happy with the customer service I have received after the purchase.

September 2, 2023
Unprompted review
Mitolab logo

Reply from Mitolab

Thanks Nina, We're glad we could help.

Rated 3 out of 5 stars

No shipping notice! A week and a half after ordering

Have not received notice that my purchase on 8/26/23 has been shipped.
I received a request for a review. I did not receive the shipping info about the delivery on the 5th until you contacted my email on the 12th.
THX

September 10, 2023
Mitolab logo

Reply from Mitolab

Hi Jan, we wish you had reached out to us via email before leaving this review. This order was delivered to the address provided during checkout on the 5th September. A tracking link has been sent to your email.

Regards, Mitolab team

Rated 5 out of 5 stars

Mitolab GB

Products are of good quality and the service is fast and impeccable. I'm fond of their SKQ1 bromide and the methylene blue cream.

August 6, 2023
Rated 4 out of 5 stars

Good service, but would like clearer mesurement information

Good service Need details of how many sprays needed for 1mg, it is not clear, have checked bottle and website

Edited: have contacted mitolab directly who have helped answer my questions

August 1, 2023
Unprompted review
Mitolab logo

Reply from Mitolab

Hi Bryan, thanks for updating your review. Any more questions, just let us know. We'll do our best to answer.

Mitolab team

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